I visited the Metro by T-Mobile at 5210 Chamberlayne Road Richmond Va 23227 on Friday 10/24/25 in…read morethe afternoon to exchange a defective gateway. I spoke with customer service previously regarding the device that I purchased on 9/30/25. Customer Service attempted multiple times to reset the gateway and they were unsuccessful. Customer service also and shared that I could exchange the device as I remained in my 30- day window. I also called a representative at the store of purchase and shared the same information on Thursday 10/23/25. The agent was polite and shared that I should bring the gateway to the store, but they closed at 8 pm. On Friday 10/24/25 I walked into the store and encountered a very disrespectful, unhelpful and somewhat mocking agent who attempted to bully me into making a purchase instead of a fair exchange. The agent did not attempt to access my account at any time while I was in the store. He attempted to replace the chord on the device. The device illuminated but continued to search for a signal and immediately disconnect. The agent told me I could surrender my purchased device for two weeks or purchase a new chord for $25 dollars. I questioned why I could not exchange the product. He then there would be an additional restocking fee. I asked if I could speak to a different manger and he shared he was the only manager and that this was his business. I called customer service on the phone while in store and customer service shared that I could exchange the device. Customer service requested to speak with the manger, and he refused to speak with them over the phone. The manager never accessed my account at any time. I called the police for assistance, and he told them he refused to help me at this time because I called the officer. The office asked him again if he could assist me, as I had my original receipt and original device. He told the officer he would not help me because I called the police. He then asked the officer for my name and picture so he could make all of his employees aware that I am no longer allowed to visit his store. Throughout the exchange he continued to laugh with his friend who remained in the store charging his phone and laughing as well during this exchange. He also shared he would post the exchange on Tik-Tok. I visited the store after speaking with customer service who informed me that I could exchange my product. This retailer refused to honor the 30-day exchange window, tried to up sell me additional products, would not assist me unless I made another purchase. This is deplorable business practice that ended with me receiving a trespassing notice as I attempted to exchange my device. If he had the time to laugh, joke and make fun of his customers; he also had the time to access my account and review the comments added by customer service. I received a card from the officer with the report number and was told I could access the report later that day. The manger followed the officer and I outside laughing and making jokes. At one time he went to the store next door as I spoke with the officer outside to engage in more conversation of how he would upload this event to Tik Tok. I filed a corporate complaint with metro PCS, as well as a complaint with the Better Business Bureau of Va. I shared information with every organization and union where I'm currently registered. I also know how to use Tik-Tok, Instagram, Snapchat, Facebook, Threads and Yelp. I was the only female in a store with 2 males. The manger attempted to intimidate me into making purchase. Metro by T-Mobile must do a better job ensuring that your retailers understand your business model, as well as ensure that your retailers continue to honor your warranty and exchange policies. I'm currently looking for other service options. FYI... Definition A breach of contract is a violation of any of the agreed-upon terms and conditions of a binding contract. This can include anything from failing to make a payment on time to not delivering goods or services as promised. Breaches can occur in both written and oral contracts

From the owner: Switch today & enjoy America's largest 5G network.read more

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

Cris is awesome!!! I deal with Verizon for my phone plan, but if I were to switch, I'd most likely…read morecome here! My sis and I came here to upgrade her phone. Her poor old phone was on its last leg, it had several viruses (maybe Covid, lol), and it was glitching. It was jittery to say the least! She went from an android to an iPhone. Even though they didn't have the phone she wanted in stock, we purchased it at a nearby location and came back here so Cris could transfer her data and info. He was sooo helpful. He not only downloaded and transferred her contacts, etc. but he also gave her mini lessons on her new iPhone! He was knowledgeable, patient, and personable. He also speaks Spanish which is a plus! Social distancing markets on the floor, and masks were in place. Cris also explained all the plans, assisted us with the accessories, and he didn't try to up-sell us to buy things we didn't need. My sis got an awesome deal on a new iPhone and we were impressed with the service we received here! The inventory, however, was rather skimpy ... they could increase their cases, chargers, and phone stock. I deleted a star because the store itself isn't very aesthetically appealing. They could use some better quality and matching furniture (the table in the waiting area was in poor shape) and a paint job. But for your cell phone service needs, this place suits us to a "T" mobile!

This is the second Metropcs store (7037 Staples Mill Road 23228) I have been to in the last two…read moremonths. I had a few questions about changing my phone plan and upgrading my phone. The employee (Orlando) reacted as if I were an annoyance to him and or perhaps he didn't understand (English). Even though, I was interested in looking at the available phones and possibly upgrading, the lack of Good customer service was definitely missing that day!!

My laptop required a quick fix of the power botton. I called and they answered immediately. The…read moreoffered me and option to walk-in for a quick dianostic look and possible fix. Zach was able to look at it and fix it in minutes! He explained the problem to me and showed me the steps he took to fix it. Zach rocks!

I had an "emergency" the other day with my computer. I went to the computer cave and I was…read moreincredibly impressed. It's a professional shop who bend over backwards to help. My problem was an emergency for me only. Dave was the person who helped me and he fixed my problem quickly, professionally and with good humor. Like I told him...all of my computer issues go to Computer Cave from now on. jay