As others have alluded to below, CEA misrepresented its product to us and insisted we pay for a…read moreproduct never received. Specifically, students were directed to online photos representative of the housing they would enjoy if they agreed to a 40% upcharge in accommodation fee. After a family discussion, we agreed to the upcharge, even then feeling the price was excessive, but we were willing to pay for a property representative of the one depicted. On arrival in Italy, rather than a nice apartment with 6 flatmates, some with individual rooms, as promised in CEA's communication to us, our son found he was assigned to a HOTEL. A single, solitary hotel room with NO flatmates. More isolation in the already isolating time of COVID. We later discovered the online photos were of a property not even located in Italy. False advertising. Bait and switch. Call it what you like. Certainly NOT worth any extra money. We fought this charge from the moment our son arrived in Italy, to no avail. They unilaterally told us we had to pay full price, with no explanation for their failure to provide the service for which they demanded the money. They threatened to withhold grades AND send our son to a collection agency, even though we, the parents, told them we would like to be named the responsible billing party. Nope, not allowed for some reason. They ONLY send billing information to the student. Not normal business practice.
Parents, if you are reading this, be aware that CEA does not keep the parents informed, does not provide receipts to the students for all that they sign, and apparently, misrepresents their product. CEA then holds your student's grades hostage and threatens your student's credit with dire warnings of collection agencies. All this when THEY are the ones who did not fulfill their end of the bargain. They offer no explanations or even apologies.
Students, if you are reading this, screenshot EVERY communication you have with CEA. Get EVERYTHING in writing. Make no assumptions. Just because the photo of the housing says "Florence housing" on it, don't assume it is. I am not joking.
CEA is generally more expensive than most other semester abroad programs. Don't assume that makes it a better product. It does not.
I would not recommend CEA to anyone.
However, I would like to give a shout out to Danielle in Italy who went out of his way to make the experience as good as possible for the kids. Thank you, Danielle.