I recommend you find a more reliable place to take care of you. I have been here 3 times for 3 refills in a row, they charge me $180 per visit for the sole reason of confirming my refills. After I spend the time and money to confirm, my refills end up being multiple days late and I go through withdrawals. The whole reason I came here to begin with was to avoid withdrawals, and instead they are actively contributing towards it. I ended up canceling my appointments because I dont like how I'm treated and in retaliation they canceled all of my current medications. So now Im going to go through the week of Christmas in withdrawals instead of spending quality time with my family. Thanks Indiana Polyclinic! Avoid at all costs. read more

This seems to be a money making scheme at best. I've been going here a year and shame on me. It's because I'm desperate for pain relief and they just keep throwing the worst garbage into me they can find and turning my brain into mush. I literally say I need OFF all these drugs and without even saying a word they'll prescribes 2 more to IMPROVE MY BAD ATTITUDE" are you kidding me? They'll offer up injections and drops but if you're looking to be pain free and comfortable? Forget it. The Indiana Polyclinic is not for you.? read more

Spent more time waiting on the nurse and front staff and was charged for a $350 visit. Never saw the Doctor. Instead of there office to see if I was covered with my insurance, they told me to do it! They need a consultant to come in and find out what is not connecting between staff members. read more

My initial impression of this place was not good. The lack of communication between the staff is pathetic, and the overall atmosphere and staff's lack of communication is depressing. I'm not saying all doctor's offices should be places of joy and happiness, but I never saw one employee greet you with a smile. On my third visit, I confronted the medical director (Dr. Dmitry Arbuck) about the inconsistencies in communications and what I was told by other staff in my two previous visits. He immediately became irritated and defensive, jumped up, and said, "This place is not for you" and asked me to leave. I'll be honest, I have never witnessed a doctor act like this in my life. He acted like a petulant child - if you don't like me I'll take my ball and go home! - As a patient, I have rights, and I'm allowed to ask questions and question the doctor's procedures and rationale. Sometimes, I think these doctors have such a god complex that they forget patients are paying for their services and have rights to how they're being treated, not only medically, but personally. Since I accused Dr. Arbuck of being petulant, I'm going to be a little petulant myself. Dr. Arbuck is a close talker. He invades your personal space when he's talking and unfortunately, he suffers from severe halitosis! It's the worst dragon's breath I have ever smelled in my life! It literally causes an autonomic response to your gag reflex that it's almost impossible to hide. I wholeheartedly agree with others' comments on this site about Dr. Arbuck. He's arrogant and carries himself with an air of superiority, which is sad because I think this place has the potential to offer excellent care, but not as long as Dr. Arbuck is the director of the program. read more

Staff is helpful ... until they're not. I cancelled an appointment for family emergency with 23:42 minutes notice and was charged $65. No one told me. Just called now and was 30 minutes late & hit with another $65 charge. They won't see a $ of that amount and I won't be back. Unbelievable. Ps - They have no online portal so if you need anything (ie prescription refills) they charge you. read more

Office experience with these crazy fees is something no one should have to deal with. Not just a $10, $20 or $25 fee no they charge a whopping $65 every chance they can. Talk about a money grab! I will never ever go to this office again! They have the strangest policies I have ever gone to. They want you to come to appointment 15 min before the appointment and if you are late $65 charge! If you are sick.. even if you were in the emergency room or had a procedure and you don't give a 24 hour notice $65 charge! What kind of office is this! In all my years of going to medical office appointments this is the first time I have been met with these kinds of charges! They waived the first one since they said I was a new patient and I didn't know. I was appreciative but annoyed at the policy. I should have just stopped going then. I had another appointment and couldn't go because I was ill, had emergency room visit and a procedure done the Friday before and they did not care. Said we already waived one and we cannot waive another for any kind of reason. I told her it was Monday I called on Monday how can I give 24 hours. Here is the kicker... you should have called and left a message over the weekend and you would have had 24hours! What kind of joke is this! You are sick and hoping to get better to be able to go to the Monday appointment but you get up and your still not feeling well. They don't care! The level of rudeness and unprofessionalism from the telephone staff is ridiculous. Just be aware if you go to this office! They care about $$$ and will nickel and dime you! I cancelled all future appointments and will never go here again! If you don't care about your patients who are ill and can't come and you are a pain clinic.... You don't need my business and I will find another office who actually cares about the patients vs chasing money from your sick patients with no regard as to why! Shameful!!! read more

