As a former employee, it makes me so sad to write this. I've known Caring Hands since it was…read moreprivate practice, helped build it up and was proud of the hospital, and I am still proud of what it could be for the community, but the current management and corporation has made it impossible for it to be the center of excellence it use to be. Long term employees have left due to corporate policies and lack of appreciation while being asked to continue harming their work-life balance without additional compensation all in the name of revenue generation.
There are so many negative reviews on here and they are all valid, but please remember it is not the fault of the front desk staff, the boarding staff, the technicians, or even the doctors. The blame entirely lies with the new management and PetVet Care Centers. Taking too long to get your refills? Corporate wants the doctors to cram in as many appointments as possible and still take drop offs on an already packed schedule. Taking too long to get your lab results? Same reason. Corporate considers the hospital fully staffed when there is 1 tech per doctor and doesn't care how many people are in the front, or if there is an extra tech to run the tech appointments for the day, care for the hospitalized patients, do the call backs you the client has been waiting on. The doctors are also told to go home shortly after close to maintain work life balance, which is absolutely fair, but some of them stay hours after close to try and get you what you have been waiting on. The techs and front desk staff on the other hand are just expected to stay and not given until everything is done and not given a chance to maintain work life balance because working permanently understaffed is considered appropriately staffed by corporate.
PetVet Care Centers also dismissed the previous practice manager for trying to defend a female employee of color from someone spouting derogatory statements, so if you inconvenience them you are quickly replaced despite the good you are doing for the clinic.
The IT department also is prioritized over the techs to have a work life balance, as they now do maintenance over the lunch break and often are not finished in the allotted time, it happens, sometimes programming is unpredictable. If you call and are informed everything is down, this is the reason. A long term employee was also fired for this very reason, after receiving a complaint about not being able to help someone during a maintenance period and this employee had several deeply heartbreaking personal issues going on and did not deserve this treatment after all of her dedication and hard work to the clinic. The client's concerns should have absolutely been addressed by management and dealt with but the maintenance issue should have been explained and the employee never fired.
The front desk is short staffed and constantly given new rules and policies to live and schedule by in an attempt to try and fill gaps in the schedule, these changes occur so frequently and without warning and they aren't really sure of how to schedule or address things anymore. Please be kind and patient with them, yes then really do need to go check with someone because all the new rules and policies contradict themselves.
The techs and resort staff or so short staffed they are doing their absolute best, yes it can be annoying when they run behind or miss giving you something at discharge or pick-up, but on a day all 5 doctors are on staff and in rooms the techs can easily see 50 patients a day and they are constantly told to go faster so things unfortunately get missed. With the holidays around the corner the resort staff are preparing for their busy season, so yes they may take longer to answer the phone or bring your pet from boarding, please be patient with everyone.
In conclusion please remember all of the concerns and negative reviews are valid and should be addressed and rectified, but the people in the actual building of Caring Hands (outside of management) are people and truly care about you and your pet. The hospital manager and PetVet are the ones causing all of the issues, many familiar faces you are used to seeing are gone, many more are planning on leaving. It is sad but maybe if PetVet hears from the community, Caring Hands can be saved.