I had a great experience at IMotion Physical Therapy. I originally went in because I could barely move my right arm--reaching back was difficult, and lifting it up caused real pain. My range of motion was very limited and honestly affecting my daily life. After about 10 sessions, I've seen a big improvement. I've regained most of my mobility, with only a bit of difficulty remaining when reaching my upper back. That kind of progress feels huge. Vidhi played a big role in my recovery--she's truly one of the best there. She clearly knows her craft and helped me steadily increase my range of motion with the right balance of challenge and care. I also want to highlight Lilian at the front desk. She genuinely cares about patients. At one point, I tried to adjust my schedule so I could always be seen by Vidhi--even if it meant skipping a month. Lilian advised me to check with Vidhi first. I went ahead anyway, but she took the initiative to inform Vidhi, who then explained that skipping a month would actually slow my progress. That level of attentiveness and teamwork really stood out. Overall, I'm very grateful for the care and professionalism here. Highly recommend. read more

Thank you to all the staff at IMOTION physical therapy you have accomplished what many other clinics have not been able to do helping me reduce my pain and training me how to better takecare of my disability. Ray read more

The therapists are great and treatment is effective. My two stars are for the front desk staff. You never get a call back and you can never get an appointment. I have to proactively call each day but it just goes to voicemail or they put you on hold for a long time. And, when they return they can't even find an appointment within the one month time frame. It's a problem they need to solve for. read more

I was experiencing vertigo for over a month and decided to try physical therapy at iMotion Physical Therapy. I was thoroughly evaluated, given exercises to do, and treated during my visit. I'm delighted to say my symptoms resolved after just one treatment. Highly recommend! read more

Absolutely hopeless team. They never pickup the call and return your messages. The front desk is so irresponsible and not professional. Lack the knowledge. Don't waste your time here. read more

I am a health professional as well. I am Taiwanese. I appreciate this location due to the proximity to home and my immense appreciation of the non-Indian professionals. A couple of years ago, I saw Noleen; she was my main PT and I totally took advantage--I miss her sooooo much. There is a huge and obvious racial discrimination. There are what I have seen 3 Indian PTs who received their degree in India. Per observation, you can tell they spend 40+ minutes if the patient is Indian and they talk on and on loudly about Mumbai and memories while in India. This last visit was genuinely and absolutely horrifying. As a health professional, you should wear the shoes of your patients (aka THINK about how the patient feels) and never, never, never verbally comment on something to the patient of the health professional's distaste. I am guessing they do not teach them this bedside manner in India. This Indian PT lifts up my shirt and me having experience in the health industry knew she was walking to the computers to look at my chart. Additionally, it was super rude of her to lift my shirt halfway exposed to everyone as she just flat out walked away. I am again guessing they do not teach dignity and respect of patients in India. She asks me: What is wrong with your skin? Are you contagious? Should I be wearing gloves? Should I even be touching you? Who in their right mind and who in the hell would EVER ask that or say that to a patient???? If you took one nanosecond out of your day and have any common sense, wouldn't you have thought--gosh who would wish to have this skin condition? Who would want these health problems? Is it not humiliating and embarrassing? I told the front desk/receptionist of this experience to please please please if I have any further appointments with her to be cancelled. Because PT was flat out rude, unprofessional, and shouldn't even be in such an industry if she has this type of attitude. She is also the same individual that converses and spends loads of time with Indian patients. Appointments generally last 1 hour and this appointment did not even reach 1 hour at all--she just told me to do exercises and call it a day. Plus she utilized my shirt the entire time and thus I felt nothing. I feel absolutely demeaned. Regarding schedulers... I appreciate that they truly want to squeeze you in. I had an initial appointment set with Karl (and I was excited for it) in mid August. I emphasize during this phone call to please not schedule me with the previous Indian PT. Suddenly, mid July, I receive a phone call stating that there's an opening and if I would like it. Would not tell me who it's with. It is with the Indian PT (this Indian PT, I emphasized, I did not want anything to do with her and I begged to not be scheduled with her..... I had an initial eval I believe the year prior and only a few sessions due to the need to move out of state for residency. Strange how during this and the now initial, she did not listen to or hear whatsoever you are saying (you can clearly tell because you will find yourself repeating yourself multiple times... no I'm not premed/in med school/etc,..I already graduated. I told you multiple times I won't be present due to residency. I think the word residency went over her head. Blah blah blah. Immediately states I should be in the ED with a 9/10 pain. Commented on my heavy breathing (I haven't worked out in months due to health problems and pain). Pulled up my pants without any warning and asks what are on my legs (chigger bites). I bet you a million bucks she doesn't even know what a chigger bite is. Furthermore, the schedulers sadly will falsely promise (or I'm giving the benefit of the doubt that they heard wrong) that you are scheduled with folks you actually want to be with. I was so so so so so excited and looking forward to the appointment... I see the Indian PT. And guess what, hilariously, I have never seen the Indian PT who conducted my initial eval ever again, HAHAHA!!! What kind of patient and professional relationship as well as what kind of patient care is that? I mean this place is decent hence the 2 stars with prolonging the intervals free from pain in which I am immensely grateful for. Likewise, forever appreciative of what Noleen has done and the way she treated me. I am also grateful for Karl because my appointment with him was when I was in my greatest pain...he was the first person that never commented on my skin problems and first person to talk me through everything. Ray too. Noleen too. I literally forewarn many on NextDoor regarding the treatment of PTs at this location and I hope this review reaches you as well as makes you think deeply of what you are getting yourself into. read more

