I phoned ahead and pre-ordered one of their turkey Thanksgiving dinners to go. I had originally requested Saturday. And then it looked like Saturday might not work, so I was gonna see if I could change the date. And when I phoned in to see if I could change the date, I was told. They didn't even have my name written down anywhere. Friday was already all full up, but she doesn't know why I was thinking only Friday or Saturday because they have turkey dinners available every day of the week, so I could pick it up any day of the week. Just phone in one hour beforehand and they will have it ready to go.
Thanksgiving Friday, I got a text a few minutes before they closed that they were closing in 20 minutes, and my meal was ready to go. I was nowhere's ready to go pick it up, nor could've I got there in time. I sent a text back and then I phoned in. I talked to the male cook. I was told he had just made it and seemed surprised that I didn't wanna come and get it right now, because it's hot and he just made it. He told me that it's only Friday and Saturday and that he can save it for me, but I'll be getting a cold old meal. They don't serve it every day of the week. I replied, "I can't make it by this time. I didn't order it for this day. I ordered it for Saturday and was gonna look at changing it and found out I could have it on Wednesday, so I chose Wednesday. He seemed surprised that I would choose a cold meal, which isn't what I was choosing.
Basically, he bullied me and was refusing to give me the hot meal that it was told I could have. They didn't even give me enough time to take care of this or get it, when I hadn't even planned for it on this day, to begin with. Combined with the fact that they originally lost my first order.
On Wednesday, like I had originally been told, I phoned not just one hour. I phoned 1.5 hours before I was going to come in to let them know I would be there. I phoned at 11:30 AM and told them I'd be there for 1 PM pick. That I was told to give them an hour's notice and they would have it ready to go. I came to pick it up up and sure enough they gave me a cold old meal rather than the hot, warm meal that they told me I could have. I will never ever go back here based off of this service, absolutely horrible service and horrible food. I would never ever recommend this place.
To think to serve someone a cold meal is an OK compensation for the horrible way they treated me is horrible combined with horrible. Not everyone likes a cold meal and not everyone likes warmed up food. If I order something, I expect it served hot. If I choose not to eat it hot, that is my prerogative, but the restaurant has no right serving it to me cold when I bought and paid for a hot meal, and it was under the impression to begin with I could have a hot meal. And because it didn't suit them, they refused to give me what they told me I could have, and they refused to give me appropriate compensation.
When I spend $32.50, I expect them not to lose my order, and I expect to have a hot meal like I was promised to have. I expect a lot better service and a lot better food and hot food. Not a stale cold old horrible tasting meal with horrible service. Based off of this experience, it's maybe at best, and I'm pushing it a $10 meal. read more