Their order confirmation email states "Orders paid for by credit card will ship usually within 48 to 72 hours after payment has been confirmed."
In my case, however, it took six business days before they shipped. You'd think that with that kind of delay they would have at least notified me. And if they were REALLY customer service-oriented, they would have bumped up the shipping method to something a bit faster than UPS Ground specified in the original order.
They've helped me narrow down my list of vendors. read more