They will overcharge you then give you the run around in the billing department. Beware!!!!! Stay on top of your billing statements from this company. read more

I would like to give credit where it's due: the therapists at iMotion are absolutely outstanding. Ray, Carl, Giselle, and the rest of the PT team are the best I've ever worked with. Their professionalism, knowledge, and genuine care have made a huge difference in my recovery. Thanks to them, my mobility has improved tremendously, and for their work, I give 5 stars without hesitation. However, the scheduling system deserves only 2 stars--and that's being generous. Getting an appointment here is nearly impossible. At the beginning of my treatment, I was able to get sessions two or even three times per week, which is what recovery truly requires. Now, if I'm lucky, I get seen maybe three times a month. The waitlist system also feels very unfair. On one occasion, I received a call at 4:53 pm for a 5:00 pm appointment. It is unrealistic and unacceptable to expect patients to drop everything and make it on time with only seven minutes' notice. Yet, these last-minute calls are counted as proof that they are offering appointments, which is misleading. In short: 5 stars for the therapists, but only 2 stars for the appointment system. If they could fix the scheduling and availability issues, this clinic would be absolutely perfect. read more

I have picked up my refund check form dual coverage one year ago . I would appreciate that if the same lady from billing department stop calling my phone and send e mail to me to express her feelings about the Yelp review. I think contact your clients on non medical related topics is outside the scope of professional practice . I hope the owner can provide her with more advice and assistance. read more

This review is for their scheduling folks, not the therapist. I called their 510-745-7700 number 4 times and left 2 messages asking them to call me for a new patient referral. No one called. I guess they don't want any new patients. read more

1 star for the PTs, whom spent time to understand my problems & gave me good advices on plan of care. The team needs improvement in communication though such as the duration of treatment & the process of therapy sessions. The worst part was that I waited one month to start my treatment after my initial assessment. The PT needed to reassess me again when we met after a month. I stopped going because the facility kept calling me to reschedule or cancel my appointments, which were scheduled a month ago, they claimed that either the PT was busy or they had new admissions of postoperative patients. Billing was also a big issue, took forever to refund me from over charging. Not worth to go there if they can't see you consistently. read more

they will over charge you without verifying with your insurance. my insurance says, I only owed 17.89 but I was charged $175 upfront stating deductible wasn't met. they actually never checked with insurance on the week if service. Left messages with their billing but no call back. dishonest in my opinion read more

Carl! Ray! Apoorva! Shayyy!!! Great staff. Everyone really helped me out, sorry for missing some names. Loved being treated here.

Thank you for fixing the issue. Really appreciate your attention to great customer service and satisfaction.

I can't recommend Joscel Lee at iMotion in Fremont (Paseo Padre, Lake Clinic) enough! She quickly identified that my issue was with my sciatic nerve and knew exactly what to do. The exercises she gave me were spot on and have really helped. Beyond her expertise, what really stood out is how kind, patient, and genuinely nice she is which made the whole process so much easier. If you're looking for a high-quality physical therapist who truly cares about her patients, Joscel is the one to see! read more

Therapists are helpful. They are talented, but need more therapists. Appointments are hard to get.

