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Ilūmra Skin

3.0 (2 reviews)
Closed • 8:00 am - 4:00 pm
Updated a few days ago

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Response time

1 week

Response rate

100%

Services - Ilūmra Skin

Acne treatment

Anti-aging

Hair loss consultation

7 More Services

Medical skin care treatment

Nonsurgical body sculpting

Nonsurgical hair loss treatment

Pore cleansing

Skin brightening

Skin condition consultation

Wrinkle treatment

Ilūmra Skin Photos

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4.6(64 reviews)
5.7 mi
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Locally owned & operated
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I've been seeing Kelly for almost a year now, and I truly can't say enough good things. Not only is…read moreshe warm, welcoming, and incredibly kind, but she also brings a level of knowledge and professionalism that sets her apart. From the very first appointment, she took the time to understand my skin and its needs, recommending treatments and products that have genuinely made a HUGE difference in my skin. She has an amazing eye for what your skin needs based on your goals. She also has a long-term approach to skincare, which I LOVE, and I've never once felt pushed toward unnecessary treatments--which is one of my biggest pet peeves! I feel confident and cared for every time I walk out of her treatment room, and truly enjoy our conversations during our sessions. If you're looking for someone who is not only kind but also deeply knowledgeable and results-driven, I cannot recommend Kelly enough!

Although it is at least clean, and the top injector Stacie is very experienced, the staff are…read moreyoung, uneducated in rules of society, older Americans and the disabled. I had been receiving Botox from this location in Cary for about 1.6 years. I was a steady customer. I spent a great deal of money. I became hospitalized for 4 months as a client over 65. During the last year, I had to cancel several days before on just 3 occasions, and on one occasion, the day before, rushed by ambulance to WakeMed. EVERY time I called as a professional courtesy, the most recent, one of the untrained young girls literally said to me, "hold and I'll see if we can cancel you!" I replied "excuse me? What does that even MEAN? I'm in the ER! Should I contact my attorney?" I was punctual as always to my last appointment. As I went to make my next appointment, happily saying "I thought I was over the critical time where I could die".. INSTEAD of CONCERN, empathy or acknowledgment, either the first untrained employee or another untrained employee NOT ONLY demanded $50 upfront "in case I cancelled my next appointment"!, but NONE of the staff employees offered ZERO concern or acknowledgment!!! I was flabbergasted! As a Duke University Chemistry professor and neurologist on sabbatical, I asked "are you familiar with the American with Disabilities laws? Are you familiar with the empirical fact that I've NEVER been a 'no show"?.. that even in the ER I was professional enough to call?" I stated "I won't be back." In addition, my pattern as an established client is once a month with a $140 budget. On EVERY OCCASION Stacie would make me EXTREMELY UNCOMFORTABLE and would purposely attempt to elicit more money by stating- with a very over concerned coercion, "You know.. because you get such low amounts that this won't hold unless you purchase X amount of units!" As I have been receiving Botox for a staggering 35 YEARS, I was aware of this fact and had to repeat again, and again and again, "I'm so sorry to disappoint you-as I'm disabled until I heal, this is the most I can do every month!" This is the ONE thing I do for myself. It should be a day/event of peace and joy. Instead, I left each session sad, embarrassed and purposefully insulted and demeaned. In addition, Stacie informed me "she couldn't inject me anymore as she was now only going to work on 'top-tier' customers!!" I wouldn't send my enemy to this place! It's hilarious to see uneducated, unattractive front reception employees try to pose as authoritarian figures to an MD, who was temporarily quite disabled in recovery.

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Ilūmra Skin - medicalspa - Updated May 2026

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