First home buyer here! Jay has been absolutely helpful in our journey in home ownership, not just…read morethe securing mortgage part. He was my go to person for all things financial related to home ownership and he knew i could count on his honest advice. He always delivered the honest feedback regardless whether or not we'll end up with his services or not. He also did fair price and rates comparison with other providers and was always available to answer any questions or take those lengthy calls if needed. But not just that, he also offered the best rates in the town which always helps financially. 10/10 from us. I'd highly recommend working with him and his team!

Great job with our initial loan and refinances. Clear, proactive, professional, and helped educate…read moreus along the way.

Simon Cheng just handled another mortgage transaction for us…read moreSimon was tenacious in getting our best terms, fully explaining the terms/conditions, and working this complicated transaction We have known and used Simon for many years and at least five financings Highly recommended

We were looking to buy our first home and decided to work with Jay from First Capital Group…read more Jay was very communicative and quick to respond to all our questions. He was consistently available whenever we reached out. There was no hidden fees or any pressure from Jay. Instead Jay went through our financials in detail and got us the best deal! Closing was hassle free and super quick. We highly recommend Jay to anyone and everyone. Thank you Jay for your  assistance and service!

Working with Alexandra was an excellent experience from start to finish. She was incredibly…read moreknowledgeable about the entire rental process and truly understood all the details involved. Her expertise made a big difference in ensuring everything was handled correctly and efficiently. What stood out most was how smooth and stress-free she made the whole process feel. She was organized, proactive, and always one step ahead, making sure everything was in place and nothing was overlooked. Communication was clear and timely, which gave me a lot of confidence throughout. I'm very grateful for her support and professionalism, and I would highly recommend her to anyone looking for a reliable and skilled realtor.

We're so happy Alexandra was the one who helped us through the process. The application and move-in…read morecouldn't have gone more smoothly. She was incredibly helpful, maintained great communication with us, and guided us every step of the way. Thank you, Alexandra, for helping us get into our new home! Shoutout to Joseph who was always available for us.

I wish I could give her 10 stars!!! I can't say enough good things about PJ. I was being wayyyyy…read moreovercharged for another loan on a new triplex purchase and called PJ. She was able to get me a better rate, within days (the other lender was trying to charge me $10K for a 4.6% rate. PJ got me a 4.25% rate with zero points and some cash back at closing.) She even offered to push her vacation back so we could close on time. This is the 2nd time I worked with PJ she helped me sell my first home, helped my brother purchase his and trust me if she could get him a loan, she can help ANYONE!!! lol If you want someone who is going to get you the best loan, save you money and handle things professionally and quickly. You found her!!! A+++++

Working with PJ was a incredible experience from beginning to end. She guided us throughout the…read morehome buying process and helped us feel confident at all stages. Her negotiation skills were instrumental in closing the deals. Any advice that she gave us was based on her vast experience in buying, selling and financing real estate transactions and proved to be very beneficial to us. PJ is very thorough, she works her butt off, and did her due diligence when it came to the paperworks and contracts. When buying home it is important to have a good team, and PJ played a major role in our purchase experience. PJ led us through the whole process, giving us updates and communicated with us every step of the way. PJ's assistance in our purchase of our house was an excellent experience. She's the best of the best I would highly recommend her.

I got a jumbo home loan through SFFCU. Would highly recommend!…read more My previous lender was botching my house close. Pretty much everything that could go wrong was going wrong - increasing costs, a surprise demand 1 week before close that I rent my current home out with a lease & a paid deposit, and denial of part of my income a few days before close. It felt like it was falling apart - it was messy on the lender's part, and stressful for me. I didn't want to continue - I negotiated an extension with seller, and then switched over to SFFCU. What a night & day difference! The team listened carefully to the situation, was clear up front with all requirements & potential underwriting risks, and we discussed how we could mitigate. What was great was they were able to talk to underwriter and get high level alignment up front to reduce uncertainty. Once I switched over, they swiftly got to work. Early on, they proactively called me and told me when rates were decreasing, and when rates were going to increase and I should lock in. I also had access to 3 different people on the team (Tim, Jazmin, and Tina) who all played a part, and depending on what was needed, I could easily get a hold of any of them with a quick call. Overall it was a smooth close process, and with the best rates I could find on the market.

