BEWARE! Lash Nazis! Bad management, doesn't answer the phone, lots of staff turnover, and...they drop clients (plural) at will! Yes, I am an ex-3-year client of iLashWorks and I have paid over $8000 in fees and tips. And because of a death in my family, and my being unable to cancel an appointment within 24 hours, and my questioning the $50 charge for said rescheduling, I received a letter one week later, the day before my scheduled lash appointment, that my $50 was refunded and I was being dropped as a client, and she was sorry for my loss. I had never been previously charged for any cancellations or missed appointments because I always called to reschedule if I needed or showed up for my appointments, one or the other. Do they have good lash techs and do they put out a good product? Yes. I went there for 3 years, so of course. BUT...and this is a big but, there was a constant "Lash Nazi" culture me and every other client and staff member had to abide by. I would be getting my lashes done and could overhear the Owner, Kit, trash talking clients, staff, and whoever else behind their backs. She was never in a good mood. And I could hear clients over the phone having issues with making their appointment on time due to sick children, traffic, work, they were sick, etc., and being upset at the same time that they were being charged. This is lashes, its fun, happiness, beauty, excitement -- not a concentration camp and it had that "feel" to it. People have lives. The world doesn't revolve around iLashWorks, but you were made to feel it was. So I am here to tell you there is life after iLashWorks. Come to find out I am one of a long line of dropped and devalued clients in town. As I began to call other Lash businesses in town, in fact the first one I called, Lashes by Lissa, I quickly uncovered that I wasn't the only one to call with a similar story. THAT was very interesting. Lissa was very booked up, and she suggested Blink Your Lashes. I called them, and unbeknownst to me and ironically, this owner was Kit's past business partner and I heard yet even more about her very ugly reputation in town of how she treats people. Blink Your Lashes got me in that day and my lashes turned out GREAT. I am happy to be on a regular schedule with "normal" people again. And then I found out there is Looks By Mel in WP. Mel was a previous lash tech at iLashWorks and the best one there hands down. I went to Mel for about a year and was very pleased with her work. You can be sure if you went there you will get great lashes. And lastly there is Lush Lashes in Altamonte which was referred to me by Blink Your Lashes in case I wasn't able to get in to see them as they were booked as well. Lash extensions are very popular and very addicting. It changes your life. But it is very very important you go to someone who knows what they are doing. These 4 businesses I describe here are very good ones. For all of Kit's talents and accolades in the lash community I actually did have her do my lashes once when there wasn't any openings with my other lash tech. I was very surprised to have glue showing everywhere on my lashes. I thought it was very sloppy. I had never experienced that from any of the other lash techs there. At any rate, there is life after iLashWorks -- they sent me directly to their best competition in town! This was my experience there. It's what I also observed and heard other clients experiencing, as well as learning of multiple other clients being dropped and devalued. I thought anyone who is considering going here should know. Go to any of the other 4 businesses named here. You will be glad and relieved you did. Life is too short right? And, btw, I have never been dropped as a client from anywhere ever, as I'm sure most of you haven't either. Go somewhere where you know you will be valued and your money and time will be appreciated. It seems to me that good clients are easier and cheaper to keep than finding new ones. read more
