Our business was the victim of a ghost invoice, our supplier was hacked we recieved a ghost invoice…read moreand the bank account was with ING amsterdam. A large amount of money was transferred to this criminals account. We contacted them as soon as we spotted the devastating attack, their customer care did not seem to take the call seriously, even though we had a uk police report number.
We gave them the account number of the hacker that we received in the ghost email. Their response was, (we cannot help you, report it to the police). We reported the incident to the amsterdam police, heard nothing from them. So, we called ING again for some response, has the money gone from bank we asked, after one week they finally gave us this answer, too late the money has gone, this is a week later.
We question why banks once alerted to a criminal account that has been used ins a cyber attack to steal money do not act swiftly to block the account. and how do these criminals get to open one in the first place.
We in the uk go through stringent searches before we can open one. cyber attacks and ghost emaling is rife and yet no one takes any action. If we were to use our account abroad for a transaction the bank maybe suspicious of, the account is blocked instantly, so why not in this case if our UK bank contacts the ING about a suspicious security alert, why is it not blocked and questions asked about the account holder, as long as banks do not act to stop these thieves, it will continue to get worse.
