We've been using Farmers for years with Eric being our agent. Due to Covid, he relocated to…read moreSouthern California with his family at the start of the pandemic and has worked remote since then and therefore met him only once when we first started using this agency. Despite the distance between us, Eric is very responsive via phone or email and he has Assistants in the San Francisco office who can also assist which relocated to the downtown area of San Francisco.

Eric Gee is amazing and attentive. When State Farm canceled my homeowners' insurance, Eric was able…read moreto find me a suitable replacement. He is a terrific person, and very knowledgeable about insurance products offered. If you need help navigating the sometimes tricky SF insurance maze, give him a call and rest assured your insurance is in good hands.

Thank you so very much Brian and Jeanette for helping us find condo insurance in Oakland CA during…read morea very difficult time in the CB insurance business. We truly appreciate your effort and professional practices. You came through at every step, and I would recommend you to anybody out there shopping for Condo insurance in Oakland, California, and elsewhere in California at this particularly difficult time.

My first experience working with Brian was pretty good. Once I had my policies in place and I…read moreneeded to make changes/corrections or had questions it was a lot harder to get support from Brian or his office. Recently, my insurer drastically increased my rates without informing me why and the only way to address this was to work with Brian. I got in touch with the office and expressed my interest in getting this corrected or having other options before my policy renewed and managed to get Brian on the phone to discuss. He promised I would receive options or a solution by the next business day. I never heard back. I ended up switching to a different insurer (not through avail) and it took multiple attempts to get Avail to cancel my old policy. I think of the whole point of working with an agent is to get better service than dealing directly with an insurer -- with Avail that was certainly not the case.

Tiffany and her team have been amazing. We had another team for the first 25 years that we lived in…read moreSan Francisco but they retired. We were assigned to someone else, but our previous guy highly recommended Tiffany and we switched to her. They are prompt and friendly with every question I send to them. Tiffany herself and I have a call at least once a year to go over our situation and insurance needs and change things, whether up or down, as is appropriate. I don't think you will find anyone better in the Bay Area.

Overall, my experience with Tiffany's office was positive at first. Their rates were more…read moreaffordable than many other insurance companies, communication was good, and the process was smooth. Unfortunately, that changed when it came time for my renewal. My premium increased by about 60%, despite the fact that I had a clean driving record with no accidents, tickets, or points on my license. The increase seemed excessive, and the only alternatives offered were to significantly reduce my coverage to lower the premium. For me, that wasn't a practical solution. If I'm paying for insurance, I want coverage that will actually protect me when I need it. I understand that this was something that occurred with State Farm across the board. However, I still believe the local office bears some responsibility for how it was handled. I received an email notifying me that my premium would increase substantially and was told to call or email if I wanted to make adjustments to my policy. The new premium would have been about one and a half times my monthly car payment. I had been with State Farm for several years in the past and had been back with them for another year or two, so this was especially disappointing given that I had no at-fault accidents, tickets, points, or any other issues on my driving record. The explanation I was given was that the increase was due, in part, to false claims being filed by other people. In my opinion, if State Farm fails to accurately anticipate the cost of doing business or fails to adequately investigate the validity of claims before paying them, those are business failures--not consumer failures. I don't believe customers with clean driving records should be expected to absorb the cost of those shortcomings through dramatic premium increases. Because of the substantial rate increase and the lack of reasonable options to maintain adequate coverage, I ultimately decided to switch to another insurer.

Heather Love made what could have been a stressful process (welcoming our first new teen driver!)…read moregenuinely easy. She walked us through adding our son to our policy, setting him up with life insurance to help build his profile, and found ways to bundle our coverage to save money -- all in one delightful conversation. On top of being incredibly knowledgeable, she's patient, funny, and kind, which made a big difference when we had a million questions. Traci's staff is always wonderful, and I'd definitely recommend Heather to anyone.

