Moved from Tucson in 2018 and rented two storage units at Ina Freedom Self Storage. Keep our…read morebelongings there for over five years. Space was adequate and the service excellent. Whenever an issue came up it was dealt with immediately. The facility is easy to access and I felt that our stuff was secure. Twice we lost our lock key and both times staff took care of cutting the locks off. That was embarrassing. When it came time to leave the staff made the process simple whereas finding a new storage facility in a new state was fraught with issues. Special Note: staff member Kyle was always outstanding and a pleasure to work with. He never failed to help us out. In summary, we were happy with our association with Ina Freedom Self Storage.

I called on the phone and the guy I spoke to was awesome, I should've asked for his name but he…read morehelped me get a locker and helped with all the forms and made the process really easy for me. The facility is super easy to access and the spaces are clean and make me feel safe about where I'm putting my belongings. I totally recommend the place to anyone looking to store their stuff

Jason and team were very kind and accommodating as I made the transition over a few days trying to…read moreget my schoolie bus to their location. I appreciate that my veteran status was recognized. Initially I was provided a tour of the grounds in a golf cart. The day I parked ny bus I felt welcomed. The grounds appeared clean and organized. The area is fenced with a coded gate entry. The team here very professional. Thank you Tucson RV :)

This team has been fantastic. Seamless rental and set up. They were patient with me as I was…read morebooking/moving the RV locally, but I was out of state. Definitely recommend!

No need to look any further! Staff is super friendly and helpful! Clean and safe place to store my…read morebelongings.

Multiple price increases in a very short period of time. I don't really have that much to add other…read morethan that. Will look for more affordable storage locations ASAP.

We rented an Rv space from Northwest RV & Self Storage for almost six years. It is a great place…read more All of the office managers we have worked with were wonderful, especially Ashley who is the manager now. She is very sweet and kind and helpful in any way she can. The place is always clean and we never had any problems there.

Recently my belongings were brought to a unit at Northwest RV and Storage and I could not be more…read morepleased with my experience there. The customer service was amazing. The manager was very cheerful and helpful, as well as efficient and professional. She walked the property with the truck driver who was delivering my goods and helped him decide the path to use when entering, whether to rent a smaller truck, and so forth. She was very patient with my misplacing my lock keys and she gave me an excellent suggestion for keeping as little dust as possible out of my unit. The security features were discussed and I feel that my things will be quite safe. I am very pleased that I chose this company to store my belongings and would recommend it to anyone needing storage.

Rigo is Very helpful and friendly. Professional and great communication. I know I will be very…read morehappy with this company

I rented one of the smaller units in this facility to help with overflow at home from Nov. 2021 to…read moreMay 2023. We live in house with serious storage needs and required just a little help until we could build shelves and a shed. The staff was courteous, polite, professional, and helpful. They gave me thorough tour of all the available options. There were no surprises: they explained that the units were externally facing and not self-enclosed, so they advised expecting some desert dust to get in periodically. We were fine -- I covered everything with tarps, garbage bags, or just left it uncovered for things we could brush off. I've seen the other review about infestations but found no invasive desert species in my unit. My stuff was dusty but fine. I was impressed by the security as well. As we prepared to clear out our unit, I forgot to replace the lock on the door. I was called promptly after the evening security check to confirm the status. Since I had emptied the unit that day and was paid up, the agent quickly and efficiently canceled the theft report, closed up my contract, and ceased my automatic billing to avoid mischarging. Basically, it was straightforward and professional. They were straight with me about what to expect and I feel like I got my money's worth. If we're ever in a jam like that again for space, I would rent from them again.

Idk about other Storage Kings, but the Coca Cola Dr. site has a big plus going for it -- Delores…read more She was always personable, professional, caring. Nothing happens at that site Delores doesn't know about. She's on top of cooler maintenance (for climate-controlled units) getting them regularly serviced/cleaned, makes sure the grounds are spotless and pest free. (Never saw/smelled evidence of rodents.) Customer service, facility management: 5 out of 5 for Delores. The Storage King units (Coca Cola Dr.) were the best quality for large drive-up/climate-controlled storage I found in the Orange Grove, Thorneydale, Cortaro area. (Looked into four facilities May 2024.) SK for site/drive-up unit quality: 5 out of 5. Always felt the facility was safe and secure: 5 out of 5 Regarding rental rates: my contract with SK began June 28, 2024. Oct. 28 rent was raised 20%. July 1, 2025 - 39% - I concluded the lease at this time. Considered leaving at the first rate hike, but stayed 8 months longer because moving is a hassle, because of the excellent customer service, and unit quality. If it wasn't for the agreeable relationship I had with Delores and facility quality I would've vacated by Nov. I realize insurance, taxes, utilities, like everything else - has insanely increased. Still, these rate hikes were just too much for me. The solution is to minimize - to not keep any thing that ends up being stored. Far easier said than done.

Great customer service!!! Dolores is amazing She help me…read moreget into a storage unit right away and was very patient . I appreciate her so much. With my stuff here.

I was disappointed we had to drive an extra 30 minutes to pick up the auto transport instead of…read morehaving everything at the same location. However, everybody at this location was extremely helpful and kind.

Great , quick, Drop off!! I was in and out of the place in 5 minutes. As a matter of fact, I didn't…read moreeven need to go inside. .

Excellent storage facility. The staff is very professional and courteous. The facility is extremely…read moreclean! Best storage unit without a doubt! Carlos was wonderful!!!

Well run with great staff. Very clean and easy to access off hours with the cool app.read more

Be aware that initial web pricing is not guaranteed beyond your initial rental period. My rated…read moredoubled after my 1st 4 months which, based on other reviews, seems to be the MO for this company. They "negotiated" my rate down to a $30 per month increase and I paid for 6 months up front to hold it (luckily I'm able to do that). Im guessing it'll go up a crazy amount again once THAT period is over. There are lots of storage places popping up in town and at this rate, I'll need to move to somewhere that can hold my price for at least a year. Staff is super friendly and place is clean and new. It just feels pretty icky to bait and switch like this.

Big thank you to Erin. Needed wheelchair in storage in an…read moreemergency, somehow I lost my keys. Erin drilled for new lock and keys, she was so sweet and reassuring all would be fine. Lesson learned don't keep all keys together.

Michael was awesome, very helpful! Any question we had he was able to answer. The facility is also…read morevery clean and accessible.

I'd give it a 5 star considering I was in one for twice the price and it was a hot box set out the…read moresun rat and bug infested full of sand and dirt. You could rent a truck or a trailer there. Nothing ever worked gate very seldom worked. So I'm gonna give him a 5 plus you can't go wrong places immaculate staff is great. But if you want to go back to the dust in the heat and the bugs and stuff and it's not a place for you doing a great job Carlos.