What an absolutely terrible place and experience. At least reading the other reviews here has left me less gaslit over the experience. Staff are rude and unhelpful, having to be transferred to the office manager to get information. If you get an answer to a question it will be directly contradicted by another member of staff. Julie was nice enough and seemed to care and listen but other than that the clinical staff were unhelpful. If you attempt to ask questions, advocate for yourself, or want any information about differential diagnoses then get ready to look elsewhere. Dr. Paquette was condescending at every interaction. When asking about what might cause the migraines I am expecting I was told the reason doesn't matter. I expressed multiple times I didn't understand my treatment plan/direction and he then quoted the ICD 10 code for headaches to me while walking out of the door. They sent a letter terminating care with me after I made complaints about the lack of direction, rude staff (who will actively attack and blame you for any concerns), and lack of communication. read more

I recently posted a negative review...at the end of the day it was a misunderstanding between me and the clinic. I have completed a program for depression and PTSD. It has been years since I have felt this good! I can't say enough about the staff and the doctors there. It has certainly changed my life for the better. I highly recommend this facility!! read more

The polyclinic has been wonderful! I am very thankful to every single person! All of my Drs! Dr Paquette Dr Prokai Dr Arbuck! All of the nurses Even the front Desk Support! Brittany is the best Everyone knows about what's going on with me. I can't say enough about how much the caring people have helped me with my pain. It takes so many aspects Every bit adds up I wish everyone could experience the Polyclinic!! Find the Relief I had been searching for forever read more

In October I became a patient of Indiana Polyclinic after seeking PT and many other evaluations and treatments. All did the best they could, but the Indiana Polyclinic offered a full body review and treatment plan. When coming to the Clinic I could not sit more than 45 minutes with pain in my back and shooting down my legs. My daily activities were 50% less than normal. I was miserable. The Indiana Polyclinic listened, advised of treatment options and provided me the support and care I needed. I have been released from Occupational Therapy - a huge milestone for me! I will always have some level of pain, but it is now manageable! No pain meds prescribed, only total body care that has me smiling from ear to ear today. Without a doubt - 5 star rating! read more

staff Is friendly for the most part. I had two appointment the same morning and arrived on time hurrying from covid shot downtown to their north side office. I noticed on my statement that I had a $65 late fee for not being there 15 minutes early for my appointments! I was an existing patient why do I need to be 15 minutes early? You usually don't even get charged more than $25 for missing an appointment at most offices! plus they changed my meds that were working and after $1000 worth of fees I'm worse off than when I started. read more

From my initial visit, Dr. Arbuck understood how to treat me when 18 months of searching for answers and visiting countless doctors including the Cleveland Clinic proved fruitless. He gave me the strength to hope again. Four months later, I have my life back. It's nothing short of a miracle. I'll forever be indebted to Dr. Arbuck and the Polyclinic. read more

