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    Individually Fit

    5.0 (1 review)
    Open Open 24 hours

    Services - Individually Fit

    Personal training

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    9 years ago

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    Planet Fitness

    Planet Fitness

    (81 reviews)

    Rainier Beach

    I've been a member of this location for a little over 2 years. I've seen a recent decline in…read morecleanliness and quality of customer service. While I understand the challenges of staff turnover I can't help but think it really comes down to the managers and their leadership/support for their staff. Leading by example is always important but I don't see that at this location. The bathrooms are often dirty, toilet paper on the ground. The gym floor, including equipment has dust and dirt everywhere. I saw the head manager and an employee mopping the gym floor for the first time this month. A daily cleaning sweep would help tremendously. More attentive staff would benefit greatly in setting the stage and providing a welcoming and professional atmosphere. I don't see this as frequent, it depends on who is at the front desk. Managers seem to be "there" but not present, attentive and responsive to members when they are at the front desk. Lastly, I've seen a few members record their workouts using a tripod. What I do not see is those members asking those around them if it's okay for them to record. Nor do I see signage about cell phone etiquette for photos/videos outside of phone calls. Corporate office please consider creating a policy with signage about recording/photos. I recently was told that I was being recorded by a man who I did not know. I had no clue until the employee let me know. I'm so thankful for her and how observant and attentive she was. She alerted me right away and told the man he could not record. Although I wish they would have removed him from the gym, she as a non manager took action. What I saw lacking was the chain of leadership stepping in about the situation. Unfortunately it wasn't the first time management heard about this man recording-sigh. There is a lot to unpack here... I'm disappointed to see the lack of accountability and professionalism at this location. I enjoy coming to this gym for the community I created here. I want management to become better and EVOLVE. Perhaps good coaching, professional development, and consistent mentoring would be a great opportunity to help revamp. I hope this location can be a more positive, welcoming, professional and clean environment.

    Okay...after my last yelp review things have gotten much better! For things I didn't even talk…read moreabout; the lights in the tanning & red light have mostly been updated. Every single hand sanitizer that was out or broken is now not only working but has hand sanitizer in it! The employees are still relaxed but they are accurately putting the time in the right beds for tanning & red light and I've noticed the employees who normally do less doing more! Truly a turn around into 5 star territory. I want to thank all the employees & managers who've stepped up to create a space where I want to stay. Thank you so very much! Keep it up!!

    Individually Fit - healthtrainers - Updated May 2026

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