Couldn't be more pleased with the services, process and professional staff at SFFC. We worked with…read moreAlbert Vong and his team to secure a loan to our new home. Albert worked with us through the pre-approval till closing assisting us along the way with decision making and being highly responsive to meet the demand of the hot market. highly recommended!

if I could give more than five stars, I would in a heartbeat. You would be making a big mistake to…read moreuse anyone other than Brenda for a home loan. Brenda and her team are absolutely amazing. This is the fifth house I've purchased in my life and this was the first time I didn't panic during our loan underwriting. Outside of this experience, closing on time always felt like it was at risk. This time, we had 3 week close and actually closed a few days early. Brenda was extremely proactive, communicative, and responsive. We could not believe the seller went with us despite not come in with the highest offer. We were told through their agent one of the reasons they accepted our offer was because of Brenda's reputation. You can't ask for more than that

This team was super efficient. They walked me though all the details, answered all my new buyer…read morequestions. Everyone was highly responsive as we moved all the paperwork, and closed really fast. (Friends are still commenting how fast I closed on the house). Thank you to everyone at the team that got this done in record time.

Jeanine is quick, responsive, and very detailed throughout the process of our refi. I highly…read morerecommend her to anyone else that is looking to do the same!

First time home buyer and Jeanine took care of us like family. She took calls and responded to…read moretexts at any time of the day. She was able to answer my questions in terms that I would understand. From the start she knew our concerns and worked around it such as hard and soft credit checks. She was amazing to have on our side because once we started putting in offers, she was able to accomodate any timeline our realtor put to have a competitive edge. Besides her website providing notifications and reminders, she personally texted to remind us what documents were pending. She was able to get us a good interest rate and really broke down the differences in how much we put down and how that would affect the interest rates. She even broke down future recasts and how that would lower our montly payments. I'm glad to say she'll be my broker for life or until she retires. Can't wait for her call to say lets refinance when the interest rates lower.

Two years in and Sterling remains as frustrating as it was at the outset. The online banking…read moreinterface doesn't work. It's impossible to get someone on the phone. So you have to go into the bank - it's 2022, who goes into the bank to perform a basic transaction? It's such a timesuck. They're nice enough in the bank, but the whole thing is ridiculous. If the website would just work, and someone would answer the phone when you call (or return messages), it'd be so much easier. I just want to share my journey to getting online access to *my money*. - tried online; said I needed to reset my password, but no link arrived - called the branch; given another phone number; no answer at that number; left a message; no return call - went into a branch; told my online account no longer active, but that I could open a new one online - tried to open a new online account; system says that an account with that email already exists; when I try to get the password, I get an error message - I call the branch again; given another phone number - I call that phone number; the person asks me for a bunch of information, then gives me my login and a temporary password (totally contradicting the information from the guy at the branch yesterday, but ok)

Great for TIC home refinancing. I've gone through this a few times now with Sterling since rates…read morekeep coming down. It can be a little tricky to get things started, getting the latest rates, etc. But one you get assiged to a loan consultant they're great. Local bank service and feel. Had an absolutely fantastic experience working with Tiffany Deng. Ridiculously resonsive and helpful. Also good that Sterling always seems to have the best rates for TICs, including cash-out refinances.

This was one of the most frustrating lending experiences I've had. I applied for a loan and the…read moreprocess dragged on for weeks with very little communication. I constantly had to follow up just to find out what documents were still needed. Specifically the underwriter Roxanne was untruthful and would not answer my calls. Avoid working with dishonest employees like her at all costs. As rates started going up, their responsiveness dropped off significantly--especially once I was locked into a lower rate. After weeks of delays (during which rates increased by about 0.5%), they eventually stopped responding to me altogether. I left multiple voicemails and couldn't get a callback. It wasn't until I called from a different phone number that someone finally answered, only to tell me my loan had been denied--with no prior notice or explanation. When I pushed for details, I found out the issue was due to the loan officer failing to include part of my income in the application. Overall, this process wasted over a month of my time, cost me a better rate, and involved repeated follow-ups with little to no accountability. They promote competitive rates, but in my experience, they did not deliver.

Don't have an external transfer option if you want to maintain your business here, the fact that…read moreyou can't transfer money from one co-op checking account to another within a business day externally is ridiculous in 2026, get better, this institution is a!low as if you were living in the 1990s!!!!

I sell real estate in San Francisco and Dorian is one of the top three lenders to whom I refer…read moreclients. He is especially good with those who are well-qualified but for one reason or another don't fit into the "cookie-cutter" profile sought by Fannie Mae lenders, i.e. self-employed, multiple borrowers, or investor loans. The worst loan professionals will promise you the moon, then fail to deliver after they've secured your business. Dorian's practice is different-- he'll underpromise and overdeliver instead of the other way around. If the loan is possible, he'll get it done. If he can't do the loan, odds are excellent that no one else can either. I have also frequently used Dorian for my personal mortgage needs. He's refinanced several times for me and always gotten me a great rate.

Dorian was great to work with as a first time home buyer. He helped me through the process and…read moresecured a loan fast after my offer was accepted. I would highly recommend working with Dorian and will do so myself for future financing needs.