My mother is a patient at the Indiana polyclinic. I've been reading these reviews and can relate to every one of the negative ones. In fact, I don't see very many positive ones. They were so terribly rude to my dear sweet 88-year-old mother and especially myself as her 24-hour a day 7 day a week caregiver. I am her advocate. I see her every minute. They have been giving her pain medication for almost a year and we've been allowing them to do injections to deaden nerves but this doesn't really work very well and they have to put my mother under anesthesia to perform this. But we trusted them and they were working with us and they were helping my mother. THEN ALL OF A SUDDEN! The entire office seems to have changed! They are losing staff! After my visit with the head doctor here I know why! ANYTIME A DOCTOR TELLS YOU THAT AFTER 3 WEEKS OF MEDICATION FOR PAIN THAT THIS MEDICATION NOW CAUSES PAIN? LEAVE!!! RUN FORREST! RUN!!! My sweet little mother was in a terrible accident in 1968 where a gas tanker hit her from behind at full speed and sent her flying into a car lot where she landed on two cars. All doctors had for treatment was traction and drugs. So that's what my mother was forced to do. I was 8 years old at the time and I thought my mother was dead. I hadn't seen her in so long and her mother was at the house taking care of us. Regardless of age and regardless of medicine, any medicine that is used as directed and for its intended purpose will not create an addiction. I am a medical instructor and I worked in pain clinics and I've worked in many other specialties and I've seen how other pain doctors conduct themselves with their patients. The head banana slipped on his own peel as far as I'm concerned. I told him I guess that's why I still have high blood pressure bc I'm still taking high blood pressure medicine! He said I don't listen & my strong personality is making problems for his office I cancelled an appt last week because my mother was in the hospital, I had no idea when she would get out but (they wanted that money?) and they were pissed when I cancelled the appointment for the rhizotomy. He said YOU could have made it all better today but YOU canceled the appointment YESTERDAY and I said no, I cancelled the appointment last Wednesday, I didn't know she was getting out of the hospital on Friday. They are so willing to put my 88-year-old mother under anesthesia and risk her not waking up than they are willing to risk their own doctor signatures to continue treating her the way that they have successfully treated her.... The staff is helpful as they can be while working under such conditions. After last week's debacle the head banana doctor thought he would cut me out of the picture, called my other sister (a nurse), asked for a meeting without me and could she bring my mother? Knowing I am with my mother all the time and asking my sister to drive all the way to get my mother to go to their office so they can talk terrible about me and tell me that I want my mother to be a drug addict? My older sister knows better and she cancelled the appointment and they had the nerve to ask if she wanted to reschedule to which she replied not in the near future. If you let them use their alternative methods of pain relief and they don't work, and you tell them this, you're an addict, wait, NO, this is not sustainable and you make problems for our office. No, the top bananas in this place are the problem. They want to think everybody's an addict, they are rulers and they know best when I do not think any of them have ever had to experience consistent almost unlivable pain. If you tell me pain medicine causes pain after 3 weeks? I'm going to need a proof source on that sir. I used to sell medical and had to provide proof sources for certain types of information. I'm preeeeetty sure there are no proof sources. Abused=addiction. As prescribed=TREATMENT When doctors care more about their signatures than they do about their patients? Retire, write another book, get some CEUs or a compassion by-pass instead of calling pts addicts and attacking caregivers who don't agree with you. I urge you to ask your other doctors and caregivers for methods of pain control in clinics that are managed better and with physicians who are more compassionate and understanding and don't recite misinformation. Anyone who is reading this review I wish you well on your search for pain/medicine mgmt. Late fee.....Signs are good. I worked at hospitals, w/ signs that said please be on time we would hate to charge you $25! She said what good would signs do? I said signs on public restrooms keep us from going into the wrong one so that is success right there! From then on? I was an enemy of the clinic. Legally, I'm not quite sure you can charge for services not rendered. I taught Law & Ethics. Good luck to you all in your search for pain relief & med assistance. read more

Over a year ago I was fully admitted into the poly clinic. After months of of seeing several doctors (per visit) and an absorbent amount of money in co pays one doctor told me that my CRPS was to difficult to treat and I would need to find a new pain clinic. All the doctors I saw were not there to help others, they were there for the money. Other than the surgeon and psychiatrist (who is no longer there) were there to treat and help patients. The doctors assistant I saw was very rude while I was working on getting my pain medication lower in order to be treated with another. I reduced other meds in order to receive better care. All of which was for nothing. I am still in an absurd amount of pain and it has affected my life in significant ways. It is so frustrating and difficult to find proper care. This pain clinic is only interested in money and not in helping the patient. At least in my experience, in my humble opinion, all the doctors other than two had no empathy for the patient. Use with caution or look elsewhere. Highly recommend another option. read more

This place is an absolute joke!!!! Do not waist your time or money going to get relief! They tell you that you are an addict if you have ever been prescribed pain medicine!!! They ask how bad your withdrawals are and then want to set you up for injections after you tell them they don't work and you are paying cash. I'm not addicted to anything nor have I ever been. The dr told me pain medicine does not work and charged me $1500 and then wanted to schedule another appointment read more

