When I have had to come to Denver for my neurosurgeon appointments since 20006, I get sent to…read moreUpright MRI. Every time I have been here, they are respectful, patient, attentive and intelligent. Every staff, (especially the lady at the front desk) meet those social skills. Blessed to have them as part of the "diagnostic team"

I pay $875/mo for UHC insurance just for me. They take UHC, but not my specific plan so I had to…read morepay $500 out of pocket. The person on Medicaid behind me didn't have to pay a penny.

Went here for X-rays. Easy scheduling online, good parking, clean facility, welcoming staff, and my…read moreTech, Abby S., was wonderful! Professional and friendly. She made my experience very comfortable. Thank you!

The staff was very nice, friendly and accommodating. we got in right away for our MRI. I highly…read morerecommend them.

I've been to SimonMed several times for MRIs, CT scans, and X-rays. Until today I never knew they…read moredid Mammograms. So happy they recommended it to me today while I was here for an x-ray. The whole staff here is incredibly friendly, smiling and wonderful. They help you with insurance, forms and they do out of pocket. Highly recommend

2 visits to this location and both were scheduled appointments and both ran 30minutes behind…read moreschedule. Professionalism in the medical field is gone. 2 stars for price and ease of making appointments. Minus 3 stars for tardiness.

One of the best imaging places around, I have gotten a referral and seen the next day without…read moreissues every time (this year 8 times seen), friendly staff, I have not one complaint. Now I had a doctor out of the springs referred me to a Colorado Springs imaging place... waited 45 minutes on hold, pressed 1 for a callback and out of the 4 times I did this over 3 days, not one callback. Finally I contacted my PC and asked if they could refer me to this clinic to get my imaging for the pain doc in the springs.... Within 24 hours appointment made and seen. I am military retired, I hate anything that doesn't run efficiently.... This place has their stuff together! Keep up the great work!

Had an order for imaging in February. Could not do at that time. Doctor reordered the imaging in…read moremay. Was told that they would rerun my insurance because I had paid more of my deductible and so my fee would be lower for the service. Good luck with that! After 4 calls to get that done before my appointment...all I got was lip service and promises they'd take care of it and get back to me. No one did. So 3 days before the procedure I called again...because I only had so much time to cancel the appointment before there would be a fee. Still crickets. Oceana was suppose to call back the day I called to let me know they had re-run it. At 4 pm...(since 9am same day) I heard nothing so I called before closing to cancel and reschedule after the insurance was cleared up. Karen...appropriate name was rude and condescending. Flippant she asked if I wanted to reschedule or what! I said never mind I'd have it done somewhere else..she hung up on me. I'm sharing my experience with my doctor and insurance...I wouldn't waste my time here.

Unbelievably amazing staff. I came in at 9pm in a rush with my baby and they were kind from the…read moresecurity staff to the nurses and doctors. They got us in immediately, were so compassionate and calm, quick and professional. They got me out faster than any ER or urgent care ever. I will easily rush their way if I ever need again. Thank you!!!!!

Attentive, prompt, highly capable Drs and staff…read more They were also able to call / utilize specific medical expertise from Sky Ridge Medical Center immediately.

Professional staff and a quick and easy process!…read more If you take care of the check in process prior to arrival it's smooth sailing.

No issues. They didn't call me to make an appointment but there was some discrepancy about the…read moredoctor's order. I called again and the scheduler told me that if she couldn't find it she'd call the doctor for me. That was nice. But she found it and we set up an appointment. Arrived early to do paperwork and the check in associate came over to let me know my appointment was for a later time and they'd come get me when they could. The reassurance was kind but I did know I was early so I didn't feel put out at having to wait. My name was called and I went back to be scanned. They were all so friendly and helpful. It was a good visit and the results came the next day. Plenty of parking. Would come to this location again.

The MRI I had done at Touchstone was a solid 5-star experience. Great staff, easy process. Mildly…read morefrustrated that results were promised the next day, but actually took 3 days, but not a huge deal. Then why, you might ask, did I only give 3 stars? BILLING!!! They estimated my co-pay 3x higher than it should have been. $544! I'm not sure who was doing the math, but just wow. Touchstone's corporate policy is to refund within 30 days of insurance company payment. After more than 60 days, I finally had to call to get reimbursed. If I'd left a bill like that unpaid, I'd likely have ended up in collections, so wth? If I hadn't followed up, I'm sure my $ would've sat in their corporate coffers indefinitely. NOT ok!

I have called multiple times and left messages but no one returns my calls. It had been over a…read moreweek to get results from my MRI. I have no idea when I will have results as no one answers when I call and they don't respond to my voicemail. There are too many options for my future business

Health Imaging Castle Rock was very Customer focused throughout the entire process. They also were…read morevery thorough with their imaging. Would return here any time I have imaging needs. Melinda, who answered the phones (or at least when I called), was super nice and very compassionate. I was lucky a cancellation happened for a time later in the day and was thrilled to get in. She helped me post imaging and am not sure if she was the same one I talked to before the appt, but I believe she was. She helped make me feel comfortable about what was required and provided me an estimate of time the appt would take, and to make check-in quick I was sent a link for pre-appt paperwork. So efficient, so nice, so easy peasy. Thank you for all that you do.

Absolutely awful! My doctor sent me here for a thoracic MRI. The staff was courteous. However, the…read moreradiologist did not give a degree of curvature of my thoracic spine. Said the doctor would need an addendum. She sent one over. Instead of doing his job, he still refused! Now I have to go to another provider to have more imaging, more radiation, and more out of pocket cost to me. All because the radiologist was lazy. I would not recommend.

Often and repeated visits, staff is friendly, helpful & caring…read more Time efficient, very communicative on any possible delays and fairly easy to obtain appointments.

Top notch service and staff!! Michelle at the front desk was excellent getting me in ASAP since I…read moream losing my insurance at the end of the month. She was very quick and detailed about everything, including what my patient portion would be. Will, my MRI technician was also fantastic. He made sure I was in a comfortable position and had everything I needed. I let him pick my music after he gave me some headphones and it was a great selection. This was by far, the most positive MRI experience I have had. And I got my results back very fast!

Jenny was very nice and helpful. I did not have an appointment and still got my scans taken care of…read morevery quickly!

I had a hip mri done knee mri and lumbar mri done all at once. I showed up 30min before my schedule…read moretime and wasn't taken in for procedure till 30 min after schedule time. The first 2 went alright but when it came to doing my hip the tech was in such a rush to get me out of there he slammed the thing over my hips never taking the headphones off my head so I could hear him say anything made sure this thing was over my hip bones and proceeded to slam my legs and feet together and tied my feet together and walked out started the machine and clicks constantly. I couldn't lay still my back hurt my legs hurt and sorry for this but even my butt Crack hurt because he gave no time to position myself on the table. They don't talk to you through the headphones like other places to let you know what is going on. I WAS NOT TREATED LIKE A HUMAN!!!!! I AM NOT AN ANIMAL LIKE HE MADE ME FEEL!!