I have been a patient of Dr. Narde and Willow Point Dental for 8 years. I have always received good…read morecare and polite service. However, the office staff have evidently changed and are rude, disrespectful, and unprofessional. They failed to tell me I was now out-of-network and that they never know when they are with Anthem Blue Cross. I asked to speak to Dr. Narde or leave a message for him to call me at his convenience. I was told that I could not speak to him because they have a chain of command. I have never been told I could not speak to my medical provider. Lynette on his staff is the worst. I am finding another dentist immediately. Evidently, they do not treat people the way all the Bibles in the waiting room and wall mural say to treat people.

Dr Narde has been my dentist for several years. He and his staff are very professional. They are…read moreproficient at everything they do. They are really focus

Very nice staff and Dr,I went in for dental implants consultation, it went well!…read moreThey have a beautiful new office.

It's not the customer service at all!! It's the fact that this dentist does not accept any dental…read moreinsurance. It works off the naivety of people. Check to see if this dentist is in your dental insurance NETWORK!!!!!!!!! They won't tell you until you go in for your appointment and then will try to sweet talk you into a payment arrangement. I spent almost 900 dollars on a filling!! Then, I woke up and realized they aren't in my network. My bad!! My brother in law ask them if they were in his dental network and they said that they will discuss it when he goes in for his appointment. Bump that!!! Keep your money in your pocket and check your network. There money person literally asked me if I could refinance my home to pay for the dental work that I needed. Crazy!!!!

This was my first time visiting and everything went really well. Let me add that I called around to…read moremultiple spas in the area and was told various things such as the esthetician doesn't work on Mondays, the power has been going in and out due to the ice storm that missed Columbus, GA, and others weren't open until after 10am. I knew that I wanted and needed mircrodermabrasion. Due to the change in weather, my skin had been really dry and peeling. I called and was greeted by the friendliest person. She took down my information and told me to come right on in. I received a text message to complete documents prior to my arrival which helped save time and get services rendered asap. I was greeted by a gentleman when I arrived and he offered water/coffee and showed me where the restroom was located just in case I needed to tinkle *wink. Payton was the absolute best! I told her what my problem was and identified the targeted areas. Based on my responses and her suggestions, I decided to get the Hydrafacial and added dermaplane which is exactly what I needed. My skin feels amazing and I've been told I have a glow. I don't have a pic because there's a sign that reads no photography. I'll be sure to take before and after pics in 4 weeks to update this post. Check it out for yourself and tell me your thoughts!

Been going here for months and have spent over $10,000 in treatments. Walking away with scars from…read morebeing burned and purple rash like bruising. I am done, hallelujah. The owner Clarissa is friendly and personable unless there is an issue. Then you are treated like a pariah and being difficult. There is so much to say about how horrible my experience so won't be able to fit everything. My consultation was for fat reduction which was super quick with no body scan or photos. Only one thing was mentioned (M-Sculpt) which they could get me started immediately. After my first treatment I had 2nd degree burns. I spoke with the owner Clarissa about not feeling like this was going to be a good fit because the heat portion was the fat reduction and the other was muscle definition which is not what I came in for. She said she was going to try cavitation. At my next appt. she explained how great this machine was and kept me on it with no heat. She covered my blisters with cotton and put the paddles over top. We continued doing this for weeks. I mentioned one day I thought the blisters might be infected because they hurt so bad and the areas were extremely red. She said they were fine and showed me a jar of equate healing cream I could pick up at Walmart. Every few weeks I would try to talk to her about still not feeling like this was a good treatment plan for me because I didn't feel anything in my muscles through my layer of fat even at the highest setting and wasn't getting the fat reduction. We literally had the same exact conversation every single time. She would say we need to do a body scan/pictures, she would show me a butt lifting part of M-sculpt saying we would eventually get to doing that and get me where I need to be. After having this same conversation multiple times I realized it didn't matter if It was working or not because I was being put on it out of convenience because they double book and it's easier just to stick me on a machine and walk out. In the months of going here almost every visit felt like an advertisement. While she was putting me on the M-sculpt she would talk about other services I could use. She sold me on Trizepitide and eventually IPL laser. I also had a hydro facial. Every single month I was on the shot they tried to charge me more than what I was told when I started. It was awkward to keep having same conversation and them having to go back to see how much I was charged. Then one time randomly charged even more because she gave me a shot with increased dose without discussing it with me. I did pay the extra but said I wanted to go back to lower dose. All I can say about the IPL laser is I still have the red dot, broken capillaries and sun spot she said would all go away. They all look the same. More money down the drain. Randomly one day she said my legs were done although they had zero change I just said ok then asked if I needed to make appt for the butt lift she had talked about. She gave me a look like I was dumb and said harshly with a tone "for people who pee on their self." I just said "no" and had no clue what else to say. Then she rudely said " You're not going to be satisfied" I said "Im sorry I wasn't trying to upset anyone I have just been open and honest from the beginning. I really wish we had done the body scan so you can see what I'm talking about." She came back with such a tone and said " OH OK! , You can come in once a month for a body scan so YOU can see a difference, but we aren't doing anymore treatments until you hit your goal weight." I just said ok and would have never walked back in but I had one more IPL treatment. At my last IPL appt she randomly decided to do cavitation as well. So we did IPL laser on my face, neck and arm then cavitation on my stomach and both arms all in less than an hour which I now I have purple rash like bruising from. Lesson learned: Go some where that specializes in services I'm looking for and not a one stop shop that can't keep track of treatment plans, conversations, training, pricing or integrity. Thanks, Regina

