Prior to hiring their caregivers, Imagine did an assessment of my Mom's dementia and behavioral issues due to her dementia. At that time, my Mom was 94/95 years old. We detailed everything about my Mom. Despite this, Imagine sent caregivers who I feel, observed, and been informed by some of the caregivers that they have more experience providing companionship. That is NOT what my mother needed. Mom needed a caregiver that had qualifications, experience, knowledge, and demeanor to care for her. One example is when an Imagine caregiver was rubbing Vicks on my Mom for days. We had instructed this caregiver to rub Aloe Vera oil. When this caregiver left for her weekend, another caregiver and I was undressing my Mom for bed. My mom's skin all over her body was flaky due to the Vicks being rubbed on her. When I touched my mom's skin, the flakes would fall off. I was very upset. I asked this caregiver why she rubbed Vick's on my Mom. She responded that my Mom asked for it. I replied that Mom has dementia and does not know any better; and we instructed her to use Aloe Vera oil. I said the menthol in Vicks is too strong for my Mom's skin. I did NOT want her to come back. I emailed the Agency. I also have witnesses. In addition, we had a woman who cleaned our house once a week. She witnessed this same caregiver using Vicks yell at my Mom. The housekeeper told this caregiver she should not yell at Mom. I have other emails that I sent Imagine regarding what I feel are negligence by their caregivers. The most recent was Imagine sending a caregiver who has high blood pressure and asthma. We know this because this caregiver informed us in addition to hearing her wheezing all the time. Why would Imagine send a caregiver who has these issues to care for my Mom with behavior issues due to dementia??? Doesn't make sense to me. After that last caregiver, I quit using the Agency. read more