received rude service here transferred around never got answers. just go to UPS insteadread more

Sheila saved the day!!!! I messed up with the drop and go. Came back, found parcel. Repacked and…read moresent. Could not be more helpful!

The work is good. They can turn things around fast but you have to be willing to get treated badly…read more They are so rude over email and phone. They hardly acknowledge you when you pick up your items. Good work, terrible customer service.

These folks are amazing! Great quality printing, helpful, pleasant, fast and competitive pricing…read more Have been using them for years and always excellent.

Per usual these guys have provided me with quality production in just hours. I've placed a few…read moreorders with them now and each time they've surpassed and expectations. Thanks for everything! Josh and Aaron both are always very helpful.

Fantastic guys!!! I had a very rushed order, and they took care of me!!!! We got a great quality…read moreproduct with fantastic customer service!

Great, local business with reasonable prices and faster turnaround than most. The acidic…read moreAssociation has been utilizing them for the Hyde Park newsletter for years.

I was in a tight pinch with my graduation announcements (I only had 3 days to get them printed and…read moresent). Kwik Kopy on Waugh Dr. was able to get me a sample print within a few hours and my order of 50 5x7, front and back, color printed, 12 point glossy graduation announcements. Very professional and kind! Would definitely recommend to a friend :)

This UPS location is one of my favorites - employees here are friendly and efficient. Sometimes…read morethere is a line, but I have never had to wait more than 5 minutes to be helped. I also love how easy it is to process Amazon returns at the self-service kiosks. Parking can be a bit tricky, especially during busier times, but remember there is street parking available along W. Clay Street!

I never leave reviews. I either walk away quietly or become a loyal customer -- but in this case, I…read morefelt like I was standing in a UPS Store operating in total chaos. This UPS Store is an absolute embarrassment to the UPS brand. I paid $260 for an overnight shipment under 10 lbs -- a time-sensitive package meant for one of our restaurant locations in California. What should have been a routine transaction turned into one of the most incompetent and unprofessional experiences I've ever had. From the moment I walked in, it was obvious the staff was poorly trained and completely unprepared -- a group of young clerks being micromanaged by an overbearing manager who seemed more focused on hovering than actually managing. I provided the correct address directly from Google, clearly visible on my phone. The clerk copied the street and number correctly but somehow entered a completely different city, state, and ZIP code into the system. When I discovered the error the next day, I immediately called the store. What followed was a display of incompetence, lack of communication, and zero accountability. The first employee put me on hold mid-conversation while helping another customer. After multiple calls, I finally reached the original clerk, Ivan, who put me on another long hold and promised to call back -- which, of course, never happened. Hours later, I called again and encountered the same level of disorganization and immaturity. Another employee could barely handle a phone call. After several holds, the manager finally took over and delivered one of the most dismissive responses imaginable: "Sorry sir, you confirmed the address, so there's nothing we can do." Not a single acknowledgment of her staff's mistakes or lack of basic attention to detail -- just an excuse and indifference. No apology. No ownership. No empathy. This location is a case study in failed management, nonexistent training, and complete disregard for customer experience. UPS Corporate should seriously investigate whoever owns or operates this store and re-evaluate their hiring and training standards. What's happening here is unacceptable on every level. If you value your time, money, or peace of mind, avoid this location at all costs. There's a reason their reviews hover around 3.5 stars -- and frankly, that's generous. Take my advice: go FedEx. They at least know how to read, listen, and take responsibility.

I've had the pleasure of working with Kyle Taylor, from Gurrola Reprographics for years and I…read morecouldn't be more impressed. He is efficient and knowledgeable about the services and pricing Gurrola provides. If you're looking for top-notch service and quality work, I highly recommend Kyle and Gurrola Reprographics!

This is THE BEST all around printer in town. Amazing customer service, phenomenal turnaround time…read moreand stellar quality. I've had everything from construction blue prints to marketing materials printed and they're next level. Charlie and his team give my business a professional, affordable edge. Thank you!

I would like to recognize Assistant Manager Renarda Reynolds and Supervisor Amarie for providing…read moreexceptional customer service. I came to Staples to have custom table mats completed for my goddaughter's graduation party. Before arriving, I was told by several people that the service could be done, and this was confirmed again when I arrived. However, one representative later told me that he would not complete the order. I asked to speak with a manager, and Amarie immediately stepped in. She listened to my concerns and assured me that she would personally make sure my order was completed. When I returned the next day, Renarda was in the Print Shop finishing my order without hesitation. Amarie and Renarda made me feel valued as a customer by listening to my concerns, honoring the commitment that had been made, and taking personal responsibility for completing my order. Their professionalism, accountability, and willingness to go above and beyond turned a frustrating situation into a positive experience. They made sure the table mats were ready for my goddaughter's special celebration. This is what leadership, management, and excellent customer service look like. Thank you both for going above and beyond!

Breonna was cashier and Amazon return person. SHE DID A LOUSY JOB AT BOTH. She stopped to tape 4…read moreboxes together and had me waiting with my Amazon return. AMAZON FORCED ME TO GO TO STAPLES. Breonna was so RUDE. Two women were waiting quietly when BREONNA SAID.. move back, POWER TALK BREONNA. No one was TOO CLOSE TO YOU. When i got to you, you started taping boxes..REALLY, you fool, a customer is standing i front of you and you are making her wait longer while you make boxes, snd then you leave me and go check out two customers..REALLY, BREONNA.. I WAS NEXT!! Fire BREONNA, please. Reporting this to Amazon.

THE BEST FEDEX OFFICE - PERIOD!…read more Efficient, fast, and genuinely friendly! Walking into this FedEx Office feels like walking into a place where a bunch of your friends just happen to work. From the moment I walked in, I was greeted with smiles and outstanding customer service. JoJo helped me, and was absolutely phenomenal! Jojo immediately understood what I needed, handled everything quickly and efficiently, and did it all with a smile. Customer service like Jojo provided is rare these days, so it truly stood out. I ship items frequently and have visited countless FedEx locations throughout the city. Not one of them inspired me to write a review - until now. Needless to say, JoJo and the entire team at the W. Gray FedEx Office are going to get to know me well because I've officially found my go-to location. If you're looking for a FedEx Office where you're treated like a valued customer instead of just another transaction, this is the place. Five stars isn't enough!

I received horrible service at this location. I needed to mail one piece of paper, nothing…read moreextraordinary. I gave the young lady at the counter a piece of paper with the recipient address and she pretended not to understand what was written. I guess they don't require employees to have literacy skills at this FedEx. On top of her terrible attitude, she kept coughing in my face. I'll visit the Washington Ave. location next time - they've always treated me well there...