Inaccurate car listings either by ignorance if product or to deceive consumers. Not sure which…read morewould be worse.. Listing a XLT expedition falsely as a King Ranch which would make it much more valuable.

Gave credit card to hold a vehicle (due to not being able to reach any financing options on a…read moreSaturday being a smaller car lot) and was promised a call Monday, no return call. Monday afternoon I went ahead and emailed sales rep as well as through website directly, again no response. So Tuesday I decided to call and at that time it was explained that the sales agent was fired, and no longer with the company. At that time I asked if she had my file and could check if my credit card information was in it as last thing I wanted is for a disgruntled employee is to have my personal credit card information. She said she would check, as well as have the owner reach out to me. The owner did reach out (Tuesday) leaving a message (apologizing as well as requesting a call back to grasp what's going on), however did not mentioned if my credit card information was still in my file or not. Called the owner back and explained the situation, however a lot of the information given on Saturday was missing (moneys owed on trade, credit scores, and negotiated prices discussed). Explained to Bryan at that time I did not have the exact money owed on vehicle, however I could gladly check again and email it over the next day (Wednesday). Once again, did not hear anything Wednesday so I followed up via email on Thursday as well as shot Brian a quick text. At that time he mentioned he was at a car auction but promised to reach back that night...again, no response. So Friday I reached out again via email explaining that I have been more than patiently waiting to get a response. After not getting an email back or a phone call as promised, decided to stop in to see what's going on. At that time the young lady explained the Brian was not there but if I would wait for 10 minutes he could be. Once again patiently waited, and upon Brian's arrival he explained he believed I was denied due to debt to income ratio. I explained this must be an error as I'm quite aware of my debt to income ratio. After Brian looked into it deeper this was not the case, however it did state I was denied by one bank but it was not clear into why so Brian suggested I contacted them to see what happened. When calling they explained it was a small debt from 11+ years ago when banking with them, but by no means was I denied by poor credit or due to debt to income ratio. I ended up calling Brian back leaving this message to see if they only finance through one bank (as I should have been approved from all the others) as well as emailing him, but once again no response. Overall I have to say the whole car experience at this location was sub-par from the lack of communication, running credit twice, having to give the same information twice, not confirming if credit card information was still in file, and from not following up when promised. It seemed there was a lack of empathy after Tuesday, and I should have known at that time this was not the place for me as there was little to no care in following through with what was promised. If not paying in cash or having financing in place before the purchase of a vehicle, I would stay far away from this car lot.

Took my truck in for 2 new headlight bulbs, standard halogen factory replacements. Bulbs only…read more Cost $70, about $35 a bulb. Total bill was over $230. $2.25 document storage (???????) $21.25 Shop Supplies / Haz waste (to walk over to the bin and drop two bulbs in the trash I guess) $125 labor (for about 15 minutes of work, not bad) Then they charged me a 'surcharge' for using a credit card. Insane. Only went here because I was in a pinch. Will never be back, for anything.

Walked around at all the trucks. Ready to buy and not one person came out. I'm not sure if it's…read morebecause I am woman but I am ready to buy a 2500. Will not be buying here

1 star. After…read morebouncing back n forth from Fishers to Carmel, I found a car that I loved on a Thursday night. They wouldn't negotiate on price until I got a PPI which was scheduled for Monday morning - the earliest appt available. We arranged for me to pick up the car early Monday morning before they opened. I arrived and the salesman smiles and says, it's gone! He sold the car on Saturday. No call. No first right of refusal. No courtesy. Nothing. This car was a specialty color that is very rare. I was in love with the car and was ready to pay cash on Thursday night, but they wouldn't even discuss it before I got the PPI. That's super fishy. Is it because you were holding it for another buyer? Is it because I'm a young woman? Is it because I'm Black? Doesn't matter. It was wrong. I think it was his smile that sent me over the edge. Nothing about this situation was joyous. I will never return and I hope no one else does, either. Shame on you, Fritz!