Dr. Boggus is a very thorough, caring doctor that actually listens to your concerns. Her clinical and office staff are amazing as well. I highly recommend the Indiana Polyclinic. read more

If I could give them a ZERO that would be my option. My mother was a first-time patient and was treated horribly. She saw Dr. Dmitry M. Arbuck, MD and because she refused to take the meds he suggested, he told her outright she was "hooked" and she said no I am not, I'm not familiar with that medicine. He's going to say "yes you are" and walked out of the exam room. First of all, she's an elderly patient accustomed to taking certain meds and would be switching without knowing the side effects, etc. that the med could potentially cause. My mother said actually the entire staff was unfriendly. I felt bad for her because her feelings were hurt. She only went to Indiana Polyclinic because she switched insurance and her current provider whom she had been seeing for decades does not accept the new insurance. Indiana Polyclinic called today to see if she would be returning and her response was NEVER!!! read more

I am so grateful to have been referred to Indiana Polyclinic. From the beginning, everyone that I have seen, has been concerned, kind and professional. They take a whole body and mind approach to making your life better! They have multiple services under one roof and coordinate your care together. There is structure and accountability and guidelines they follow, but if you follow them you will have a great experience! My pain has greatly been reduced. I have much more energy and am free from disabling depression. They don't just give you a pill and send you on your way. They try multiple ways to get you out of pain and persist until your pain is livable. Keep an open mind to try new things. I have been treated for fibromyalgia, arthritis, sciatica, bursitis, neuropathy, foot pain, depression, sleep apnea and anxiety. I have had cortisone injections, nerve blocks, epidurals, physical therapy, occupational therapy, medications, vitamins and psychotherapy. This is a place where they truly care about your lives and your pain. This could be the answer for you, it was for me. read more

If you have uncontrollable pain and you have given up hope; this is a place that will take the time needed to find the best solution. I am the type of person that can always put on a happy face (even when planning on killing myself in a car accident) I am grateful to Karen Cleary for really paying attention(even though I wasn't at the time).... Saved my life It is important that you have someone talented to do the injections.. otherwise it is a waste (I was fortunate most of the time with Jackie and Brian). I had Spinal injections, Rizotemies, Occupational & Physical Therapy, etc. The Psychotherapist (Dr Gleckman) is absolutely the BEST - If you can get in for an appointment and not seeing an intern. Dr Arbuck is thorough but I was only able to see him 4 times in 12 years of treatment (even though billed for appnt each month when going in for medication review) The weekly support meetings are wonderful and if you live close enough extremely beneficial. It is true that if you do not take all the medication as prescribed they will scold you - but that is because they are interested in your well being. The Suboxone medication is brutal to end especially after 12 years - but I chose to take myself off of all the drugs I was on - 6+ different perscriptions - and the appointments that were with interns, etc... because of this and problems getting my medical records (Accuracy) we parted ways read more

GO ANYWHERE ELSE!, The first time in my life I have ever been treated so disrespectfully. They have charged my insurance almost 12,000.00 (yup, 12 grand) in 3 months. You must sign in for your appts. 15 minutes early or you are charged 65.00 late fee. Phone calls are subject to 10.00 fee also. WHO DOES THAT?? You must see ALL of the different kinds of specialists here or you are thrown out of "program." Each time you see multiple Drs. Of which they billed my insurance 180.00 for each dr. Even if it was 20 minutes and that fee stays the same each time. So since my co-pay was 10.00 for a visit, I would be charged 40.00 each time since I saw 4 at a time. They had me on 6 perscriptions, each pain medicine was something no pharmacies carried so I would go days without anything for chronic pain and ruptured disc. They also give you meds that take time to build up. If you ask for something different they treat you as if you are there for medication .... I had a bad reaction to one, then I was on the 5th one to try for pain as they refused any of the traditional meds. They do use a lot of them off label. No matter what you have tried before, they still make you go through injections and try to get you in for vitamin and mineral infusions. (Anyone I asked about the infusions said they never worked) This place needs shut down!! Go anywhere else but here. Anytime you see a medication dr. You will roll the dice to see if you get a drug test. If you get doubles you are tested. They want to make sure that you are taking the meds they give you plus not taking anything illegal. I was on the same dose of Vicodin for almost 20 years. Only took it if necessary and never had to have the amount or dosage increased. They want to put you on medication they give addicts. I never had a bad reaction until they put me on some of the "different" medications they use here. Be prepared to spend a lot of money for perscriptions and visits and tests knowing you may walk out feeling Worse than when you walked in! read more

