They were very disrespectful when i walked in, they were very rude and were staring at my like im…read moregonna take a phone.

The people in the store were generally nice, though it took several trips to get things…read morestraightened out. And even then I had charges that I had not agreed to. But corporate customer service is abysmal. They make it nearly impossible to speak to a human customer service rep. Computer prompts, AI voices, "and to better assist you I'll need a little more information", "we are experiencing unusually high call volumes", etc. Geez, if the phone company doesn't know when are the busy call times, who does?

Best little VoIP land line around. Very reasonably priced and customer service is the best.read more

From the owner: Phone Service for Businesses of All Sizes -- Based in Indy -- Affordable Pricing -- Local Customer…read moreService -- Free Trials with No Obligations

We contacted Midwest telephone to service a system that they installed at a mutual clients…read morebusiness. This system was installed during the tenure of the previous IT directors. Once on-site to our surprise and dismay, their technician knew far less than our quick Google search had offered us. He know nothing of how the voicemail integrated into the system nor how to service or replace the necessary components. This lack of knowledge and utter ineptitude ended up costing the client weeks of downtime as we had to first scramble to find another provider that would even touch they system that was still under contract for service by another company. Then cost the client thousands as they had sold them a system that was so out of date that the components were no longer available only a year after installation

While consulting for a mutual client, this company was brought in to service our client's phone…read moresystem. Nearly a year later, after that client's ownership has changed, they are harassing our firm to pay the bill because the client will not. They were not able to service the phone system our client had contracted them to service, and another provider had to be brought in to resolve the issue. Can't say I blame the client for not paying them, as service was never really rendered. A piece of hardware was ordered and never delivered, and the technician just sputtered about the MDF without ever actually providing any resolution or information to the problem. But the icing on the cake is them leaving negative reviews for us because we refuse to pay a bill we don't owe. We shared a mutual client, and Midwest's ownership is now throwing a fit because that mutual client didn't pay them. Their tech is dated, their technicians are not knowledgeable or efficient, and their business practices are highly unprofessional. Do yourself a favor and go with Vonage before you enlist this company.