I give four stars for my previous experience with the parts department but three stars for my first…read moreexperience, yesterday, with the service department. My wife and I both have Toyotas; me, a 2018 RAV4 and her, a recently purchased 2023 4Runner. Edmark is the closest Toyota dealership to our home in Star. We brought my wife's vehicle in for an oil change. According to our purchase agreement, we have five free oil changes. Using the VIN, the dealership can verify this. I had verified this with someone over the phone, but upon arrival, I had to mention it to the service agent. Apparently, there are no notes kept in their customer data files. We left the car and returned home. We did not say whether we planned to wait for it to be finished. While another gentleman handled us when we arrived, our actual service agent was Mark. After we dropped the vehicle off, I received a text from Mark, creating a method for me to stay in contact with him during the time the 4Runner was being serviced. I was told by the other gentleman that checked us in that we would receive a call or text, letting us know when the car would be done. I never received any communication. Having dropped the car at 8:15 am, I contacted Mark about 12:30 to inquire whether the vehicle was ready. He apologized and texted that he was told that we would return shortly to pick up the car, which I guess means we don't receive communicaiton about the status? We picked up the vehicle in the afternoon. Mark was nice enough. I asked what our timeframe was for our free oil changes and it took him a while to look it up. He did provide that information to me. He called for a porter to bring our car around. He then pointed us across the service area to where our car would be. We saw a blue 4Runner that looked like ours parked and ready to leave the bay. Unfortunately, that was not our vehicle, which was already pointed at an angle within the bay. So, I'm pretty sure Mark had the young man bring the wrong car around for us. Overall, my first experience did not wow me, or leave me feeling confident in the Edmark Toyota service department. Since I'm going to be in the market for a certified pre-owned Highlander or RAV4 next year, I'm wondering if Edmark is where I should do my shopping. I haven't had any experience with the sales department yet.

**Extremely Disappointed With Our Service Experience**…read more My husband and I have owned Toyota vehicles since 1990, and we have remained loyal to Toyota because of its reputation for quality and reliability. When we purchased our 2025 Toyota truck from Edmark Toyota in February, we also purchased the $2,000 service package after being assured by our salesperson, Jeremiah Clemons, that we would receive quality service. Unfortunately, our first service experience has been extremely disappointing. When I brought the truck in for its first scheduled service, I specifically and clearly instructed Keegan, who was coordinating the service, **not to rotate the tires**. The tires had been balanced the day before, so there was no reason for them to be rotated. I expected the scheduled inspection and oil change to be completed--nothing more. When I picked up the truck, Keegan told me that the tire weights had apparently fallen off and that they had decided to rotate the tires anyway. When I reminded him that I had specifically instructed them not to rotate the tires, his response was essentially, *"We decided to do it anyway."* What was even more frustrating was the lack of accountability. Instead of simply acknowledging that my explicit instruction had not been followed, I was given explanations about who had previously installed the tires, what weights had been used, and the fact that my instruction had not been written down. Regardless of how the situation occurred, the fact remains that I gave a clear instruction and the dealership chose not to follow it. Approximately one mile after leaving the dealership, I noticed a consistent rubbing noise coming from the rear passenger-side area. I immediately returned to Edmark Toyota and explained the problem. I asked that the tires be returned to their original positions since I had never authorized the rotation in the first place. Now I have to make another trip to the tire store so the tires can be inspected and potentially rebalanced--an inconvenience that should never have been necessary had my original instruction been followed. Keegan has apologized multiple times, but an apology does not resolve the underlying issue. Customers should be able to trust that specific service instructions will be documented, communicated, and followed. If something goes wrong, they should also be able to expect accountability rather than having responsibility passed to someone else. I also can't help but wonder whether my instructions would have been taken more seriously if my husband had been the person bringing the vehicle in. As the owner of the vehicle, I should not have to question whether my instructions will be respected simply because I am a woman. After more than three decades of owning Toyotas, this experience has significantly damaged my confidence in Edmark Toyota. We purchased the service package because we were told we could expect quality service. If a dealership cannot follow a simple, explicit instruction during a routine service visit, it raises legitimate concerns about trusting them with more significant mechanical work in the future. I hope management takes this situation seriously and addresses how customer instructions are documented and communicated so this does not happen to other customers. Customers deserve competent service, clear communication, respect, and accountability. **This experience fell well short of the level of service we were led to expect when we purchased both our Toyota and the service package.**

