Original 1 star review: Unbelievable. Scheduled an estimate with them twice. And twice they did not…read moreshow up. No call, no email, no reason. Would have liked to see if they could do good work, but it doesn't look promising as they don't appear to value customer's time. Updated review: Ed called me himself and apologized. He took responsibility for the scheduling errors and made himself available to come conduct the estimate.

I recently had my hardwood floors restored, after a previous owner had concealed them under carpet…read more This was not an inexpensive investment, but I decided to think of hardwood floors as just that--an investment--and I am very glad I went with this company. Prompt, polite, and effective communication, and they worked with my schedule better than any of the other vendors I contacted. They explained the process and kept me up-to-speed, and there was almost no clean-up, thanks to the dustless system. Most importantly, two weeks in, my floors look great!

Look no further!! This is your best deal, best service, best value place! Super transparent…read more Excrement quote! Huge carpet selection. Not shady like some other companies where you get a price without knowing why. They charge per sq foot and varies based on the carpet you choose. The quote I received for both second floor and basement was almost half what other people quoted me with a better carpet. Installation was also super smooth. The team is friendly, efficient and clean. Would highly recommend!

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

Martin and his team has been working on various projects with us for the past 2 years. Martin…read moreinitially changed 2 of the windows and he did a great job at an unbeatable price, we subsequently had him change the 3 patio windows. Martin made sure the style matched the other windows and got the job done well within budget. We were so happy with the work that we asked him to replace all the 12 windows throughout the rest of the house as well. We also got 2 bathrooms and one powder room remodeled and got the kitchen redesigned including new cabinets, flooring, backsplash, insert lights, under cabinet lights and pendant lights. The reason I recommend Martin is that he works with your budget and your design. Very transparent about pricing as well, for instance he has receipts for all raw materials so you can be assured of what's been used. The other big thing about Martin is his projects are turnkey, he addresses any associated issues that come up during the project (trust me, there is always something unplanned that comes up that needs fixing) and is very reasonable with pricing. E.g. when we did the flooring, we found the floor boards were squeaky and some needed replacement, he address all the issues promptly, fixed up the gradient - unlike some other big companies that don't do any extra work in spite of charging boat loads of money. He and his team are very trustworthy, cost-effective, punctual, efficient and they always clean up after work has been completed for the day.

Great work! I don't want to write a long review, so I just want to let them know that they did A…read moreGREAT job repairing my roof.

Tony and his crew do fantastic work on time. I worked with them to refinish my wood floors and they…read moredid not disappoint. They showed up on the first day with a clean truck (great first impression). Really happy with their work and would work with them again!

Natural Hardwood Floors was absolutely fantastic from start to finish! The quality of the…read moreworkmanship, communication, and professionalism was top notch. We had a lot of old varnish gumming up the sander, and Tony was able to get the floors exactly how we wanted. We chose a natural finish and it made the border of the harder really pop. Total of 3 rooms for a great value. Definitely using Natural Hardwood Floors again.

Very easy to work with and accommodating. Very reasonable pricing, didn't try to upsell. Sand and…read morerefinish looks great and was done in a weekend. Would 100% recommend!

Fantastic experience with NT Hardwood Floors! Arianit was responsive when I requested a quote to…read moreremove the carpet in our house and refinish the floors underneath. He sent us an invoice very soon after he visited our home. His pricing was very reasonable and he was flexible with timing and payment. We made arrangements for his team to start on our floors the day we left for a weeklong family vacation, which was so convenient. We had been on the road for just a few hours when he texted me with some very troubling photos of what he found underneath the carpet. I was horrified and dreading the discussion of next steps, but Arianit clearly explained our options and the prices for each option. We ultimately chose to repair/replace the damaged wood and the added cost was very reasonable. Throughout the process, Arianit sent us photos of the progress his team was making and kept us updated as the timeline changed with the added repairs. I could tell even before we got home to see the floors in person that we had made the right choice. When we did get home, I was not disappointed at all. Our floors are beautiful and I can't stop looking at them, even five days later. If/when we need to do anything with the rest of the floors in our home, we will be reaching out to NT Hardwood Floors again.

Best experience ever! I had the majority of my floors done throughout the house along with my…read morebasement stairs and from beginning to end, the process was a great customer experience. The installation was professional and efficient. My floors look amazing! Highly recommend them for flooring and installation!

Sam and company did an outstanding job with our 2nd floor stair runners and basement flooring. He…read morewas professional, efficient, and him and his team paid great attention to detail in our old/historical home. We would definitely recommend them for flooring and installation!

Al and his team recently completed sanding and refinishing hardwoods in my new home and did a…read morewonderful job. The floors had faced years of neglect and had many scratches and cracks. Al's team restored my floors and they look great! Showed up on time and provided a quote, were able to start 1 week later and were able to complete the job in 3 days. On the first day they sanded the floors and put down stain so that I could see how the color would look on my floors before I had to make the choice. They made it very easy for me to get back in the house and continue with my move-in. Thanks Al.

It started out great. We scheduled a time/date and rescheduled a new time/date due to an…read moreunexpected work trip that I needed to take. Once Al Havner and son arrived to my home, they were respectful- they even took their shoes off. They looked at the floor, took measurements, discussed my needs and indicated they would follow-up the next day with a quote. I never received anything- an email, a text message, a letter in the mail - there was no quote given. I sent a text to the two telephone numbers that I had, asking for a quote - no response. I sent an email asking for a quote - no response. I don't understand - maybe my space wasn't big enough? Maybe it wasn't worth their time? I am truly baffled because they had 5 star ratings and this behavior doesn't match a 5 -star rating.

Absolute Disaster!!!…read more I hired this person for hardwood floor grinding and refinishing. Pictures tell the story. If you are looking for someone to turn a simple job into an electrical adventure, leave a mess behind, and create new problems you didn't have before -- this may be the person for you. On top of the poor workmanship, he was extremely rude and disrespectful. He attempted to connect his machine directly to a live electrical line, which resulted in damage to the electrical panel and an expensive oven showing a "Bad Line" error. Apparently, quality control and safety procedures were optional. Blamed the panel. The job was left with trash scattered around, and somehow the priority became demanding payment before the work was completed. Asked for additional $150 to "dispose" of the trash that he left behind. To add to the experience, machines were left sitting on carpet, creating another potential mess. We ended up contacting the local police. A reminder for anyone considering hiring him: do not release payment until you have personally inspected every detail of the work. Before making the deal demand full clean-up and disposal of trash. Take before pictures. Check your appliances, check your electrical system, and check that your property is actually left in better condition than when he arrived. Unfortunately, the experience was not the kind anyone wants.

Recently, I decided to sell the house that had been rented out for 12 years. The red oak wood floor…read morewas in rough shape, so I requested several quotes and initially selected one for restoration. Then Nathan reached out and provided a quote that was slightly higher than the one I had chosen, but his estimate stood out for its professionalism and detailed breakdown -- including shoe molding removal and replacement of damaged boards. I decided to go with him, and I'm so glad I did. Nathan communicated promptly and understood exactly what we needed. He and his coworker Leeland clearly knew their craft and did a fantastic job. They paid close attention to every detail, working carefully around the corners, closets, and especially the badly worn kitchen area. The floor now looks brand new and will surely impress potential buyers. I highly recommend their work!