This place is hopeless, just like the Slough Toyota garage.
I have taken my car to be serviced here on 2 occassions and both times there have been problems.
The first time I told them that as well as the service they needed to do other work and went into great detail as to what that work was and what parts would be needed. I knew this because the Slough dealership had failed to rectify the same faults.
The first time they said they hadn't been able to make the repairs as they needed to order the parts!!! Why weren't these ordered in advance? Clearly the left hand doesn't know what the right hand is doing.
10,000 miles later and back I go again. Same (minor but annoying) faults as before and one handbrake that needs adjusting. I phone a few days before to make sure that the parts have been ordered. No problem I'm told, its all under control.
A few days later I pick the car up. Staff at reception don't know whether faults have been repaired but they do give me a copy of a safety report they have done. I check the car, same faults as before so return very unhappy to reception and ask to speak to the service manager. Guess what?? They need to order the parts/didn't spot one of the jobs as it was on the second page!!!
He also says that in their opinion the handbrake didn't need adjusting despite the fact that 10,000 miles previously they did adjust it to operate at 3-4 ratchets and it currently operates at 6-7. So which should it be? He couldn't answer!!
It took another visit and more of my time wasted to get things sorted and this is a main dealer!!!! read more