I don't do one star or two stars very often, but sometimes it's needed. I had read good reviews online about the office, and after a small mix-up with the two offices and which Doctor was in the network, I found the one. I thought things were cooking in a good way. I met with the doctor, and we went over the plans of what cavities I needed to have fixed and the cleaning as well. She seemed nice, but rushed and quick. The chairs also are not in their own private space its all together, so that is not my favorite either. The front desk people have a hard job. I get it, customers and clients are just trying to make sure that they are getting the right insurance billed and collecting the right money. Anyway, I had to change something last minute, and let me say, normally I think that sometimes that is asking a lot, but other times I think that it's doable and not with a certain attitude about it. I did share that I have a disability that is not always seen from an outisder nebver the less I help brige that with my letter from my doctor and me. I had one hygienist who was really good with me. She helps make the experiences so good that I share them with them, and that if I could have her again, that would be great. Well, they never had me with her; instead, I was with others who probably never read my letter. The times that I had to get cavities filled, it was really scary and hard; there were lots of butterflies and tears. I have always had tears, and in my last office, my dentist and the hygienist were amazing; they would go above and beyond to help me. Here, nothing, just kept going and then sat in the chair, and then moved on. I was just a patient here, and one that most likely was labeled a challenge. I finally was done walking out of the office with tears each time. I have found a new office that welcomes disabilities and does a great job of comforting and caring for each person's life. They are family and not just a patient. This might be a great option for someone, but not for me. I want a place where you are welcomed for you diffenreces or not, and where being scared or nervous is not a bother, but instead they take the extra time to help make it a better experience. read more