Shortt Supply is a business to be avoided. This business changed ownership recently and it is not…read morewhat it once was; an owner that stood behind their products and valued their customers. Last August I purchased a $150 pair of Topo Athletic shoes from Shortt. The purchase and fitting experience were exemplary. I have worn them occasionally since then approximately once a week for exercise walking. Recently I noticed that both shoes were abrading a hole at the same location on the inside collar. A call to the manufacturer directed me to the dealer to resolve the problem. On my visit to Shortt I was directed to the manager. It was clear from our first interaction that Shortt would not make any effort to resolve the defect in the product. To add insult to injury, after confirming that the shoes had not been subject to excess wear, I was told that I was at fault in my manner of walking despite 70 years of not having a similar issue with any shoe. No relief was offered. While Shortt has a wealth of excellent apparel, shoes and accessories at premium prices, they clearly have no interest in standing behind their products or making any effort at customer service. This is a business that knows it can overcharge tourists who will never be around to seek a remedy for a faulty product. There are several other reputable shoe options in the Gorge and you should give them your business.

For a neighborhood store, its impressive the amount of inventory they have, both in terms of…read morevariety and options within each category. First time I shopped here years ago was because I needed a good pair of walking shoes with arch and heal support. Those working here know what they are doing. They don't just recommend shoes, they fit you for the pair that best meets your specific needs and fits you properly. For anyone who has suffers from foot or knee pain, you know how life changing a properly fitted pair of shoes can be! In addition to a robust shoe, sneaker, running shoe, hiking boot area, Shortt's has all of your camping needs covered. Tents, sleeping bags, outdoor cooking equipment, dehydrated food, small cook stoves and more. They carry every color and size Hydro Flask and totes and coolers, too. Jackets, rain gear, hats, caps, swimsuits, sunglasses, clothing, waterproof pants and tops, maps, books - they have it all. The only section that I wish was more robust is the swim section. I swim an hour a day and while they had a few swimsuits, goggles and swim caps, I was looking for a mesh bag to carry my swim fins, gloves and goggles. They had three TYR bags but they were super bright neon colors and I want something more subtle. This is a family run business and they are all about personal service and as a result, when the store is crowded it can be challenging to get assistance because those working there definitely give full attention to the person they are widening with. It's worth the trade off. Definitely recommend.

Got loaded up with some great used wing foiling gear from the consignment section. Chris and Cruz…read morewere super knowledgeable and awesome people to speak with! Crazy friendly to anybody that walked in the door! Love the atmosphere, people and products!

Bought 2020 Rossignol skis here through the online shop but the skis were very unstable and had a…read moreton of chatter at higher speeds on flat terrain. Didn't get much support to resolve the issue. Even if you're not letting me return them after 1 use, I was hoping to not get ghosted contacting support on why the skis were underperforming.

The go to spot for wind surfing, foiling, standup boarding, biking gear in Hood River OR!read more

Gear, clothes, water and wind toys to select from abound at Big Winds! The only thing more…read morememorable is the great service and attention from the team. We always feel like family whether we're together in the store or sharing the stoke on the river.

Behind a deceptively small storefront facade, is a fly fisherman's wonderland. This place has it…read moreall: friendly and knowledgeable staff, great selection across price points and fair prices.

I had ordered a Orvis combo from them a couple of years ago as well as flies/ leaders/tools at…read morevarious times. Prices were always great and shipping was fast. I recently ordered a 3wt Redington CT combo with the Big Y standard reel. The combo was delivered in a couple of days. I noticed a problem with the fly line the 1st time I cast it. I emailed them and got a quick response even though it was Labor Day. They emailed me a shipping label to send the reel back. I had the reel back in my hands respooled with new line in less than a week. Great customer service! I've also got to say I'm really impressed with their Big Y Standard reel for the money. The machining is great and it's a really smooth reel that seems to shoot way above its price point.

Great prices super fast shipping and awesome communication as a first time customer of outdoor play…read morethis is an outfit I plan on dealing with regularly! Casey Riley Eugene Oregon

I returned an item, small purchase, and outdoor play charged me a processing $12 processing fee! I…read morecan't remember when I have ever been charged a processing fee for a return. It is shady, at best. Do not buy from this company!

You will not find a more helpful and skilled crew anywhere. The indoor range is top notch and very…read morenice for keeping my skills up during the winter. Great selection of bows as well. Geo

Windance is fantastic…read more Great selection of gear, great vibes, the staff is always high-stoke and helpful. Definitely feels like a pillar of the windsport community, and not just in the gorge. The consignment area of the shop is a great amenity, and theyve got a pretty good demo fleet of boards, foils, etc if you want to try something out. Theyve also got the best windsport hardware section with all the different bolts, nuts, doodads etc that i seem to misplace at an alarming cadence. My singular complaint is that whenever im in town my bank account seems to mysteriously drain down... its the weirdest thing

Walked in planning on spending $300-$400 on basic safety gear for a new sport and fully…read moreprepared/borderline keen to get upsold up to a full kit --so, literally thousands of dollars more than that. Walked out irritated enough to bother writing this review, having spent exactly $0. From the jump, front desk staff radiated general annoyance that I'd even walked into the place. A few basic questions about gear got me a series of one-or-two word answers and vague pointing. I get that we'd all rather be outside playing than working, but (1) basic civility is not difficult, and (2) the wind wasn't even that good that day?? Reading recent positive reviews, I have to assume this is just the kind of place that may have one approach to customer service for sporty-looking white guys and another approach for everybody else. I'm sure this doesn't apply to everyone who works here, but it's been a long time since I've had an experience this bad in a gear shop, and the owner might consider some level-setting with staff.

I cannot say enough about the entire staff of Mountain View cycles. not only did they help me out…read morewhen I was in a bind with my bike, but every single person I encountered was very friendly!!

My Pivot Shuttle SL "died" on me. Byron went the extra mile, even called Fazua in Germany to get…read morethe right parts and get it fixed. Thanks so much, Bill