After 3 years of living in a house owned by IRP, I can tell you that they've lived up to the line in their email signatures that reads "We are a debt collection agency," because they are most certainly not a property management company. It's been a fight every time we needed repairs. I wrote a previous review with specifics that Yelp didn't seem to think was helpful (thanks, Yelp, I was just trying to warn others to stay away), but the short of it is we had a dishwasher break that took them 3 months to replace, a cabinet fall off the wall, and two times we were broken into. Granted, the home invasions weren't their fault, but it took multiple stern phone calls to get them to send someone to repair the broken window each time. My other favorite story was when one of my rent checks got lost in the mail, which is neither here nor their, since neither of us had any control over that. I sent the check mid-month, and when I didn't see it deposited a week before rent was due, I sent them an email to see if they were just holding onto it (in the past they had waited a couple times to deposit it with the rest of the checks) or if I needed to send another. They promptly replied and told me that I had paid *last month's rent*. I shot back an email trying to clarify that I was concerned about the current month, to which they never replied until after the first of the month, and then assessed me a late fee. read more

Indiana Realty Partners - The cabinet was never mounted properly and ripped itself out of the wall, hanging only by the wiring for the range hood. - Property Management Near Me - Indianapolis, Indiana

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First off I do not live in a property that is managed by this company. However I was very interested in one. I came across a house with a for rent sign being put in the yard. My first thought was finally I will be at the front of the line to see a house! I called that day and was told that the property wasn't ready to be shown yet. Ok. No problem. I left my name and number and asked to be called as soon as the property was available. A week later no call. I called back. My husband called. We were told it still wasn't ready. Now it's three weeks after the initial inquiry. I called and was told that the property was not available for rent and was in a hold status(even though the rental sign was never taken down or moved). I asked (again) to be notified if that changed. Yesterday I drove by the house. For rent sign still in front of it. I called and asked about the status of the house and am told that it has already been rented. This company is unprofessional and disorganized. Every person that I have been on the phone with has been incompetent and rude. The only person that was helpful was Abby and she was he one that told me it's already gone! So to finish up, Abby, thank you for your professionalism and IPR, clean up your act, it really only takes five minutes to call someone back and let them know what's going on. read more

If you still want to rent from these people in spite of all of these negative reviews, make sure that you respond instantly to every communication and request they make after you file your application, and don't assume that they aren't processing another application against the property just because they express no urgency in the requests. I wasted two 100 mile round trips and hours of my life reviewing properties with their rep -- who did not know anything about the properties including how much the rent was and who on the second appointment showed up 45 minutes late. I have perfect credit, perfect rental history, own rental property myself, and offered to pay the deposit and up to six months rent in advance the day I filed my application in order to secure the place, because every other property they showed me had no air conditioning (in spite of them telling me over the phone that two others did), no window treatments (literally sheets tacked over windows), had cracks in the walls, stains on the carpets, and smelled strongly of dog. One property even had had a major sewer backup that had not been cleaned up on the second floor and actual holes in the walls at the foundation line where daylight clearly showed through. They told me that none of those precautions to secure the property would be necessary and that they were sure I would be approved. They also made a point of letting me know at that time that there was no one else interested. They did not tell me that while they were requesting more information on my application and asking me to submit a second application fee for someone who wasn't even going to live there that they were also processing another application on the same property, One and a half business hours after I complied with all of their requests and paid the second fee they informed me that they had rented the property to someone else. read more

I truly wish I could give this business what they deserve -- 0 stars! Where do I start? The house I moved into has mice, the garbage disposal has been broken for over 6 months, and the person in charge of maintenance @ IRP is unable to schedule a service call if their life depended on it. If you want to sign a contract and get suckered into a year of living in a house which probably has MANY problems that were hidden or never explained in the lease, and you enjoy a complete lack of customer service, IRP is the leasing partner for you! However, if you are like me, and want a pleasant living experience, I recommend to stay FAR AWAY from IRP!!! Don't even think about it! MOVE ON!!! KEEP LOOKING!!! read more

Our water heater has stopped working. After leaving numerous text messages on their emergency maintenance line, like they tell you to, 24 hours later I got a response...by email that the issue had been assigned to Home Depot for completion. I had no call back, I had no text back, nothing for 24 hours. No hot water is considered an emergency situation by the State of Indiana, along with electrical, heating, air, and plumbing. Kendra, the owner, has no sense of urgency or customer empathy. Never said I'm sorry, never tried to come up with another solution. Once the issue is assigned, she is done with it and there is no follow up. I was told that Home Depot would be contacting me from here...I asked when, and she said "I don't know". As the contact person on this project, that's unacceptable...you should know everything about it. So now, her "guess" was it will be Tuesday or Wednesday. I have to take time off work for this installation, and can't plan it because I don't know when. Not to mention that I won't be able to take a hot shower for 4 days, if a shower at all. Whenever we do need maintenance, they take days to get anything done, usually they bring the wrong items to use and have to come back or reschedule. Then they also want to come in SAME day where by law they need to give 24 hours notice, unless there is immediate threat to life, or building. But, don't be late with your rent, or they charge you immediately, and tell you there is nothing they can do about it. After all, its just business...they don't have to live in our house...its not important to them. read more

