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    IMG Stone Work

    5.0 (1 review)
    Closed 8:00 am - 4:30 pm

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    9 years ago

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    9 Brothers Building Supply

    9 Brothers Building Supply

    3.0
    (7 reviews)

    Let's start with the positive. They had the items I needed in stock. The prices were reasonable for…read morethese items (at least compared to others in the area). However, the customer service at this store and their store policies are horrific. Chris forgot to load one of my pallets when they shipped and refused to bring it on his truck. I had to borrow a pick up from a neighbor and hand move all the heavy pavers by hand. And I paid for shipping. But he simply wouldn't budge and told me to "do him a favor". Favor? I PAID for shipping! Chris also told me that although they charged a deposit for their pallets they'd come pick them up after install. However after install when I called for them to come pick them up he said they changed their policy and no longer pick up pallets. How very convenient for them. When I asked if there was anything he could do he said "i'm just an employee". Huh? But you're the employee who made the promise! So I had to pay $150 to toss the pallets plus I'm out $300+ on the pallet deposits. Suddenly their prices weren't so reasonable. This store has no concept of customer service and does nothing to help when things go wrong. As long as you're ok with that, shopping here shouldn't be an issue.

    The prices are reasonable but the service sucks. The delivery driver fucked up the drop off and…read morebasically left 15 yards of gravel in 3 enormous piles after botching the maneuver where you dump evenly as you pull the truck forward. Four of us (2 of them elderly), just spent hours spreading thousands of pounds of gravel down a 500 foot driveway. Do yourself a favor and don't use these guys.

    Enchanted Gardens

    Enchanted Gardens

    4.3
    (11 reviews)
    $$

    I ordered what I was told to be seasoned firewood. It was not. Moisture content was 45%-60%! All it…read moredid was smolder and cause creosote. The guy tried to nicely say that I'm a fool and didn't know how to start a fire. He also doesn't use a moisture meter and has no clue what the moisture content of his product is. Luckily I insisted on paying by CC as he originally insisted on cash........ plus tax? Then he offers me a $100 off. Unseasoned firewood is cheaper. We agree on him picking up the wood and giving me a full credit. He has not given me credit and it has been over two weeks! I had to start a dispute with my CC company. How do you run a reputable business this way? Brian. I wanted to like you and your product, but operating this way in my opinion is shady. People need their hard earned money to survive after this awful year. I have no doubt that if I had paid cash I would have had no recourse in this matter. Only do business with legitimate businesses that aren't scared to have reviews on their website. It's very telling and can protect consumers. Oh...... and they caused ruts in my yard by driving the oversized dump truck on the grass instead of the driveway- both times. It's all on camera Brian. This is your doing and yours to bear.

    Yesterday I bought two small plants there because my usual nursery Bay Gardens closed early because…read moreof holiday. The plants were really in poor shape, very dry and half dead but I hoped some mater and TLC could do magic. When I went to check out I found they charge a fee for using credit. I should have left the plants on the counter but I wanted to complete this project. Today I went to Bay Gardens and spent over $200 and got plants in great shape and..no credit card fee. There is NOTHING enchanting about Enchanted Gardens. Beware

    IMG Stone Work - kitchenandbath - Updated July 2026

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