I just purchased my 3rd vehicle from Fritz. Eric is the best! when it's time for a new car I only…read morelook at Fritz in Fishers site. They make buying a used vehicle painless from purchase to Patrick in finance, Thanks Fritz !!

As a girl, car servicing is usually a NIGHTMARE. Every other auto repair shop I've visited has…read moretried to sell me a multitude of things that I would later find out didn't actually need replacing. I had such a pleasant experience here. The receptionist was so courteous and accurately relayed everything I told her was going on with my vehicle to the mechanics and went above and beyond to make sure I would leave with a fully functional vehicle. I had taken my car to 2 other shops (Eagle auto & Tom O'Brien) who both told me I needed 2 lists of totally different repairs. IAM went through the list and explained to me why I did or didn't need each item and the receptionist even shared photos from the mechanic of items like the air filter to prove it actually needed replacing. This is the most transparent and honest service shop I have ever been to. I have had zero issues with my vehicle since servicing here.

My granddad had a terrible experience with this dealership and would not recommend them to anyone…read more Within 15 minutes of driving off the lot, the car he purchased started overheating and leaking, making it clear there were serious pre-existing issues. We had driven 4 hours to purchase this vehicle, and it couldn't even make it 15 minutes on the highway. We had no choice but to leave the car at the dealership the same day because it was not drivable. When I contacted the dealership, instead of taking responsibility, the salesman told us to lie about the situation to the warranty company so the damage would be covered. That was extremely concerning and unprofessional. RED FLAG We were then promised that we could switch the car out on Monday, but when that day came, we were given the runaround. We were repeatedly transferred to a salesman who would not answer and appeared to be intentionally sending us to voicemail. The only way we could reach anyone was by calling from different or private numbers. We drove back again 4 hours-- 2 days later --trying to resolve this issue, and still nothing has been done. There has been no real help, no follow-up, and no accountability. On top of that, when we became understandably frustrated due to the lack of resolution, the situation escalated and the police were called about 5-10 mins after we got there instead of anyone attempting to handle the issue professionally because they didn't want their customers to know what they did as we were voicing what was going on. This entire experience has been stressful, time-consuming, and completely unacceptable. We are still waiting for a proper resolution and have yet to be contacted in any meaningful way. Buyers should proceed with extreme caution.

Scammers. My son thought he was getting a car from here (even though I told him not to) only to…read morefind out 1 month later from the bank that they were getting sued so they didn't send the rest of the paperwork for his loan or title to the bmv. Shortly afterwards he received bankruptcy papers in the mail from them so they knew they were filing whilst taking peoples money!!! Run far away from this place and the owners.

Love my Murano!! Thank you guys! They have so many variety of different cars, You can definitely…read morefind the car that you want for a great deal. The stuff is very helpful and i would highly recommended it

I am thrilled with my truck! The guy is honest. So hard to find in car dealers. Was upfront on…read moreeverything. Has been Jonny on the spot as soon as I call about a question after the deal. Super friendly !! Very professional!!! I hate car dealers and buying cars yet will get my next one thru him! It was easy and nice.

From the owner: 5 start review read more

Gameliel did an excellent job today. I had just purchased my Lexus NX SUV this past Monday and it…read morewas pretty clean but there were some finger print stains that were very noticeable as well as other dirt from the car being a precious leased car in a different state. He showed up at my home with all the necessary products to clean out a car. It took him about 2-3 hours to completely make sure everything was cleaned properly and he also worked while it drizzled a few times. It was also cold outside. I was only charged $150 for which was reasonable considering it was a cold weekend and most other car detailers don't open on weekends which doesn't work for my schedule. I would recommend him to my family and friends as he did an outstanding job and now my car smells amazing with whatever he sprayed on the carpets. It looks brand new.

This was the second car of our that 4G detailed, and it was again done very well! This car is my…read moreteenage son's, and posed some challenges... It looks and smells great now! Excellent communication, very professional, and great attention to detail. Thank you!!