I had back and right leg therapy. My therapist were knowledgeable, kind and caring. And I have high regard for Subha in the billing department. She was helpful, prompt and respectful in resolving questions. read more

The entire iMotion Team is terrific... from the expert care I received from Abbey and Austin to the help navigating authorizations from Subha! I highly recommend making iMotion your PT partner. read more

I would like to recognize the care that Apoorva A., had imparted with me when I was coming in here for my therapy. She was very experienced and knew so well what she was doing. She taught me a very good stretching and exercises to build muscles. Thank you so much, Apoorva !!! I highly recommend her. I would like to recognize a very clean and organized place for my PT sessions. I feel comfortable coming in here. The staff are very nice and accommodating as well.Thank you. read more

Imotion is extremely professional and has excellent therapist. There was a misunderstanding from my referring doctor regarding the evaluation notes. The imotion management quickly intervened to sort it out and it turns out that the problem was with referring doctors fax machine . read more

UNETHICAL! Stay away!! This place is a mess. They tell you on call that the charges are: $150 for first visit and $75 for future visits. If we are using insurance, then it is the co-pay. However, 60 days later my husband was sent a bill of $500 saying the insurance only approved part of their claims. First, they charged $300 per session to the insurance when every session just costs $75. And when the insurance approves $100 per session, they send the remaining bill to your home. The billing department is a mess too. Stay away from this place. This place will haunt you and your wallet for months. read more

I was visiting iMotion PT for almost half of year recovering after extremely severe trauma after skydiving accident. My surgeon never believed I would recover full ROM, but I did. He told me it is the first time when he saw such a good result. Now I back into the sport! Thanks Pratik, Kashmira, Leticia and the team! read more

iMotion Physical Therapy - Physical Therapy Near Me - Fremont, California

I am giving this place a one star because of an ignorant rude person by the name of AMBER. You should either send her for customer service training or fire her! She has been rude every single time I have called. Deserves no star for this. I'm hoing to BBB for your practice and ethics. read more

If you are looking for QUALITY,, Professionalism, promptness, kindness, respect, dedication to develop the BEST program for you ...then choose Imotion !! I am a healthcare worker with VERY HIGH standards. I expect the service I deliver to patients. The staff here met and OFTEN exceeded my expectations read more

I went to there for about 4 weeks for treatment of spondylolisthesis. Unfortunately, the treatment made things worse. They trained me in an awkward position. The positioning was hard and pain. Before the bill arrives, they called every day to expedite my payment on the phone, which is annoying. read more

I chose to go to iMotion due to their positive reviews on yelp, but it was a horrible decision. My therapist was nice and appeared like she wanted to help, but was not knowledgeable enough to find why I was having lower back pain. I was just told to do basic exercises that did nothing. The worst experience was with their front desk, they lack basic customer service and it is apparent that they do not know what they are doing. On my first appointment, they had me sign documents that they could not even explain to me. When I called to cancel an appointment with more than 48 hours notice, the receptionist told me that I needed to provide a valid reason for the cancellation. Are you kidding me, do I need to explain my personal life to you when I am giving you more than enough notice for a cancellation!!! If you take the front desk out of the picture, I would rate iMotion 4 starts. read more

I'm giving a star only because the two physical therapists I worked with were great. However, this business needs much improvement with regard to their front desk, billing, scheduling, and all communication/replying to phone messages. I also took issue with the lack of following health and safety guidelines. I was surprised at how crowded it was (my appointments were in August 2020), there was little air circulation, and not all clients were adhering to COVID safety guidelines (wearing masks appropriately, staying 6 feet from other clients, etc) and the PTs did not say anything to those clients. I also noticed that some rooms and equipment needed cleaning. Because of these concerns, I chose to discontinue my PT, even though the therapists seemed nice and knowledgable. read more

