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    Independence Title Plano

    4.0 (4 reviews)
    Closed Closed
    Updated 1 month ago

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    3 years ago

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    Emily R.

    Thank you, Carlos! We appreciate you.

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    4 years ago

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    Emily R.

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    6 years ago

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    Emily R.

    Thank you! We are so glad they're on our team.

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    5 years ago

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    Emily R.

    Thanks, Jeff, for the positive feedback! We greatly appreciate it.

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    Highland Homes - Bathtub after the first repair attempt

    Highland Homes

    (45 reviews)

    I am a Realtor with Coldwell Banker in Frisco TX. I just closed on a home that I had contracted…read morewith Highland to build. To keep it simple let me just say this. As a Realtor I see everything out there and I bought a Highland. I could get a great deal on any builder but the one theme you will see running through the reviews of Highland is their quality and that they stand behind the product. Great people to work with and the company stands behind there warranty. I had a Client who had bought a new home in the same neighborhood as mine. His warranty was over by a few months and he was out of town so he asked me to meet the Highland people and let them in through the garage. Mike from Highland warranty department met me and took one look at the problem and said no problem we will fix it. It took longer to open the home up than for Mike to say he would fix it. THAT is why you buy a Highland.

    I am incredibly disappointed in Highland Homes and how our family has been treated. We put down a…read more$30,000 deposit in good faith, fully intending to build our home. Life circumstances changed unexpectedly, and we found ourselves needing to reconsider our plans. We aren't walking away because we casually changed our minds... we are a young family dealing with circumstances we never anticipated. Yet Highland Homes is refusing to return any portion of our $30,000. What is so difficult to understand is that the home can still be sold to another buyer. Highland Homes gets to keep our $30,000 AND ultimately sell the home. How is that not effectively double dipping? Thirty thousand dollars is not insignificant to a family. People lose jobs. Families have emergencies. People have to relocate. Life happens. For a company that speaks so proudly about family and "family values," I am deeply saddened by the complete lack of compassion or willingness to work with us. There should be a reasonable solution that doesn't involve a builder keeping $30,000 from a family and then going on to sell the home anyway. It feels predatory. It feels wrong. And frankly, it feels like we're being punished financially for having circumstances change beyond what we anticipated. We tried to handle this privately. We asked for help. We escalated it and hoped someone within the company would look at our situation like a human being rather than simply pointing to a contract. Instead, the answer remains: Highland Homes keeps our $30,000. I think other families considering building with Highland Homes deserve to know that this is how our family was treated before they hand over a large deposit of their own. I am heartbroken, disappointed, and genuinely disgusted by the way this has been handled.

    Sunet Group

    Sunet Group

    (15 reviews)

    It's incredibly frustrating. I live in a gated community in Cypress, TX with million-dollar homes,…read moreand this property has been sitting vacant for over two years--completely neglected. It doesn't meet our HOA deed standards, and frankly, it's an eyesore. It's embarrassing for the neighborhood.

    By far the worst experience I have ever had! We inquired via our own agent, through Sunset Group…read moreabout a rental in Houston. After several emails back and forth, the agent insisted there was "No Negotiations" on any of the terms (most specifically, rental cost). So we decided to leave the house out of our options. After 4 days of no communications, we then discovered via Har & Zillow, that the agent reduced the cost of the rent (after explicitly making it clear they would not lower it). I am assuming cause it had already been more than 60 days on the market. We then reached out again, (5 days after the end of our original inquiry). The Sunset Group Agent, did not even recognize who we were and asked again for all our documentation. This agency demands more information for a rental than what you need to buy a house. (4 years of tax returns, 10 months of bank statements, 6 months of paystubs). We showed proof to the agency with just 3 months of paystubs, that we would be able to cover the rent by 5 times just from one salary. This has got to be the worst representation of the for any client I have every experienced. Very unfortunate, because the house is still sitting empty and we would have been moving in next week! I really feel sorry for the owners.

    Independence Title Plano - realestatesvcs - Updated August 2026

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