This place is a complete joke!! I've been waisting my time and money here for over a year with little to no improvement. This is the most stressful doctors office I've ever been to and they have zero care for their patients. This place is designed to take as much from you and your insurance company as possible!! Be prepared to waste half your day here a couple times a month. They will bounce you from doctor to doctor and collect a copay for each one of them. They will give you prescriptions you've never heard of that are astronomical in price. When your google them you'll find out they are fairly new to market...can anyone say "doctors getting a kickback from big pharmaceutical"?? Oh and heaven forbid you are late, hit traffic, or have to reschedule...you'll be slapped with a hearty $65 fee each time then you'll be told you can't schedule another appointment until your entire balance is paid in full. Oh and about schedule times - you're late if you're on time and your on time if you're 15 min early. I hit traffic on my 35 min drive today and got there when my appointment started - then I stood in line for another 10 min while the receptionist had a personal conversation with someone else about Australia....then I was told my appointment was cancelled because I was late . You guys suck so badly!! Today I snapped - gave them a few choice words at the receptionist desk while they sat there stunned that a guy who's being seen for chronic pain and anxiety is having an anxiety attack right in front of them!! Amazing!!! They then send some guy from behind a door opposite the doctors office to sit me down like I've just been called to the principles room...he proceeded to sit there shaking like a leaf and threatening to remove me as a patient...what's the matter big guy?? Why are you shaking?? Here let me help you out - I'll remove myself as a patient and you all can go to hell. read more

I have been to 2 appointments. First one I spoke with one doctor and then Sent over to the neurologist. I was given pain blocker injections in my head. The injections hurt so bad I called and let them know and was told to ride it out and not take anything. Went back again and given the same injections was told if I felt bad to go to the ER. I went to the ER and was given an IV. I called the Polyclinic and told them I went to ER and they seemed to not care. Ive never been on pain meds and was not given any. I was also told my chronic migraines were caused by Tylenol and caffeine. I drink maybe a cup of coffee every other day and I do not take Tylenol everyday. I do not recommend this facility. They have billed my insurance close to $5,000 for 2 visits. read more

Great staff except NP for Dr is extremely rude. Speaks down to you as a person and a patient. I asked to see Dr who I've seen for years & have a great patient Dr relationship with. She walked out of the room saying nothing to me. Never been treated so unproffesional and rude in my life. She is definatley a issue for this practice other than that it's a professional clinic. I will be leaving this facility do to her ugliness & attitude as a person. read more

I'm not sure if there are new people in the office, or policies have changed. In the last three months I've tried to make appointments - the first time I was told since I'd missed an appointment I would have to pay before I could an appointment - the absolutely first time that this has ever happened, usually I can work out a payment plan and get an appointment. I paid the charge, made the appointment - the day before the appointment bad weather was moving in and there were travel warnings so I called to cancel - was told I would still have to pay because I only called 21 hours in advance instead of 24 hours. The day of the appointment with travel warnings still in place, I called and told them that - was still billed. This makes me very sad because I love the treatment I get from Dr. Boggus - she is fantastic and from Dr. Arbucke and his assistants. I've been really fighting my depression and did not want to get to the point where I needed more IV treatments - I'm not sure that won't happen. I have an appointment on Monday, we will see. I wrote a really good review and I stand by that review where the doctors are concerned, the office policies especially given the demographic they treat and the fact that many of their patients travel from other cities/counties need to be addressed. read more

I have had leg pain for over 25 years and neuropathy feet pain for at least 10 years. Since January, my leg pain is gone and my feet have greatly improved and definitely much better than when I started. Every doctor I have meet are very personable and knowledgeable and all have been great to me. read more

This group is extremely great at getting to the heart of the issue. Although it is daunting they really do focus on getting you off the oxi and really look for continued chances to make it better. Although you may not see eye to eye on every issue they, as a group, work to make you as healthy and comfortable as possible. Everything is for your benefit but it is also ok to question what is going on but they will be straight with you and you have to be straight with them. read more