Please read through the end. While the care I received from the therapists was satisfactory, iMotion Physical Therapy's billing department operates ILLEGALLY! I received care from iMotion from November 2021 to February 2022. Over the new year my insurance had updated, however iMotion continued to charge my old insurance. I was never informed that the claims to my insurance were failing and I never received a bill! The first time I hear of this is when I received a call from Subha Seetharaman on April 15th 2022. She starts telling me that I do not have insurance and that I need to pay the cost of care for 2022 upfront and immediately over the phone. I tell her I do have insurance and ask that she note down my info and process a claim through my insurance. She refuses and says she will only take my insurance info AFTER I pay. Due to naivety on my part, as I recently had gotten on my own insurance and was still unsure about process, combined with the overwhelming pressure from Subha, I paid iMotion over $600 and ask Subha to take down my insurance info. Instead she hangs up the phone. I have to call her multiple times until she finally sends me an email address to send my insurance info to. The call occurred on a Friday. By Monday I've realized the whole situation was outrageous and suspicious. I call iMotion to figure out what had happened and how it was acceptable to take my money before going through my insurance or providing me a bill. (NOTE TO EVERYONE! MEDICAL PROVIDERS CANNOT CHARGE YOU WITHOUT SENDING YOU A BILL. WHAT IMOTION DID TO ME IS ILLEGAL) They were extremely unhelpful, Subha particularly being the worst offender. She hangs up on me repeatedly and I have to get my insurance involved and file a claim myself since iMotion could not be trusted to do so as the clinic supervisor Kashmira even claims it might be too late for them to file a claim. In order to file a claim myself I need a bill and tax/informational codes from the provider. Again iMotion is unhelpful, defensive and rude. They would not give me the information I needed and when my insurance called to request the same info Subha HUNG UP ON THEM! Finally my insurance was able to pry the info from Subha and I was able to file my claim on April 18th. Due to a family emergency I did not check back on the claim until last week (July 2022). I find out my insurance paid iMotion out on April 29th and that iMotion cashed the check on May 12th and were supposed to refund me the money I paid. They had been holding on to my money for TWO MONTHS at this point. Not once was I notified. When I called the billing department to find out what was going on with my money I was once again met with Subha's rudeness. She tells me I have to wait till the owner, Pratik Shah, is back from vacation (he apparently left the same day I called) as he is the only who can approve refunds and that she'll call me when he's back and hangs up the call. Every-time I call back to follow up they send me to voicemail or hang up on me. After three days of calling I am finally able to contact Subha's boss Timothy Hall and he pedals me the same excuse. I had to threaten to complain to the state medical board for Tim to finally approve and send me my refund on July 15th 2022. iMotion has staffed their billing department with incompetent, pathetic and despicable individuals who made this entire experience stressful and difficult to navigate. Learn from me and educate yourself on your medical rights; and take your business literally anywhere else as it is not worth the headache of dealing with this abhorrent institution. Thank you for reading. read more

Physical Therapists are like chiropractors, if you are lucky then every once in a while you find a diamond. iMotion is a true diamond. Dr. Shah and his staff of assistants (Sweety, Wendy, Niki) all take the time to work with you and fix you. They push you gently but firmly to do all the right things to help yourself. Their style of soft manipulations combined with exercises has been very helpful. Highly recommended. read more

Subha from billing never answers any of my questions regarding charges I don't understand. I emailed her several times to clarify charges and she just answers "please pay, thank you"....it would be nice to at least have someone from billing explain charges I don't understand. Please counsel her and let her know to answer customers' questions about their charges. read more

I went to see a physical therapist back in 2015 and paid the bills that they required. Now, in 2021, they have reached out and told me that I did not pay a bill. I am sure that I did pay the bill via check, but they did not bother to listen to my explanation. Their service is terrible and I do not recommend anyone to go there. It is a nightmare of an experience. read more

iMotion Physical Therapy - A copy of my bill that I just received from 5 years ago. - Physical Therapy Near Me - Fremont, California

I had gone to iMotion back in 2016 and am back now for vertigo problems. I got MRI, X-rays and blood tests done including going to an ENT and neurologist, but no concrete resolution came up. Not saying that the doctors didn't do their own due diligence by any means! Then my doctor asked me to got to PT to iMotion. Like someone else mentioned, Physical Therapists are like chiropractors, and you have to find the right one. iMotion is THE right one. Dr. Pratik Shah and his staff of assistants all take the time to work with you and fix you. Dr. Shah seems to have taken the time to hire the right and wonderful assistants which in return has created a great practice. I do have to say that yes, they are crowded than when I came in 2016. But that means they are good and have more clients. Dr. Shah is looking to hire more therapists and space. So he is ware of the issue. Thanks iMotion Family! read more