My husband brought my 2019 Subaru Forester Sport in on Monday to have the tires switched. What…read moreshould have been a routine service turned into an extremely disappointing and costly experience. When the work was completed, we were initially told that two lug nut studs had cross threaded. After inspecting the vehicle ourselves, it became clear that every lug stud had been cross threaded. Rather than taking responsibility for the damage that occurred during the service, the staff repeatedly insisted that they were not at fault. Ironically, throughout every conversation, they continually emphasized that Subaru lug studs are well known for being easy to cross thread. If they are aware of this common issue, then they should also be aware of the proper procedures required to prevent it. Lug nuts should be started by hand for several turns before any tools are used, and the final torque specification for this vehicle is 89 ft-lbs. These precautions exist for a reason. Failing to follow them can easily result in damaged studs. I first spoke with David, who repeatedly gave the same explanation without addressing any of my concerns. I then spoke with Micah in person and requested to review the security footage so I could see how my vehicle had been handled. Instead of taking my request seriously, he chuckled , answered the phone to help another customer, then returned and asked if I wanted to schedule an appointment to have the damage repaired. I found that response incredibly dismissive and unprofessional. To make matters worse, I was quoted approximately $90 per stud to repair damage that occurred while my vehicle was in their care, bringing the estimated repair cost to nearly $1,800 for every lug nut stud . Fortunately, I have the knowledge and ability to replace the studs myself, so I am only spending around $100 on parts. Most customers would not be in that position and would be forced to pay an enormous repair bill for something they did not cause. I have documented everything, including photographs of the damaged studs and records of my conversations with the staff. What is most upsetting is not simply that the damage occurred, mistakes can happen in any business. What is unacceptable is the complete refusal to acknowledge the possibility that it happened during their service, the dismissive treatment I received when I asked reasonable questions, and the expectation that I should pay to correct the damage. I have never experienced such poor customer service. A reputable business stands behind its work, accepts responsibility when mistakes are made, and works toward a fair resolution. Instead, I was met with denial, repeated excuses, and a complete lack of accountability. Because of this experience, I cannot recommend this shop to anyone, especially Subaru owners. I will be sharing my experience anywhere I can in the hope that other customers do not find themselves facing the same unnecessary expense and frustration.

Disappointed & Frustrated If I could give zero stars I…read morewould! We had a deeply disappointing experience at Big O Tires involving the store manager, Samuelito Luna. Despite having a road hazard warranty, our claim was denied based on an incorrect tread depth measurement. Samuelito told my daughter to "go home and show her dad how to measure a tire," using a clearly inaccurate method that benefits the store. We have a recording to him admitting he told my daughter that! Samuelito Luna is training his staff the wrong way to measure tire tread!! YOU DO NOT MEASURE AT THE WEAT BAR! When my husband returned with her the next morning to clarify the mistake, the discussion escalated, and Samuelito refused to refund the cost. His only offer was that he might speak to the owner and maybe we'd see a refund next week. That's not accountability--it's deflection. Was my husband angry, yes, but he started the whole conversation calm but firm. As my husband and daughter were leaving Samuelito then proceeded to tell my husband, "Don't worry, I'll see you around". This experience has left us feeling misled and disrespected. Customers deserve honesty, not questionable measuring tactics and evasive customer service. We hope the owner chooses to take this seriously and restore some trust in their brand. DO NOT GO HERE! THIS PLACE IS A STRAIGHT SCAM!!!!!

I attempted to go through this business because I read the reviews and thought it would be a great…read morechoice. But the front desk personnel were extremely rude and very snide. They were not thorough at all and based their diagnosis off of a visual inspection instead of a actual thorough assessment like professionals do. I would not recommend this shop to anyone looking to be treated with honesty and respect.