Indiana Polyclinic works on pain and psych issues together. My husband has received excellent care for both his chronic back pain and his chronic major depression. When other providers had given up, the doctors and therapists at Indiana Polyclinic have given him hope. We have seen Dr. Arbuck, Dr. Boggas, and Dr. Gleckman, plus physical therapists and psych interns for over a year. They have worked with us to find good psych individual and group therapy closer to home, but it is well worth driving two hours each way for the back treatments and medication management for my husband's psych and pain meds. read more

I have been a patient at the Indiana Polyclinic for several years now for chronic pain, depression and anxiety, and have nothing bad to say about the Clinic nor any of the doctors that I have seen. Never have I seen a clinic whereby I can see a Psychiatrist or Psychologist, M.D., and Neurologist all in one visit. All of the practitioners make me feel like they genuinely care about me and have helped me get off of the addictive painkillers that kept me from functioning normally. They offer advice and alternative prescriptions that have helped me through some bad times both physically and mentally. None of the Doctors at the Polyclinic has ever treated me disrespectfully and I highly recommend the Indiana Polyclinic to anyone seeking relief from chronic pain, depression or anxiety. read more

My first visit at 9:30 had to be there at 9:10. I drove all the way out there and was told the Dr was ill and needed to reschedule. They did try to call me as I was driving at 9:05 to tell me he wasn't in, mind you if you are not there 20 minutes early they charge you $65.00 I had a migraine and couldn't drive one time and was charged an office visit and was on time but not 20 minutes early once and charged $65. I saw 3 different Dr to assess my needs. I was billed for all three which didn't come as a surprise since they were all different specialties and would have paid 3 separate times to other doctors for the same However they did not come up with a plan of action or medications until the next planned schedule of visits. I was given a pharmacology genetic test so they could see which drugs would work for my DNA. I was given drugs off label for pain and depression. The scripts they wanted to give me were recently onto the market and extremely expensive. I am on Medicare disability and do not have a drug plan because what was offered was more expensive than what I was paying without it. When I told the Nurse practitioner that these were way too expensive she was a bit snippy saying these are what is going to help you and you really need to get a drug plan. She did revise the scripts for me for cheaper medicine. I was on them 2 months with no improvement. She changed them again trying to find a cheaper alternative and did give me some samples for the expensive ones. Had a reaction to one ( confused as to why the DNA testing would not have caught that since that was what it was for) also confused as to why prescribed antidepressants when psychologist stated my condition does not get better with medication and why no medicines have ever helped my depression but I assumed these were also an off label use to control the pain. I ended up having to have 4 surgeries and worked in between each surgery with them. I was given propofol, lidocaine and magnesium IV therapy for pain neither worked. Was suggested another IV infusion that was way too expensive and couldn't afford. I had back injection that did help and was going to get rib injections and another back injection after my last surgery. I had a TIA in their office during a visit and had to be taken by ambulance. He ordered an MRI of brain which I was waiting to do because I just had shoulder surgery and would be difficult. They discussed payment arrangements after my appointment and asked to make a payment plan for my balance. I told them at that time to cancel my upcoming appointments because I couldn't afford to pay my balance down and pay for each visit which was Psychologist 1 a week, occupational therapist 2-3 times a month, Dr Paquette and Nurse practitioner once a month plus injections and IV therapy. I had a complication from last surgery and was ill with Bronchitis and pneumonia for 11 weeks. They called to schedule my appointments while I was recovering and reiterated again I had to pay my balance off first then I would reschedule and get back on track with my treatments. I went to an outside physical therapist and she noticed I had a positive Hoffmans test. Normally she would have sent me directly to the ER but since I had a stroke in 2013 it could be residual from that to call my dr and ask if this was new. I Called on a Thursday and they returned my call on Monday only after my Therapist called them. I was told I was no longer a patient there. I asked what do you mean I'm not a patient? She said hold on in a very abrupt and nasty tone and a gentleman came on the phone and said because you did not schedule your appointments you are no longer a patient here and your account is locked and we can't access your chart any longer to be able to tell you anything. I told him I had talked with someone about this and told them my situation that I would reschedule after my balance was paid. He said we tried repeatedly and left messages for you to schedule your appointments and also sent a certified letter in January (it is still January) that if you didn't schedule your appointments you would be dropped as a patient. I told him I never received a certified letter and he proceeded to explain to me what a certified letter was. I had Called in to make my monthly payment in early January and no one said anything to me about it. So you are saying I can never come back in for treatment? No we will not see you. If you don't follow our treatment plan they are very strict about this. I said they knew I was having surgery and my situation and I'm confused. He said in very rare cases they might accept you back if your balance is zero and you have no outstanding treatments that needed to be done. ????? I suggest you call JWM neurology and be seen right away by Dr Paquette. Seriously think twice. Dr. Arbuck received $170,000 a year from drug reps. Dr Paquette is amazing and the receptionists and other staff are great but if you can't afford to see everyone on staff bye read more

