The Optometrist part of this location is absolutely wonderful but I will never use the other side…read moreto buy glasses again. It was not as pleasant as I thought it would be. No one was helpful in fact, my son's eyeglasses are too large for his face, yet no suggestions, guidance, or professional recommendations were provided during the selection process. When visiting an establishment like this, I rely on the expertise of the staff to ensure proper fit and value. Maybe I didn't receive the same help as the others because I'm a minority. Who knows. The only reason the rating is at a 3 is because of the medical side otherwise this would be a 1 for me.

The doctor was great along with his assistants. Very easy. Took my insurance and I bought 6 months…read moreof contacts with a great brand and it was the least expensive place I've ever bought from. Abosolutely love everything about this place.

Everything about this place of business I've loved for years. Both doctors are wonderful very…read morecaring and always have helped my children and my family. The staff there is incredibly helpful the manager Daron he's great. I've never looked forward to visiting a business for our yearly eye exams, and glasses. Same-day glasses is a win for me. Very affordable and Eyemart express always has coupons which is great.

Disorganized through the entire process. The Dr. was great, everything else about it was incredibly…read morefrustrating. Got my glasses and happy to never go back.

Great service and selection sums it up. They also have a partnership with Maui Jim's which is…read morenecessary if for example you need new lenses that are not knock-offs. I highly recommend eyeSmith!

I got those frames , american made for $99 each. The Hoya lenses they offer me are $99/pair, adding…read moretransition for $179/pair. No insurance involves. They did some fancy check up, adjusted the frames around my head, make me feel that the I am being treated well. The transition frames takes an extra day, but the other hoya lenses without transition takes 1 hour to make. They sent the frame to me fast, double check the address, make sure that I receive the lense. It is very good work ethics and customer service. I feel compelled to stop my work and drop some nice words for them.

Vision Works on Church Rd, Kansas City, MO has people who are warm, supporting, caring and…read moreknowledgeable. I have been to competitor whose service (lack of) and quality of product (was poor) and they couldn't get my prescription correct and told me I would have to live with it. But Vision Works fixed the problem. Very pleased!

Do not buy from Vision Works!! Company has gone downhill. I…read moreBought some transition glasses 10 month ago; lenses are now delaminating around the edges (definitely a material defect). Took them back to the store where I purchased them, Employee said they only warranty them for 3 months. I tried to find a way to email customer service and that was not possible. They do have a customer service page, but the complaint link did not work for me. Bottom line, save your money, buy your glasses from another merchant. Kansas City customer

Would give 0 stars if I could. Staff are incompetent and don't know how to bill correctly. I paid…read moremy bill at the end of my most recent appointment. Then I received a phone call a few days after my visit saying they forgot to bill me for my contact lens fitting and that I owe another $60. Received another call a few weeks later saying they "misread" my insurance and I owe another $110. This is not the first time they've called me after an appointment saying they made an error and I actually owe more than they originally told me. I would not recommend this place to anyone.

I had an 11:30 am appt arrived at 11:25 gave them all the papers/ identification. There was no one…read moreelse here except someone picking up glasses. The appointment started at 11:48 am... 18 minutes sitting in an empty office. Dr. Tiller knows what she's talking about and will do a thorough exam. Answers all questions.

I was very sad when my precious eyewear purveyor closed her doors, Optical Innovations in…read moreBrookside. I searched online and found that Brookside carries my favorite brand. I walked in and was geeeted by a very friendly face, who made me feel comfortable immediately. Joe Alvarez makes the shopping experience pleasant. He gives excellent suggestions about what looks good on your face based on his style and years of experience. I highly recommend!!

Okay, I have to say that the Brookside Optical shops, of which there are three, are very pretty,…read morehave a wonderful selection of designer (expensive) frames, and very helpful staff. Many of the frames are hip and trendy, but you can also find a more conservative look there if you want. The young man at the Prairie Village location was knowledgeable and very nice, and I had a generally good experience there. My big beef about these shops is their design. The closest you can get to a big mirror is about six to eight feet because they are all behind the counters. I want to see myself in a big, well-lit mirror from a variety of distances and angles. They also have small mirrors on the counter tops, but that is really not that helpful because we don't view the world through a 9 x 12 inch oval. I am both near and far sighted, so I had a hard time getting a good view of myself in the big mirrors that were so far away. Maybe I'm the only one who thinks about eyeglass shopping this way, but it's something I've noticed recently. I've been obsessively shopping for new frames because I really want to change my look. I've been to dozens of shops in the KC metro and even Lawrence. I'm amazed at how many shops have small, poorly lit and/or inaccessible mirrors. If I'm going to spend $500 to $1200 on new lenses and frames that I will wear on my face every day, I sure as heck want to be able to see myself clearly before making a decision.

The lady working the front desk was super nice and very helpful in finding what was right for me at…read morethe store.

Love my eye doctor but the sales person with shoulder length hair in the optical shop was horrible…read more I came in for prescription sunglasses and was told transition lenses would fit my needs. The salesperson told me the tint would work for my outside job, however, when I wore my new glasses outside all day, the tint did not get dark like sunglasses. I came back to discuss my disappointment and options for making them darker as initially described. The sales lady tried to sell me new glasses for $300 more dollars on top of the $400 already paid. Sorry, but they clearly don't know their business or they are just out to make money. Either way they lost a client and my business

I came to this place in the beginning of 2023. I needed my glasses adjusted as they were killing my…read morenose. (I bought glasses elsewhere). Kim was the worker who helped me that day. She was absolutely awesome, and very knowledgeable in adjusting my glasses. She was also very informative when I asked her about the vision services they offer. I was so impressed with their selection of glasses, and how well Kim took care of me. I came back in the fall and ordered my glasses from them. I will definitely be using them for all my eye care needs. I would highly recommend this business.

From the owner: Gerry Optical specializes in designer eyeglass and sunglass frames as well as custom lenses. We…read morealso offer a full range of eye exam and contact services. Gerry Optical has 3 eye doctors, each with over 30 years of experience, to provide the most comprehensive eye exam to fit your vision needs.

I walked in for a scheduled apt and was told when I got there that the apt would be virtual…read more This wasn't mentioned when I booked. For the price I'd sooner go to Costco for a physical eye exam.

Friendly but not respectful of time...doctor was 40 mins late for my appointment and…read morecounting...doctor is in office holding personal conversations with other customer while others are waiting TOTAL disregard for customers time so if you're in a rush RUN from this location

Great location easy access. Staff welcoming and very…read moreefficient. Exam was thorough and staff was great assistance choosing the right frames for me. Final product was quick to arrive.

Across our family, we see both doctors and they are both professional and personable…read more They have convenient office hours and can usually get you in within a week or so. The glasses selection is great - lots of choices at different price points and the optician is helpful and provides candid feedback about how glasses look and will wear.