Wonderful staff, great mechanics, would never take my vehicle to another place.. This place is the…read moreBEST in the Valley.. 100% the best!

BEWARE!! Scammers they, came in for alignment they racked up the total to 2,057$ said they can't do…read morealignment I need new tie rods and suspension parts, took it to a another shop they said my suspension is fine and tie rods are good and did the alignment no problem! They'll try to sell you crap you don't need these guys are scammers

Great customer service! First time in. Clean office with lots of space and comfortable. I was…read moreimpressed how many people walked in during my wait that the staff was on a first name basis. I had a screw in my back tire and unfortunately it was not repairable and fortunately I have a matching spare mounted on the back so I was able to get on the road while I wait for my special ordered tire to arrive. They inspected all 4 tires and put the bad tire and rim in my rig and installed the spare and they had told me they charged $35 for flats and they didn't want to charge me. The service advisor attending to me said he wasn't going to charge me because he didn't fix the tire. Man I tell you all they didn't to get me back on the road in 30 minutes was worth a lot more than $35 so here I'm am doing my best to show how grateful I am for a shop that wants to gain all my future business. Definitely a great shop and you can't go wrong with any of the advisors there.

Just purchased our 2nd vehicle from Corwin. The best service and easiest transaction.,.again…read more Trevor was so pleasant to work with and made the entire process very pleasant. Jason, the manager, was very attentive and made us feel like we were truly valued as customers. They worked with us to ensure we got a great deal and we are at peace with the deal we got. The ONLY issue we had was waiting over 2 hours for the Finance guy to come out to get our paperwork started. This was completely unacceptable and the only reason I would consider not coming back. Poor Trevor having to sit with us kept him from making another sale, or two.

I do not recommend anyone EVER doing business here unless you want to be lied to, strong-armed into…read moreshady charges and the salesman forgetting your name before the ink on your check is dry. RUN, don't just walk away from this business. They added $200 to the sale of the car without explaining it. when we asked, we were told, "oh, we put that on every sale, but you get 4 free oil changes. ". Today, they just refused to honor an oil change telling us we waited too long. We asked if they would match another dealers price for a synthetic oil change and they refused. They now claim this is through a third party and they do not have to honor it. Let's see, you are sneaking charges for a third party program that you won't honor? Sounds like someone is getting kickbacks. Pathetic.

Bought a new 2023 F-150 Tremor and after getting my LineX spray in bed liner done I needed a…read more BAKFlip Bed Cover. Purchased it from Nick at the desk and a few days later it arrived. I dropped off my truck and in under an hour it was done by one of the Techs in the back. Beautiful work and what a pleasant experience, I can't recumbent them more. I did tip the tech because that guy works hard for a living unlike when you oder fast food of coffee and they flip around the register and it asks for a tip. Please remember these unsung heroes that don't have the advantage of a having a machine that request a tip when the do Amazing work.

If you got a ride and you want its hair did than you should definitely stop in to 4wheel parts!!…read more So I always mod my vehicles..can't help it. It's like an addictive chemical they put in my cereal every morning. So when I got a new truck I had a list of parts in no time flat. Enter 4wheel parts! I went in and found they were having a cyber monday sale. Got a killer deal on wheels and tires, threw in a lift and shocks and the price was surprisingly competitive with any online vendors and install was included to boot. The install was great, the time they took with me to put together a package that I loved and worked with my budget was refreshing and much appreciated as well. The wait time for parts was all held up by lug nuts which was a bummer cause you always get antsy about getting your rig finished but besides that I was very pleased with the entire experience. The only point of criticism was the inside of my truck was left in shambles looking for my wheel key, but the truck looks amazing so it was forgivable. Overall very happy with 4wheel parts. Knowledgable staff, full install and alignment services, I'm glad we have a boise location and always try and support them when I can to keep this great local resource alive and i think you should to.