After a year of living at a premesis managed by this company, I can't recommend them to anyone. We had several unpleasant occurances while in this property. I have given them two stars because, while most of our troubles were eventually remedied- it often took a ridiculous amount of persuasion. But I will tell you this- if you are currently in a property of theirs and you are being hassled, I encourage you to make yourself familar with Indiana State Landlord-Tenant law. A gentleman in a previous review noted that he had to buy space heaters for his house- this is not something a landlord can "force" you to do. Heat and water is a necessity and you cannot be made to live in a rental unit that does not have these things. That is their responsibility. Don't let yourself be taken advantage of. read more

Since day one of living at 2321 North College, I had nothing but issues. Prior to my move, my friend did TWO visits to the location. Also in this time she took pictures and allowed me to speak directly with your representative as I was living in New Jersey and would be unable to visit before the move. Immediately I could tell the apartment was filthy. The walls,carpet(which should have just been ripped up),baseboards,etc. You name it, it was disgusting. BEFORE sending my deposit I sent several emails to Brittany confirming the place would be cleaned and repairs would be fixed. I was told yes that the items were fixed AND cleaned, several times. So I took her word and sent in my deposit. Once I got out here, Kendra, you were the one who signed the lease with me. The look on your face when you asked if I had actually SEEN the property prior, I knew right then that nothing was done. Knowing full well I had no other option I took the keys and went over to the apartment. What I walked into was the most deplorable, filthy apartment I had ever seen. How can you honestly sell this as your product? You are putting your name on this and you are okay with selling something like this? I regretted signing my lease that very moment. The odor coming from the kitchen alone was enough to make me run. The front door would barely open passed a 45 degrees angle. I called right away to alert my concerns as my movers were showing up shortly after and didn't want any damage to the front door. Being met with sarcasm clearly indicated your company's legit concern for damage as well. I was TOLD to wait until my move in walk through, to list out all of my concerns and issues. When your representative came in her surprise was the same as mine as NOTHING had been done. When your employees don't even want to touch the banisters because they were filthy, you know there is a problem. I will just post a small portion of the cleanliness issues I incurred. Neither the apartment itself nor the carpets were cleaned or have been cleaned in God knows how long. The walls had brown fingerprint like smudges on SEVERAL walls, the baseboards had layers upon layers of grime, the kitchen had grease splatters all over the fridge,food splatters on the walls,food STILL in the fridge,the sink caked with who knows what, the cabinets beneath the sink is completely rusted and eroded, the bathroom floor was so filthy and sticky I did not feel comfortable walking barefoot in my own home, the areas surrounding the toilet and sink were filled with dirt, hair, beads(from the previous tenant), the bath tub had not been cleaned ever I'm going to say its safe to assume. Walking barefoot caused you to risk having BLACK feet on supposedly clean carpets, now how does that make sense? When I approached Ruth regarding the carpet cleaning, she was reluctant to give any information and could not completely verify when in fact the carpets were cleaned. Shall we talk about the mice Issue? About 3 weeks in, I started finding mice droppings everywhere. They were coming in from the MASSIVE hole just behind the toilet. Let me guess I would have been responsible to fix this as well? I debated for a couple weeks as to what to do. Do I stay in this disgusting apartment or do I forfeit my deposit and move, yet again. The same friend of mine that did the initial visit was willing to ATTEMPT to rent a house from Indiana Realty Partners and the issues she was met with were beyond ridiculous. She had to practically beg for Abi to take her deposit and even then she was met with complete discourse and rudeness. I convinced her to do a stop payment on the check and look elsewhere. Since Indiana Realty Partners did not want to return my phone calls for my last and final issue regarding the mice, I decided it would be best for me to just move on. Upon moving out, the electricity still was not fixed, the stove was turned on by a gentleman who reeked of alcohol, the front door knob had fallen off completely(it is still in the doorway if you want to reuse it since everything is based around monetary issues.),the apartment STILL is not clean enough. I did the cleaning myself as the two people I tried to hire to come out and clean it said it would be about $200-250. The carpets are still filthy and will remain that way as I doubt anything will be done. I moved in on July 15th and had slept there 5 times. Five. It would have been less if I didn't have to work from home those days. I basically paid Indiana Realty Partners to be a storage facility for nearly two months. I probably would have been safer and cleaner had I stayed in an actual storage facility. I do not think Indiana Realty Partners deserves the $1400 dollars they've acquired from me over the last two months. I do not think this apartment should be rented to any one else, either. I do believe the owner of this property needs to be made aware and I plan to do my best to find the owner and alert them. read more

If you like getting the run around, look no further. The way this company operates is everyone holds everyone else accountable instead of themselves when nothing gets taken care of. I started my lease in October '11 and have been trying to get simple repairs such as door handles replaced ever since I moved in. It's now May '12 and still nothing has been taken care of. Carla, the worker in charge of scheduling maintenance with contractors and communicating with the owners of the homes, sends e-mails back to me with nothing but the run around, and calls me with excuses, when all she needs to admit is she cannot handle her job. Avoid this business at all costs!! Not only will I never lease another property from this company, but this company has me in the position to never consider leasing another home AT ALL! read more

