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    Imperial Media Installations

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    Services - Imperial Media Installations

    Home theater calibration

    TV mounting

    Fireplace cleaning

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    4 years ago

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    Main Line Sound & Video

    Main Line Sound & Video

    4.0
    (8 reviews)

    They were excellent. Very knowledgeable. Great with installation and project management. Would…read morehighly recommend them to everyone.

    I wanted you to know that I have been happy with the results from virtually every project with…read morewhich we've entrusted you. There's been a personal angle that I think starts with your leadership, but seems to have been conveyed to each of your sales reps and your service techs. The first person I spent time with was Kevin on a Saturday morning a few years ago, directly after having an uncomfortable visit at World Wide Stereo. They have the stuff, but they have neither the environment nor the people who are able to provide what I need to feel before unloading significant resources towards things that I really like, but maybe don't truly need. Regarding Kevin, the stunning realization of how much information was stored in one person's brain was a bit overwhelming, and I can recognize it because of the business niche I've been in for the last 35 years. Since then I've dealt with you, Eddie (who I will request on any installation job in the future) and others, all with really good experiences. I want to now mention Matt Gorman, with whom I've begun exploring lighting options for our home. Although I had seen him in your shop many times before, you introduced him to me as your lighting specialist back in April earlier this year. His effort and his persistence in following up on even the most minute details of this project has been really impressive. He has made multiple home visits, brought out a rep (Tony) of your preferred lighting supplier, and provided a quote that reflected our site visits and discussions. Right now, I have commitments that will delay my ability to greenlight the proposal, but I will act on it (probably in phases) as soon as I get from behind some other financial commitments. In the meantime, he called me a few days ago just to check-in. There was no pressure or frustration expressed from him regarding the delay. Instead, I mentioned an A/V receiver replacement I needed to explore. He said he would prepare a quote for that need and he delivered it last night as promised. I will be moving forward with that. Just know that I appreciate the experience I've had with you and your team since I walked into your shop a few years back, and that most of that has had to do with the people that represent your operation.

    Fixabit

    Fixabit

    3.0
    (4 reviews)

    We tried dozens of times--literally dozens--to get this company to fix the system they sold us, but…read moreto no avail. The gentleman who owns the company is a very nice man, and he has made numerous attempts to fix this system, yet it still does not work as promised. The company has replaced cameras and sent their two lone employees to "evaluate," and two years later, the system still does not function as sold to us. We spent over 10 grand with this company, and at this point, after being ignored by the owner this last time, frankly, I owe them no loyalty. This company is not suited to sell systems that they don't understand. When I asked the owner for the contact information of the equipment manufacturer or distributor, he essentially refused to provide this info, which seemed questionable. He offered a weak excuse as to why I could not contact the companies. The company is unqualified, period. I know the owner will make excuses like he has in the past, but the result is that we still don't have a fully operational system that is not buggy. We made the mistake of not pressing these ongoing issues and taking him to court over the last two years because we liked the guy. He has tried, but he has no idea what the answer is and has now refused to respond to our calls and emails . Don't buy from this company.

    Lousy run company. Poor value, even worse customer service, well there is no customer service. Save…read moreyour money, time and most importantly save your sanity and try another company that may be better than this company. Terrible...

    Imperial Media Installations - hometheatreinstallation - Updated August 2026

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