"I'm the owner, and I don't give a f*."**…read more I don't usually write Yelp reviews - I had to create an account just to post this. I don't like hurting a business over one bad experience, and maybe that's all this was - but wow! I left Framing Depot without a birthday gift for my husband and feeling completely disrespected. I wasn't treated right - plain and simple. I've used Framing Depot before and had good results, so this came out of nowhere. I placed an order ahead of my husband's birthday. On the Saturday before (they're closed Sundays), I called to confirm pickup. I gave my last name, was asked to repeat it a few times - my name is tricky and perhaps the line was bad. Then I was told - with clear irritation - "Can you just spell it?" I replied, "Sure. You just had to ask." No doubt I was a bit annoyed with his tone. When I arrived, the mat colour was wrong. The owner pointed to the paperwork and insisted it matched the order. I hadn't filled it out the paperwork, and said as much. Instead of owning the mistake, he kept pointing to the paperwork, so I firmly reminded him I hadn't filled it out - I didn't work there. Once he finally acknowledged the error, he offered to fix it - but not until Monday, the day of the birthday, which didn't work for me. He told me I had an attitude - and that I'd had it long before I arrived - referencing the earlier phone call where I'd said, "You just have to ask" when asked to spell my name. He said, " I was there, he did ask!" It became clear I was dealing with someone who was already angry with me. I said I'd come back to speak to someone else, as the interaction was going sideways. He repeated that I had an "attitude," again citing the call. I reiterated I'd be leaving and would speak with someone else. Then, out of nowhere, he said, "You're not getting a discount." I hadn't asked for one though, frankly, it would've been appropriate given the error and how I was being spoken to. He repeated that I had a bad attitude, told me he was the owner, and said, "I don't give a f***." His words. I responded, "Clearly." He seemed visibly charged and completely unaware of how he was coming across. I wasn't scared, but it did occur to me that I was alone in a store with a man twice my size who was being irrational. I admit I had a bit of tone on the phone - in response to someone being irritated with me. But even if I concede I had an attitude, does that really warrant this kind of response? "I'm the owner and I don't give a f***"? I told him I wouldn't be taking or paying for the frame. He was in agreement with not continuing to do business with one another. He then tried to break it in front of me and managed to crack it. I left empty-handed and rattled. An aggressive, unprofessional, and completely unacceptable behaviour from someone running a customer-facing business. But as he said -- he didn't give a f***.

I am sad to have to write this review. I needed two pieces of replacement glass for some frames…read moreand contaced The Framing Depot through their website with the size of the glass needed. I was hoping to save an extra trip to the store and just go once to pick up the glass. I even confirmed with an employee that they indeed received the message and she said her manager would be contacting me. No response. I try again. No Response. Does The Framing Depot really not want my business? Did I offend them by using their website ... which is the point of a website.

"Once framed by Shadowbox, never go back to pre made frames."…read more Shadowbox has a friendly owner. He is easy-going and he has the artistic sense. My works are framed by him and I always trust his artistic sense when we decide on the matting and frames.

From the owner: As our name states we specialize in shadowbox framing. Using only conservation quality materials…read moresuch as UV coated glass and Acid Free matting, we will design an artistic presentation of your keepsakes. We can turn your life's memories into works of art to be enjoyed today and protect them so that they will be cherished forever. Bring us your sports memorabilia, medals, children's art, trophies, awards, or anything you treasure and let us design a masterpiece that reflects your personal style.We believe that items of value should be professionally framed to last a lifetime. We also believe that there are many times that our customers only require a simple inexpensive display solution. We offer two 'framing alternatives' for just such cases. Plaque Mounting and Canvas Prints.

I have been here many times in the past year. The store is divided into 3 sections/areas (arts and…read morecrafts, equipment (like drawing tools, different kinds of paper and paint) and framing). The people working there are very nice. It's appearance on the inside can give a little bit of sensory overload (in terms of the colors in different areas in the store). However, they carry varying amounts of supplies so you might have to go online to buy them if items are not available in store. BTW 1) They have a point card where you could get 10% off each time you purchase something and collect the amount you paid (ex. Pay $15 = 15 points). 2) When you are shopping online, you will get free shipping if you buy things that add up to $39 or more.