I can't believe that every time I call, I get a live person! Traci's staff (Alyssa, Beau, and…read moreVicki) are always patient with our questions. And Traci herself is the consummate professional. We have used them for two properties now, and just recently bundled everything with them. I think you will be very happy with their service.

Amazing people to work with. All renewals done on time. All requested paperwork issued timely…read more Great rates and awesome customer service. Definitely would recommend Broad Spectrum Insurance for business or personal insurance needs.

I have never had an issue. I love BUNDY she is great and always advocates for me even after I bug…read moreher with so many questions :) She has even advocated for me with the Department of Auto Insurance when I needed the support /backing of my broker. I have never met Dimitri but don't let Bundy go she is an asset to your team.

Fantastic people, service, and knowledge. I was shopping for home and auto insurance and they very…read moreefficiently gathered the information I needed, and helped me figure out the best option. Really went above and beyond to explain some of the intricacies of insurance in San Francisco, clearly super knowledgeable, and gave me a better explanation of my options than any other broker or insurance company I spoke to. Whenever I need insurance will be coming back.

We are so lucky that a relative introduced us to Carleen at Wang Insurance. Carleen is wonderful to…read morework with! Professional, responsive, and a problem solver. We had a property that was a challenge to find insurance for and she was able to find some for us. A big thank you to Carleen and The Wang Group!

Scott saved me when he speedily readied my flood insurance for an already troubled escrow. I had…read moreshopped for flood insurance and thought I had secured a bonded policy, but never heard back from the agent until it was too late. Scott stepped up and made it happen. He was professional, courteous, and so very helpful. I'm in my new home thanks to those that helped along the way. You're in good hands with Scott as your agent.

Scott responded very quickly, and altho I didn't end up working with him bc condo insurance is…read moretough to get in CA, I appreciated and admired his straightforward, honest, and empathic reply, letting me know that he could provide quotes for non-admitted companies only. But he pointed me to a few of the larger insurance companies that might be able to help me, and sure enough, one of them worked out. So grateful for your help, Scott!

James has been our insurance agent for the past 13 years and I'm still shocked at how responsive…read moreand organized he is. When I ask for a quote, he always responds promptly and lays out the options clearly in an email, then follows up to make sure we get covered in a timely manner. My wife and I have gone back and forth between working for others and working for ourselves. When we work for ourselves, we know that James will always get us covered for the best price possible. I've referred at least a dozen friends and family to James. At family/friend gatherings, when the conversation gets really enthralling and we start going deep on health insurance, we always talk about how great James is to work with.

Great at selling, but MIA when need to do a medical re-evaluation…read more Great at selling, but MIA when need to do a medical re-evaluation.

My family and I have been loyal customers of the W.Portal office for over 47+ years. My parents…read morewere first insuring our South City home and vehicles. Once my wife and bought r first home and vehicles there was no hesitation continuing that Allstate cycle for us. Everybody at the W Portal office have always been very helpful and super friendly ( Joel and Winky). Loyal Allstate customer for life! Sincerely, Wil

This business has been spamming me with phone calls nonstop for about a week now and never leaving…read morea message. Every number I block, they just call from a different one, but it's always the same name on the caller ID. Either someone is spoofing their number or they can't take a hint.

The EMF/OneDigital team is professional, transparent, and very responsive. Erin & his team were so…read morehelpful in the shopping process and in simply helping us to determine whether or not we are eligible for group health insurance. It turns out that we are not yet eligible, but when we are, this team explains the details with such clarity and care that I can't imagine getting our employee benefits guidance from anywhere else. I trust that they are diligent in assisting us with the weekly management of our employee benefits plans as they are in the shopping and eligibility process. After the first time we communicated, EMF & OneDigital had changed my perception of this industry. They are calm, patient, and experienced, and I didn't feel like we were being sold anything we don't need.

I love working with Erin - his attention to detail and follow-up is commendable. I highly recommend…read moreworking with EMF Insurance!