This is the first complaint I have ever registered against a company I located online. While staying at a hotel in Januray 2017, I tripped on a stairway and my IPad Air flew out of of my hands and landed on the floor. Fortunately it was at least partially protected by an Otter case (lower portion/tray) The glass screen was broken.
I located IMaster online and mailed my IPad to them for repair - quoted cost $80 which I paid upfront. From the beginning I had a strange feeling about the man (the owner I am sure) I was dealing with. He was rude, short and condescending in both his website's email chat and on the telephonewhen I had contacted him about details.
My IPad was returned to me about 10 days later, and IT WAS NOT MY IPAD! I sent him a recent model with a black case in perfect condition (except for the screen). The one I got back was in a silver case - obviously used - as it had several ding marks on it. Worse yet - it did not function properly - the home button was constantly sticking, bringing up Siri instead of returning to the home screen. Very annoying!
I contacted IMaster Repair and my complaints were met with a barrage of denials and nasty comments saying that my claim was "impossible" etc..
The unit that was returned to me was smaller than the original and would fall out of the Otter case I had purchased for it in addition to being a different color. The switch was obvious.
I have no idea what this man's racket is - I do know that I would never trust him again and I would like to warn other people of his deceit and lousy service.
Beware of IMaster Repair of Payette, ID, imasterrepair.com read more