My son fell in complete love with Dr. Lugo at 3 years old after a poor experience with a prior…read morepediatric dentist for implants of cosmetic baby teeth that were recommended by that former dentist. Dr. Lugo is so soft spoken, so caring, so calming to children and totally informs parents about office and home care for the child. My child loves going to Dr. Lugo. At 12 my son asked Dr. Lugo if he could have an oxygen mask that smelled like oranges like the one that had been used in a procedure when he was three. Dr. Lugo gave him one. He will be one of my child's fondest memories forever I'm sure.

Dr. Lugo is so knowledgeable and caring! This was my child's first dentist visit and it went…read moresmoothly- there were no tears or crying. Dr. Lugo did an awesome job of informing me what comes next (teeth wise), things that we should be doing at home, and what he was doing during the appointment. Highly recommend!!

Very friendly, thoughtful and caring staff. As a new patient, the hygienist was wonderful. She…read moreexplained every step of the visit and regularly checked if I was ok. She made going to the dentist a calming and pleasant experience. She also took her time and did a very thorough job. The dentist was also friendly and thoughtful. Great experience and I highly recommend this office!

Rude you're trying to talk on the phone. She's talking over you. Their communication makes no sense…read moreabout canceling but they need to talk to you. It's the dumbest thing I ever heard but I get it says you have to require 24 hour notice to cancel so I gotta call you either way I don't need a leash maybe they do.

I had an ear infection that had started up, decided to stop by as a walk in and was taken straight…read moreback. After a quick exam and answering a few questions I was out the door with the meds I needed to clear it up. Dr. Vance and his staff was very welcoming and professional. Highly recommend!

I was 12 minutes late for my appointment and they canceled it without telling me or calling me. It…read morewould have saved me the trip if they had at least had the decency to tell me that they already canceled it. I know I didn't arrive on time, but they didn't even bother to give me information about the process I wanted. They didn't even open the door for me. Come on, what was it difficult for them to at least orient me?

Beware, I spend thousands of dollars here and with no good results and what they said their…read moretreatment will do for you don't believe it. The hypocrisy in this place is out of control. These people will have you believe that they can give you magnificent results that you will love and keep coming back just to take your money and once you pay they do not stand by their word. Everything will be a different story. They get upset and not a good customer service. Their treatment is not 100% and they do not stand by giving you a refund or giving you a better treatment for your case. In addition, they have you pay first and when you are busy or already getting treatment for whatever you pay for that's when they give you a consent form for you to sign NOT BEFORE YOU PAY OR HAVE TIME TO READ IT. I spend thousands of dollars there and I did not seen any results. Please beware of the scam, horrible customer service and you will not get good results. Bradley Park has a good spa that it is working for me. Thanks.

Exact Care Homecare in Columbus Ga, offered me a sense of relief when my dad got sick. Ms Michelle…read morewas very helpful with our needs for home care to our dad in his home. She explained her service in detail and she provided us with a knowl staff member to assist our dad back to his normal she. She is always there to provide fill in caregiver when needed. We appreciate her.

Ms. Smith is very Unprofessional. Understand that if they are late or not there for an entire day,…read moreyou are getting charged for a full day regardless. We had questions before payment was rendered and because we wanted to know what we were paying for as far as hours and the time they were there before we paid, apparently she didn't want to be questioned. Mind you she was rarely on time. It was always Im leaving another patient but I'm on my way, but we're paying for specific times.On top of that she didn't reach out to let someone know they were not coming and left my Grandmother in the home alone for an entire day. Anything could have happened. Super unprofessional! If she cared about the care of the elderly, leaving a patient in a home by themselves without notifying the family would have never happened. Lastly, she cancelled our contract last minute without a notice because she said we failed to pay which is false. The first time we were late, not due to funds, my Aunt just forgot (human error) and this last time we needed answers to our questions as to why it was so high when they were only there half a day, didn't come at all, or were late. her policy states she needs a 14 day notice before cancellation. She gave us no notice and now we're scrambling to find care for my Grandmother! COMMUNICATION needs to be worked on!