I moved to Boise 6months ago, from St Louis mo for me I…read moredrove past bucks 4x4 every day...seen a red xj real good shape, Brand New 3inch lift ..cared for well. As well as a list of fresh repairs.. Yup.. I come to find out their really the only shop In Boise really build build you some shit as long as you can fund it .have to be honest this type of stuff is costly and parts can be pricy if you really wanna crawl threw or crash threw .. .and also gonna let them have with your vehicle to properly tear you stuff down and build it and make sure everything not look good but keep you safe not broken on a trail somewheir . ..and with custom builds ever thing every one wants is doing to be completely different lots of different options for different results ..an you just cant get the least expensive stuff and then go sending sending it. And yes they buizzy ,all the time in demand people like my self will definitely go back .went back couple weeks later ..my Smitty built bumpers and a 9,500 Also took my GMC had some front end sway bar bushings. it's basic rim pictured was jacked I let some one drive it makes seince in my life.. and I come to find out they got a nice size second gargage any way they hooked me up with the four old school solids and tires had 85%tread on them ..and point I'm making .. they care and appreciate every person that walks inside that store and they are not in buissness of selling anyone a used anything to anyone..I was half expecting to get laughed at for even asking that ..I just walked in cause I didn't want to hunt around find something and not ..I asked if they might by chance anyone might have a rim or something old saying around I got this amount of money .he personally used time out his workday close to closing.. made some calls and 4 newer rims I like better then other ..and rubber good for at least a year on em and he charged me less then what I told him I was willing to pay... That's tells me he appreciates me comming in I was gonna buy a shirt ..i could have it ..damn sure wear it well hell yeah I allways fo back to the same place to spend my money I own a small buissness and nothing like knowing your gonna see a friend again..who needs your help and he helps you by doing same thing bee. Doing for years and years .imadgen that

A year later and I've had more problems than I could have imagined…read more Countless mechanics looking over the work and scratching theirs heads at the mess these guys call "quality" Even after leaving the shop front end suspension rattling brought back to be in their care for another 4 days to hear "one of our junior guys improperly installed a component. Was told the alignment and camber was "good enough" to not cause issues. I've now replaced 2 wheel hubs and 1 year old brand new tires in under a year and half. If you're considering a lift / suspension save yourself the trouble and take it to Sarah's bagels or sports clips for better results than this outfit.

Brought a block with parts available to rebuild a motor. I was given a modest estimate by John (the…read moreformer owner) I agreed. I had $3k in credit for parts ordered but once the work was to be done the estimate jumped to $5k. WTF! Brought to a friend in nampa that has a speed shop that won't pull thr bait and switch. Never again!! Tried to fix issue then (2 years ago) and was told to come down and talk to a couple guys which I did. When I tried to contact who spoke to I was told both of them were on vacation for 2 weeks! Not my way of doing business

Stopped in, met the owner and requested a quote for a repair. 3 days later, still no quote.read more

My experience Brandon Woodhouse at Peterson Toyota was great. He was easy to work with, picked us…read moreup at the airport, and had me in and out of the dealer in under 2hrs. The truck purchased was exactly as described and again Brandon was great to work with in this purchase.

2 issues, 6 trips to get it fixed at this dealership this year. They have no quality control, no…read moreaccountability. They had three times to get this right and on the third time they give it back to me with a cord bolted between the seat and the floor and a caution light. I asked the service manager who does quality control you give customers cars back with caution lights on when they're coming out of the service department. The service manager said we just pay the kids to drive them upfront. I think we've identified where the lack of standards start, if I was the manager, I would pay 20 bucks to the kids if they found a caution light on to make sure we don't give our customers cars back with caution lights on. Again no accountability no service standards no quality control.

Employees here were amazing! The place was clean and has places to sit and wait! And had really…read morequick service and help! I stopped in for help with a stripped screw for my license plate. The person who helped me said he might have to break my license plate cover to get it out. I asked if he could first try without breaking it since my best friend and I had matching ones and she passed away not too long ago. So he was really careful and was able to not break it off. It meant a lot to me that he did that! Outstanding service and help! I highly recommend stopping in here!

All the people that work at Les Schwab here in Idaho are Angel's in white shirts!!! They care…read moreabout customers and they care about safety.They replaced a worn tire with a brand new one free of charge, giving me safety and confidence to enter into this winter season!!! Thank you, and may god continue to bless you.And your honest hard work sincerely, gary edward goodson