Fantastic service and great quality! I had a last minute request for a quick special design of our company business cards and needed them done ASAP. The order was for a special event coming up and 150 of these special cards were needed in less than a few days. I handled the redesign and needed a fast printer who could deliver 150 cards in 24 hours for an affordable price, otherwise I'd be explaining to accounting why I was expensing so much on business cards when we just went through a resupply less than a month ago. Impressive was nothing short of their namesake. After checking with a few others in town, I couldn't find a decent price that came close to our usual print partners headquartered out near Caledon (they would have taken a bit longer and usually only handle much larger orders to restock us for a year's worth of business cards, stationary, etc). Thinking my only solution was going to have me bite the bullet and write a letter to accounting along with a full expense report I was ready to give up. I won't list all the prices or competitors, but on the high side one printer quoted me shy of $170. Kevin at Impressive took the time to show me what weight paper we could use as well as printed up a few samples to show color reproduction. His quote was also VERY agreeable. As the company I work for is in the midst of voting for a rebranding, that also means changing our printing partners. Kevin and all those at Impressive will definitely be brought up by me at our next meeting and even if that falls through, they have my personal business for life. Go on, swing into Impressive to take a look, it'll be well worth it. read more

Front receptionist represents their brand perfectly - she is neighbourly as stated in the "About Us" page on their website. The graphic designer not so much, she has an edge to her, almost rude. Maybe she was having a bad day? but that's no excuse. I'm not questioning her design ability, but sometimes there are employees best suited not to deal with clients directly. She needs more training in caring and consultative sales approaches.Customers do not like feeling they are being "Schooled" in an arrogant manner. I don't doubt their quality of printing as what I witnessed from this small company is good but this print shop has to be one of the more expensive places in Hamilton. I got 3 quotes for the identical job. I placed my order with a printer on Lansing Drive Hamilton on the mountain. Yes this printer does small and large format signs. Not only did I pay almost HALF of what I was quoted, by Impressive they also did my design service as I was in a rush. I got same day delivery too! read more