Renters beware. This company has little regard for their tenants and the entire staff needs a lesson in customer service. They do things that are convenient for them and them alone. Their properties are disgusting, and even though they promise to clean and make improvements during the initial walk through, their follow through is non-existent. read more

Please allow me to start by saying that My fiancee Jonathan and I have had the worst luck when it comes to renting from companies here in the Indianapolis area. We've recently moved into one of Indiana Realty Partners units and yet again it seems they're more concerned with receiving their money on time, than they are willing to fix the things that are in need of being fixed. Upon moving to N. College we requested that a screen for the back door be installed to avoid our puppies running out each time the main door is opened. Thus far nothing has been done about the situation, instead Jonathan was told that; If a request for certain items are found to be (basically too expensive) a bit much the office manager will not approve of the request. Jonathan and I since then have been to a few restores to see if we couldn't find a screen door of our own to have installed. I know this is sad, but something has to be done about this situation. Since Thursday August 15th, we've been contacting Indiana Realty Partners pertaining our stove, and still to this day NO ONE has bothered to contact us or come by to handle the situation. Jonathan and I both have spoken to Ruth about this matter and she says: someone will be there if not today tomorrow. This has been the same story she's given us each time we've called for almost two whole weeks now. So we contacted Citizen's Gas Company to see if one of their tech's could help us. Angie a customer care rep. with Citizen's couldn't believe that I was having to call them seeing as how we're renting from a company who has their own maintenance team. She informed us that someone from Citizen's could come out to help us but that there would be a fee! Personally I will not pay a fee for something that should've already been working as promised when we moved in here on August 1st. We've placed numerous calls to Indiana Realty Partners about these issues; and only a few (A FEW) have been returned to us in a timely manner. We also noticed that once signing the lease with Abby we had "Questions" about a washer, dryer and a/c window unit of which again were just questions. However without ANY confirmation charges for these items were applied to our bill now adding a late fee. I (Gina) contacted Indiana Realty Partners every day until finally the matter was resolved, which then brought us to our correct balance. I will say this: Jonathan and I are very good tenants and in no way are we trying to cause any discomfort or issues for Indiana Realty Partners. However yes we're both a little peeved and dissatisfied with the way things are being handled on Indiana Realty Partners part of things. Because it seems that every rental company that we've invested our trust into has failed us and ONLY care about receiving their money on time. I truly feel that any tenant who pays their rent on time and is willing to meet all of the companies guidelines shouldn't be mistreated or abused, but appreciated by the rental property holding up their end of the deal. We have several friends who are looking for a place in the Indianapolis area and would certainly have no problem recommending them to Indiana Realty Partners, but we'd advise them make sure EVERYTHING is in working order before getting the keys and allowing the person showing the place to walk away. Because after that you're basically on your own! In closing...yes Jonathan and I have a laundry list of things that need to be fixed, as it seems either the last tenants who lived here were reckless with the place or Indiana Realty Partners just never cared enough to fix anything before or after they moved out. Again we're not pissed, we're just extremely tired and disappointed with the situation. God Bless! Update 9/2/2013 - IRP has completely shut down on us, they've closed out our maintenance request, continues to charge us late fees for an issue that was cleared with Abby during the time of our lease signing and have stopped answering or returning our calls. It's 10:56am on 9/2/13 and NO ONE is present to take or return our calls! This is ridiculous and there should be a law again places and people like this who abuse their job positions! Because we're being treated like problem tenants right off the back. When clearly all we want is for IRP to honor and live up to their end of the deal! read more

Like the last review I have had the same problems with this rental company. I went in and signed my lease with the company. At the time I signed the lease my first months rent was prorated. and I wrote my checks for rent and 2 separate deposits. I as given my keys and proceeded to move in the same day. upon arriving at my apartment I was unable to get in using the keys given to me. I did not get into my apartment until the next afternoon. This was a minor inconvenience and I was willing to let it go as a simple mistake. then I received a call from the rental company stating that they miscalculated the prorated rent and I owed for another day. if I did not pay this immediately there would be a late fee added to my account. First of all I didn't even get in the apartment for the first day that I paid for, and then they want to charge and threaten a late fee for another day? Second they call and want to know why I Haven't paid my second deposit. again the threats of late fees. I wrote the Check when I signed the lease. Moving on, my heat wasn't working correctly, it should be a simple call. Nope, this was not so simple.....repeated calls and complaints.... this started the first week of December, last week a new heating system was installed. I have been heating my apartment with space heaters(which I had to purchase) almost from the beginning of my lease. my electric bill is sky high and so was my gas bill from a defective heater! very happy to have a new heating system, now if its windy I have to restart my system when the pilot gets blown out. Last night I was up most of the night and made 5 trips to the attic to restart my furnace. I feel that calling my rental company is useless and a futile attempt to communicate with yet again another person who has no idea what is going on. This company may take care of their clients, but, they do not take care of their customers! I can only assume that they figure I am locked into a lease. If you rent from this company beware! read more