We had an extremely disappointing and unprofessional experience with Araj from Bombay rental…read morecompany during a recent wedding I planned. Despite confirming all rental details months in advance, even the week prior and days leading up to the event to make sure everything was correct, the vendor failed to deliver on multiple fronts--and when confronted, took zero accountability.
The most alarming issue was the dance floor, which was not secured properly. The outer framing was also left short, leaving sharp edges and was two different colors. We later found out that guests actually fell during the event because of the dance floor. Not only was it unsafe, but the white vinyl wrap as ordered, was also not done and never corrected, even though the vendor claimed to be "on-site the entire time." If that were true, why wasn't any of the issues corrected before guests entered the reception?
Yes, claim was at his warehouse was over an hour away, and he couldn't access the items, although his team forgot cocktail tables, and he sent them to go pick them up. The corrections could've been made at that time.
In addition, the wrong glassware was delivered and never replaced, wrong trash can liners were provided, wrong linen material, items were left behind and there were other notable oversights. He also tried to charge us for items we did not have on our rental order. We later found out that he sub rented with another company without letting us know and later I told the other rental company to pick up the next day, although my clients could have been charged an extra fee for next day pick up. When we tried to resolve the issue professionally via email, the vendor insisted on discussing it by phone instead of responding in writing to not have a paper trail. Even after that call, we never received a follow-up or resolution.
Another red flag: the vendor repeatedly claimed to be associated with Stephanie's Linens, yet they have made it clear to us--directly and professionally--that they have no affiliation with him and do not want to be associated with his business or practices. After working with him for years, they allowed him to barrow their showroom as he does not have an office or showroom himself, as he claims. He told us he was partners with this business and the showroom he visited was their office.
This level of negligence and dishonesty is unacceptable. As event professionals, we value our vendor partnerships and aim for collaborative, solution-oriented communication. Unfortunately, this company failed in every category--product, service, and integrity. I do not recommend working with them under any circumstances.