Never enter into a contract with these thieves. The techs are good, but the salespeople and managers have no mercy if your business conditions change. Our firm pays over $7K monthly for less than 10 employees. Then, they will not work with us to modify our terms. They just want the money. This monthly fee may be the nail in our coffin. If so they will still sue for the amount. Awful business practices. read more

I rarely leave reviews for anything, let alone a "design agency." To be honest, I don't know much about what they're supposed to do, but I know plenty about their methods for trying to bring in new business. What they do is show up at your office unannounced as though they've already scheduled a meeting with you. Gaslighting is never a good first impression. After it happened twice, I had to involve building security. I'm not sure how many times they were turned away downstairs, but the stock characters who kept showing up were clearly camping out until our front desk person left his post. When we reopened after the quarantine ended, a colleague and I discussed that "well, at least Impact can't get in now!" since the elevators are in service by swipe card only. But I was wrong - they can still call out of the blue, asking for details about your contracts with other vendors (nope!) Do better. Right now you're the physical embodiment of robocalls and spam email. read more

I would seriously recommend reading all the fine print and taking their "amazing" VCIO services with a grain of salt. Shame on me for spending $10000 for the consultation and discovery portion and then thinking that they would actually take the information that they gathered and then use it to help recommend good platforms that could be implemented within my organization. They pretty much just provide routine maintenance for computer updates and security software which you could get for a fraction of the cost elsewhere. I would certainly NEVER consider them a "strategic business advisor". You are essentially selling your soul for 5 years when you contract with them. The sales pitch that you would be paying more to hire a full time IT person is a joke considering when you hire them you essentially have to put a full-time person on your internal team to manage them. And then when there are issues, their response time is far longer than it would take to have resolved the problem internally, if they can resolve the issue at all. As a business owner of almost 20 years, it is likely one of the worst decisions that I have ever made. read more

I am not one to leave a review of a company but feel that the experience we had is worth sharing. We signed a five year contract with Impact and over that period of time had a vCIO and engineer change at least once a year. While I understand employee turnover, with each transition that was made we heard "why is this set up this way" which we would invariably have to reply "because that was the way the last Impact people set it up". The one main project we had over the term of the contract was an office move that they were notified of 6+ months in advance. We took at least two different vCIO's and two different engineers through the new location prior to the move and they told us all the great stuff they would do to get us set up. As the move approached, I had to reach out to them to try and get them to do the simplest tasks for the relocation, which we ultimately performed 90% of ourselves with them performing absolutely none of the "great stuff" that they had promised. Four and a half years into the contract, my email was hacked and what an outside consultant determined was that over a period of a few months this individual was able to have a supplier change an ACH routing number for a payment to us for over $1M. Their response to the issue was basically an unapologetic response of we didn't have the right protections in place to prevent something like that, but if we renew with them and for over three times the original contract amount, they now would be able to prevent or at least notice that a threat actor was inside our system. Once I notified them that I would not be renewing their contract, they clearly turned off all spam filters and protections to our systems because our spam amount skyrocketed. We ended up buying out their contract so we could get somebody competent on board to protect our systems. The extent of their disregard for the security of our systems was astounding once new IT professionals were brought onboard to take over. Horrible experience. read more

Contracts are misleading and very difficult to exit even at completion. This company is like a disease.

Switched to Impact from a smaller IT firm to handle all our internal IT needs. We really liked the idea and scope of the vCIO position to help us out since we have no internal IT people in our company. 11 months later and I'm still waiting for it to happen. We had to call their team to the carpet twice now on projects/tasks not getting completed. I pushed to drop them as a service however they are holding on to the contract even though we've expressed the desire to part ways. Service levels overall are slow and cumbersome. The Help Desk, when stumped on an issue, quite often fail to escalate the issue for help. If you are looking for an IT group think twice and understand the full intent and obligation of the contract. read more

These people keep showing up at our office and will not take NO for an answer. I just walked into our lobby to find two sales reps camping out, making themselves at home, waiting for someone to pitch. I told them to leave. This has happened before, too. I would never consider dealing with a company that uses marketing techniques like these. read more

If Yelp would have allowed me to give no stars, I would have. By far the worst company for any office needs/services I've ever had to deal with. Our sales rep's name was Melissa. She was rude and generally unhelpful. It would take her days to get back to us, then act annoyed that we needed something in the first place. The techs are even worse. I had the same experience as the person that wrote the other review. They came in smelling like smoke, they were late, had bad attitudes, worked slow. The first was Brian. He couldn't fix what needed to be fixed, said he would come back later and never did. Then called in sick the next day, so his manager Mike came, and he was worse. He spent the majority of the 3 hours (at $120/hr) he was here lounging in my chair at my computer on the phone with the manufacturer. Long story short, after about 5 days of not getting back to me, he tried to say something that cost $2000 was broken. In the meantime, I had a second company, Imagetec, come out and take a look at it, and fixed the problem free of charge. GO WITH IMAGETEC OR REGAL!!! BETTER PRICES, BETTER SERVICE! read more

They will rip you off with out going over the details. They will increase your rates without telling you. Very Sneaky business and unethical. They give the worst advice and bleed you dry. read more

I have been working with Impact Networking for two months now and they have been have been great. Their team has been very responsive and on top the project from day one. The Creative Services Group team is constantly coming up with new ideas and their design and implementation has significantly increased our customer interaction through both are social media outlets and standard online marketing. In fact, we are actually meeting later this week to discuss the expansion of our original monthly program to a weekly program for the rest of the year. read more

Received several cold calls from them and when I explained we were uninterested and did not want to provide any information, the woman became very rude and said she'll look it up. No thanks! Public beware! read more

Recently had a multifunction device installed at our office. The person who came to do the install and networking of the device left the job unfinished - printer not networked, drivers not installed, no test printing, scan to email not configured. I followed up on the tech's cell phone 20 minutes after he left the office. The tech was slow to return my call and then was generally not helpful to resolve our issues. Later I called Impact's office and they were to follow up with the tech. Almost 24 hours later I am still waiting on a followup. This is not the type of service I would expect from a professional corporation. read more

we have had the pleasure to do business with impact over the last 10 years...and have never been let down. Nate is one the best reps our company has ever had/used. he is hardworking, responsive, and altruistic. we are more than happy to refer impacts services and are proud to do business together. the technical support we have received is topnotch and has always handled our problems with speed and precision. read more

I have had the pleasure of working with Impact since October 2010. My office leased a Kyocera from Melissa Smith and have received nothing but excelled service since. I had to call Impact's tech service several weeks ago and was amazed that a tech was on site early the next day, the part was ordered and installed within 2 days. Melissa has always been extremely helpful with directing me where to order toner to submitting our monthly printing numbers. Several other offices in the building also work with her and have no bad words to offer. If Melissa stops in your office it would be to your benefit to give her a few minutes of your time! read more

I have had several similar experiences with Impact. My company has a service/maintenance contract with Impact and they do not deliver the 4 hour service they say they do and they consistently leave the work unfinished. Impact is good at one thing...charging for overages on your machines even when the rest of the service stinks! read more

I rarely submit reviews, but my experience with Impact over the last several years has been so positive that I wanted to post. In my case, I have worked with many associates there - from business development to the design and programming teams. They communicate with each other most effectively about my needs/business goals, as well as implement them in a timely manner. I always receive feedback and status updates and I know, based on empirical data from our website, that our exposure and brand recognition has grown exponentially after new marketing strategies were deployed with them. No complaints here and wanted to offer props to the Impact team. A business would do well to align with this group! read more