My absolute favourite art supplies store of all time. First of all, the staff are amazing. They've…read morebeen consistently helpful and friendly since I started going there in 2002. Obviously a change in staff, but the manager has been around for a long time and a couple staff members had stayed and have been amazing and funny! Seriously, I used to just hang out here as a kid because it's an art store, I'm an artist and the staff is great. It's a very clean store. They always have what I need and things I didn't know I needed. The prices are far superior to Michael's and better than Curry's. Plus the discounts are great and the rewards program is solid too. Oh and did I mention it's animal friendly? I can take my dog for walks in Petsmart and Deserres, Oh and also the customer bathroom is pretty cool. And free bags, who needs to pay a nickel for a bag? All in all, it's a great store. One of my favourite hangout spots, I can test my markers and pencils and all that and talk to awesome staff.

Thanks for our wonderful CM for organizing a CMYE at Pazan. If not I never would have experience…read morethe hospitality of the lovely owners and I wouldn't have know my work of art can look so awesome with a 3D glasses! Marcelo is just so charming and sweet! Just look around the gallery you would see his wonderful work of arts. Full of life and vibrant colours and definitely inspiring! Thanks for the special opportunity for a few yelpers to able to create/draw under Marcelo's guidance: our own piece of 3D painting! He shown us different techniques, giving us suggestions and I just love everyone' s paintings after this little hand on workshop! Of course, you can also purchase the lovely paintings in the gallery or even bring in your own to get it framed!! Drop by Pazan Gallery if you are in the neighborhood! It really worth your while.

Marcelo is an amazing artist. He is professional and has always delivered better photos and frames…read morethan expected. He also completes his work in a timely fashion as promised. I strongly recommend him to maintain one's photographic memories.

A few years ago, I won a beautiful Bob Izumi autographed bass fishing print and had it…read moreprofessionally framed at the Erin Mills Parkway store. Today, I dropped in to the Grand Opening celebration of the new store in Woodchester Mall. It's a very busy area with lots of free parking. Immediately upon entering the store, numerous beautifully signed framed photos of Toronto Maple Leafs (TML) star players lined a large wall. Plenty of other gifts to choose from. Everything in the store was 25% off and refreshments and cupcakes were served. I completed a ballot for an opportunity to win a grand opening prize. I also entered a $5 raffle for a chance to win a pair of TML tickets for an upcoming game. Staff were helpful, friendly and courteous. My son-in-law is a Leafs fanatic so I picked up two items for his new basement Leafs Man Cave!

Amazing store. I've been dealing with Brenda and Stanley since day 1. Staff is knowledgeable,…read moreprofessional and friendly. They provide honest advice. They did a wonderful job with my Tavares and Bower Jerseys. My collection is growing. The only problem is I'm running out of wall space....lol. Every Jersey i got framed there, people comment and ask where i got it done. I picked up a lot of knick knacks from this store including a TML apron, oven mitts, pot holder. My TML wallet is from there aswell. 10/10. Totally recommend this place 100%, even if you're not getting any framing done

Always a great experience when I bring my fine art bargain finds here to be re-framed! Staff take…read moretheir time and the job is done right.

Very fast to respond to my custom order inquiry and was able to fulfill the order faster than…read moreseveral other companies I had obtained quotes from. The proprietor was very professional and kind. He went above and beyond to ensure that I was getting exactly what I needed, and asked questions to ensure nothing was over looked. Beautiful packaging to ensure the product was not damaged in transport. I could see that they take great pride in their work. I am very likely to use this company again and would recommend them to others. Prices were very reasonable.

BE warned with this place...!!!!…read more I went paid for one frame, when I was called that my order is ready, I was presented with a totally different cheap option of frame in comparison what I selected and paid $200 for. This was unacceptable. I ended up coming there 3 times. One is when I came to select the product I want and paid for it, second time I came to pick my frame (which was NOT the one I paid for but much cheaper and uglier option) third time I came to pick up the product I paid for. When you go to this store please be very careful.... Very disappointing. when I showed this owner a picture frame I actually selected he immediately told me that he will redo this for free.. yes, right..Thanks.

It was my BIG mistake to go to this place. Made an order for two pictures in May 2015 just got them…read moreonly now, they lost my order, then they didn't have the right materials after they found my pictures. Today I've picked my two beautiful pictures up and OMG what a disaster!!!! The fraim is not what I order, the colors are completely insane. It is not what I ordered. They totally mixed up my order and the guy said :" Don't be to fussy I don't give a shit!" $300 went to drain. I have to go to a reputable place to re do their HORRIBLE work. This place is a scam a big scam!!

Exceptional customer service, turnaround time was better than everyone else the market after…read morecalling 10 places I went to Home Arts & Pictures Frame and they were friendly and helped me get my pictures framed within 24 hours. Not only were they fast but the amount owed was more than reasonable! I highly recommend Home Arts & Picture Frames over any of the competition! Signed, Super Satisfied Customer! Elliot Whyte