This doctors office is the worst I've been to. They've messed with our appointments and lied to us. We waited 6 weeks for results that never came. They kicked me out because I was told by DR ARBUCK I would be getting an injection. After being told 3 appointments were the injection one, I finally got in for consultation only to be told that injection is too risky and that they won't perform it. After beginning to voice displeasure over this, the doctor left and grab some unqualified lacky. He began to tell me I was being aggressive and threatening (which I can assure you is a COMPLETE LIE) then when I grabbed for something in my pocket he jumped up saying I lunged at him. Then he kicked me out and told me I'm no longer allowed there. After the doctor lied, after I was treated disrespectfully, I was kicked out for voicing my opinion. They will make it sound like roses when you first go in, but its a nice shell game they play. Don't bother. read more

This is a great place if you have deep pockets or great insurance. I was a patient for 3 years and I was prescribed controlled substances since day 1. The first 18 months or so that I was a patient I had great insurance and we burned it up. When it ran out I went on Medicaid. They do not accept Medicaid, but it covered prescriptions. The doctor I was seeing was cool about it. He allowed me to come in every 90 days to get my prescriptions and any other prescription drugs he thought might help. I did receive calls/letters from the administration side that I wasn't scheduling enough appointments, and failure to follow their treatment program could result in my being discharged from their care. This went on for over a year. At the end of May 2017 I went in for my appointment, but it wasn't in the system, so I had to see this nasty little physician assistant. She was a piece of work. She would lose her mind if you disagreed with her in way, shape, or form. I compare it to little man syndrome. Some guys are so over sensitive about their height that they perceive every comment as an attack on them. I believe this PA is the same way about not being a doctor. If you disagree with her she takes it as a personal affront and becomes angry. She will slam her hand down on the desk, raise her voice, and threaten to "pummel" you if you don't agree with her. She actually kicked me out of the clinic that day. She found out I was on Medicaid, and she decided all on her own that it is illegal for them to charge Medicaid patients, and since they couldn't charge me, they wouldn't treat me. She, of course, was wrong. I went back and saw my regular doctor and everything seemed fine. He kind of joked about me being kicked out. He gave me my 90 day prescriptions of controlled substances, a couple other medications, we talked about future treatment options and that was it. 2 months later I got a certified letter from their COO saying that I had refused to see a physiologist even though the nasty little PA made it very clear that I was REQUIRED to do this while receiving controlled substances. Apparently the nasty little PA had told me to see a phycologist while she was having one of her hissy fits. If she said it at all I don't remember it. I do know that my REAL doctor never said a word about that being a requirement. I truly believe that the nasty little PA started screaming bloody murder because I dared to defy her, and then some bean counter looked at my record and realized I had only spent like $1200 in the last 1.5 years, as opposed to the $50k they billed my insurance the first 1.5 years, and they decided that I wasn't worth the risk of prescribing controlled substances to anymore. I could be wrong about this, but no one at the clinic has been able to explain to me why it took them 3 YEARS to push the phycologist thing. It seems to me that if it is so critically important, then why not have the phycologist give me my prescriptions. It's really simple; I see a shrink, I get my prescriptions. I wonder why no one thought of that. read more

My family doctor referred med because nothing seemed to help. It took about 6 months but I am on a much better path. my work life and home life are much better. read more