Was recommend to come here by my doctor and I love this place. Staff has been super friendly from the front desks to the therapists to the assistants. They are helping me with my long recovery and glad they take the time to really help me out and make sure that I recovering nicely. Would definitely recommend this place. It may not be high tech and super fancy, but they get the job done. read more

The PT specialists, assistants, front desk staff, and billing staff I've dealt with are friendly & very helpful. Thank you Ray, Noleen, Vidhi, Karl, Austin, & Elliott for working on my condition and answering my many questions. Thanks Emma, Mike, Stefan, Harold, Leslie, and other assistants/volunteer helpers for coaching me on the training routines. Thanks Amber, Subha, & Tiara too. The Mowry St facility is a bit quirky and there can be a lot of patients waiting to be checked in / out sometimes, but the overall staff's teamwork makes it an effective PT place. Being able to schedule & confirm sessions via online for follow-up visits may help alleviate this occasional "traffic jam" at the front desk. Given my 1 PT case that runs for about half a year, I would highly recommend this site. read more

This facility was just fine when I started the therapy. Lately, this place is chaos. Seems like therapists are double/triple booked to accommodate more patients than capacity. Also, They don't spend enough time and assistants often forget about the patient in mid of the therapy. On top of the chaos, They keep changing the therapist every time without giving any notice. To make it worse they canceled my appointment just 30 min before the appointment time. Needless to mention, I was on the way to the facility and the receptionist even didn't have the courtesy to acknowledge the mistake. This is a very unprofessional attitude towards the patients and is highly unacceptable. Never seen a place where they can cancel the appointment, change the appointment, therapist at their will. read more

Friendly, credentialed, experienced therapists. Privacy for table exercises and massage. The therapeutic space is busy with many clients and doesn't feel like tomb. The atmosphere is warm and caring. Every therapist or assistant that who has worked with me has had deep understanding of my pain and fear. I have been able to trust iMotion therapists never to push me beyond the level of pain I can tolerate. I have also learned to work harder than I thought I could. Trust. Achievement. Hope. J. McCall KNEE REPLACEMENT REHAB read more

Apoorva is the BEST physical therapist at iMotion.( I worked with many) . She is so caring and goes above and beyond her role as a PT. I am so happy with the care I received at iMotion. As a registered nurse, I strive my best to provide superb customer service and it was odd for me to be on the patient side of things and it is just so amazing to be so well taken care of and heard. At one point I was afraid my pain was going to be chronic but I have improved immensely thanks to Apoorva's treatment, guidance and education. I am almost back to my normal state. Without further intervention I could have had permanent injury but thanks to Apoorva she taught me how to manage my symptoms and how to prevent them. At iMotion, I felt I was in the best hands. I will never forget all that Apoorva has done for me as she has improved my quality of life tremendously. If any of my family friends coworkers need a PT I will definitely refer them to Apoorva/iMotion. read more

I have had 2 visits till now for severe knee pain. Pankita understands my pain areas and works them well. Have worked with 4 other staff members. All are very helpful. My pain has gone down considerably. Highly recommend. read more

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I waited to make this review until I was about completely done with my therapy. I have to say I was very completely satisfied with my experience here. All the Therapists were more than qualified and helped me heal from my accident. I have attended different physical therapy companies in the past and iMotion provided me with the most complete care. They combined exercises, hands on physical manipulation, ultra sound, ice and or heat, and I was given a band I could take home to strengthen myself on the days I did not have an appointment. The band was only $5. I was at another place that charged me $20! They did not lack in making sure I was getting quality care. I recommend their services to anyone seeking recovery. read more

iMotion Physical Therapy - Front desk - Physical Therapy Near Me - Fremont, California

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The front desk sucks. They messed up my appointment. When I arrived at early morning, the same person had scheduled the appointment 2days ago told me I didn't have appointment with them. Apparently they didn't understand people visit this place usually have really hard time to move. I finally made myself to this place, and even asked my friend for help.They shameless told me they didn't not put my appointment into system. What else can I say! And no apology! In term of their service, I guess I can get same results by doing some yoga poses at home. Save your money and time. read more