The Follow-Up Appointment
Once again, my appointment was to be with a Pro, an abbreviation for Professional, for the Pro Ombre Brow Touch-up. A Professional is supposed to be an expert in their craft. This includes the energy he/she gives off when providing a service because a Professional knows their energy will affect the outcome of the service rendered. My Ombre Brow service for a touchup was not performed because I could hear the frustration (huffing, exhaling) from the Pro, as I tried to explain, for a second time, what I wanted to be done for my Ombre Brow touchup. I had just informed the student, the Professional's assistant, who had asked for the same information, and we had a lengthy discussion which included her drawing on one of my brows, just before she applied the numbing ointment. A little frustrated myself, I made an effort in repeating what I had just informed the Pros assistant, the student, to the Pro, even asking if the student could come in and explain to him all that she and I discussed. The Pro didn't utter one word, to the point I had to say "Hello?" I don't know if he was listening to me or ignoring me, but he didn't say a word until I said "Hello" to get a response. I said "Hello" because once again, as I mentioned in my first post, no one introduced themself at first encounter, nor did either wear a name tag. Now, all he says is "Yes." They better not dare say he doesn't speak English well because I heard him asking the client in the next room questions and having a detailed conversation about the service he rendered her. Nevertheless, the student finally returns and sees the Pro preparing and asks him, and I paraphrase, if he knows what I want to be done? I ask her to explain to him what she and I had determined. The student even drew on the eyebrow, as she did earlier, which was most concerning to me. She left and went back to the client he was servicing before me. As I look in the mirror, I show and ask him to draw a little line on the opposite eyebrow to give a more symmetrical look. He does and returns to prepping. I look at it in the mirror and ask him to do a little more. He sighs. That did it for me. The nonverbal communication, then the sighing/huffing/grunting, whatever adjective to describe the frustration, led to me not going through with the Touch-up. This is my face and I refuse to allow someone who gives off negative energy, to perform any service, permanent/semi-permanent, to my face. My spirit picked up on the Pros negative energy and his negativity will affect his work...on my face. I don't know if he, the Pro, was overworked, tired, or frustrated because he was behind schedule. Nevertheless, the energy has to remain positive and stellar in a Medical Spa, Cosmetic, Aesthetician business. This is to include the energy of the personnel rendering services to patrons. The customer service at Impressive Brows in Largo was unacceptable and I can't recommend this business, since the staff floats around to their various offices, to another woman to perform a cosmetic service that will affect their appearance for the next 2 years, at a minimum.
First appointment:
Purchased the Ombre brow with a professional and received the service on Friday, November 12, 2021. My first interaction upon arrival was with Ms. Pat and she was very pleasant and kind at every interaction I had with her. The professional who did my brows was Ms Alex, who on the other hand, had very few words. She was quick and appeared to be very meticulous with her work. Throughout the procedure, I had little pain but nothing too unbearable. Upon completion, my brows looked okay, however, I would have liked to have received an arch. I mentioned this to Ms Alex. She made some modifications to both brows. Still no noticeable change in having an arch. Voiced my concern to Ms. Pat, who stated if I still feel the same when I return for my follow-up in January 2022, they will fix it. The facility was very clean and inviting. I'm glad my supervisor told me about the place. The Ombre brows last a good amount of time. I had Ombre brows done several years ago while living in Hawaii. So I was excited to hear about Impressive Brows. I recommend their service. Just be sure to verbalize your expectation. read more