I had a disappointing experience at Houston Dental that I feel compelled to share. From the very beginning, I notified the staff that I did not want any hidden fees; I would rather pay up front. The dental hygienist used a Panoramic X-ray machine during my visit. She said she did not work there; she was there covering as a traveling hygienist. To add, the cleaning I received was not as I expected; it was over really quickly and did not feel thorough. I have had better cleanings performed in the past. Four months after my appointment, I am now being billed by Houston Dental for the X-rays, stating that my insurance did not cover them. Upon speaking with my insurance provider, they assured me it was due to a lack of transparency from the dental office. Someone in that office is not properly checking patients' insurance. When I raised concerns about frequency limitations and how they failed to properly verify my insurance coverage, Donna, Lineth, and the office manager, Brandy, made matters worse. They were disorganized and uninterested in addressing my concerns, but the real standout in terms of unprofessionalism was Britney, the manager. Instead of assisting me with my issues, she was dismissive and rude. It was frustrating to feel like I was talking to a brick wall when all I wanted was some clarity regarding my billing.
I would not recommend this practice to anyone who values transparency and respectful customer service. There are plenty of other dental offices that offer both quality care and a more professional atmosphere. Save yourself the headache and look elsewhere. read more
