Good experience overall. Sometimes it's difficult to get help but I have found a few goodies in the as is section. I used the delivery option and they did not share all details (i.e. the movers typically move everything to one room) but I was able to tip movers more to place items where I needed them read more

While my son was visiting CT from San Diego, CA, I asked if he would go to Ikea with me as I was looking for a storage item for my closet and some stuffed animals for Christmas gifts. I purchased both items and more that day. While passing through the store, I noticed a small bureau that would look good in my bedroom under the wall hanging TV set. He took note and wrote down the measurements. Passing through another department, I spotted a file cabinet that could be locked and again my son measured this item. My son went back to the Ikea store on Christmas Eve day and purchased both items for me as his Christmas gifts. I, of course, was thrilled with the gifts. On the Sunday before he was leaving to return to San Diego, he assembled the bureau first (about a 3 1/2 - 4 hour project). He then was determined to put the file cabinet together before leaving CT. He was working very deligently for a couple of hours and then ran into a situation where there was an integrel piece of the cabinet missing. We had everything layed out and it just was not included in the box! He left on Monday and there it was, the half put together (heavy) file cabinet in the middle of my living room floor along with a couple of screwdrivers, a hammer and containers with the various parts (screws, etc.) neatly in a row. I called Ikea on Friday for assistance with getting the part and finishing the assembly. Neither my husband or I are capable of doing this work! I was on hold for maybe 15 minutes or so and almost ready to give up when an actual person's voice was heard saying hello. I began to tell my story of the missing piece and the fact that we needed someone to come from Ikea to finish the assembly of the file cabinet. I was told that no one from Ikea does the assembly work and that I would have to call another company that they me the name and number for. I also mentioned if they could not do that, we then wanted Ikea to pick up this item and return it and credit our son's credit card. The company they gave me the name of did not want anything to do with completing a partially assembled item and Ikea told me that we would have to pay for someone to pick up the file cabinet "as is" and return it to their store. Ikea did accept responsibility for the missing piece and stated that they would send it to us and we would still have to pay someone for completing the assembly. I explained that we had someone here to assemble the file cabinet for us and the assembly would have been free and completed if Ikea's employee, packing this box , did not leave out this piece. After speaking to another, what they loosely refer to as "Customer Service" (which should be re-named "Customer Dis-Service") employee, I left my number on a supervisor's voice mail. I was told by the 2nd person I talked with that she/he was out that day and would call me back as soon as possible. Today is Monday and I had not heard from anyone from Ikea. I placed another call and timed the wait to speak to someone at 12 minutes! The top leavel person of this department also reiterated that they would not do anything about the assembly and they did me a BIG favor by expediting the sending of the missing piece. My question to her was, "Is that what you consider doing me a favor?" "Actually expediting a piece to me that I cannot use because I cannot assemble the file cabinet myself?" What differance does it make that I will receive it quickly. My husband and I own a business which is close to 150 years old! When we make a mistake, we do not expect our clients to have to pay for it! Obviously, Ikea's mistakes cost their customers money and they do not care at all. Which leads to a "Buyer Beware" warning! read more

I went to IKEA in new haven today for a kitchen table and chairs. We wanted to grab something to eat so we got in line and prepared to order. Well there was an older lady with white hair hanging out of it. Along side her was a very pleasant young man. She was asking what we were going to get I started to tell her and the young man asked me at the same time. I was trying to explain what we wanted and the old lady with white hair was so RUDE! She threw the fries back into the pan and said " I don't understand what you want! Slamming plates and extremely aggressive. It's not the customers fault that 2 people at the Same time are asking for our order. I didn't know one gets the main and the other does the sides!!! Very very rude! You work in IKEA kitchen lady it's not that serious!!!!! Food was ice cold by the time we got to the cashier. The line was back to the food area!! I don't know if the guy was new but unacceptable!! The food was gross anyway! read more

Furniture lost and the lady didn't accept it was their responsibility to deliver them, and I had to all the way from cambridge to their store! And finally they delivered newely bought furniture broken and with lots of scratches read more

Always a great time. What a cultural thing to sit and watch people shop, eat. Good sales today for the week. Give it a try.

spent an hour walking thru the maze. found something i wanted so went down to the warehouse part of the store and spent another 10 mins finding and loading item into a carriage. next i got in one of the very long lines waiting to pay. after 10 mins of waiting in the line i got closer to the cash register and heard the cashier asking customers if they were paying with cash as this line was CASH ONLY! no sigh no acknowledgement while we were waiting in this long line that you had to PAY CASH till you reach the register. so now you have to go to another line that was just as long as the one i spent over 10 mins in before if you wanted to pay with a credit card. NEVER EVER AGAIN. ill pay more for the same junk in another store before i go back to IKEA. this store is a perfect example as to why brick and mortar stores are failing daily. read more

We needed to pick up a bookshelf from Ikea and stopped by late during the weekday. We were surprised how empty the parking lot was, though we had never been to this location before, generally you have to circle around and around at Ikea to find parking. This store is setup in the typical Ikea fashion, go upstairs, walk through showroom, then finally get to picking up your stuff. It had been some time since I was in an Ikea and I was surprised at the quality of the staging and also happened to find some other cool products that were not on my list (a cool, huge, glass salad bowl). The prices are always so reasonable here and the products are pretty good too! We were again surprised when we arrived at the checkout and didn't have to wait in line at all! We ended up making a couple more trips back to this store based on our awesome first experience. I guess the trick is coming during the weekday or at least coming later at night. Yay Ikea! read more

I enjoy Ikea like every other American Bargain Shopper. However, their staff at this location is very rude. Every single staff member, from Cafe, to cashier was so rude. read more

Went to store to shop for an order that would be shipped out of state. Employees did not know the location of the stores out of state and told me to order online. Placed online order 2 weeks in advance. Ikea sent an email 12 hours before delivery with a delivery date prior to when I needed the furniture. Called customer service and they said they couldn't change it. Paid someone to wait at the apartment for delivery since it was a few days earlier than our moving date and the delivery did not show up. Received call late that night saying delivery was incomplete and would be delivered 2 days later. This time we drove 7 hours to be there to receive the order. And once again, it did not show up. Called 4x and on hold 30+ minutes each time. 22 minutes and still holding. Glad I paid extra for the delivery...not. Worst customer service/delivery service ever! read more

We waited in line to pay for about 40 minuets,then we had to wait another 40 minuets for them to go get the box off the shelf. The people where also kind of rude. read more

Clean and organized store...lots of different choices! However...the employees were straight up miserable! None of them smiled and they all had attitudes. read more

This company has THE WORST customer service I have ever encountered. You can't get through by phone unless you are willing to be on the phone for hours, literally. They do not respond to letters or emails.I have been waiting six weeks to get a refund on an item I refused when delivered because it was damaged. DO NOT have anything delivered by IKEA. It is a nightmare!! read more

This place is a hot mess, with aggressively unhelpful employees and annoying crying children. Ok, the crying children are ubiquitous to an IKEA even at 9 pm, but this is the worst IKEA I've been to (I move around a lot, so I've been to a few) in terms of employees who are insulted by the concept of customer service. Too bad it's the closest one by about 50 miles, sometimes you just need cheap kitchenware. read more

Pregnant shoppers beware! IKEA has many cheap items for a nursery so you may be tempted to shop for your baby. Do not. IKEA coworkers are not helpful and appear to have been trained to harass pregnant women. After standing in an uncomfortably long line (I was passed over by a coworker opening a new line bc I didn't move fast enough), I purchased food items and put them in my IKEA blue bag. I went to the exit closest to the family parking area and was quite exhausted by all the waiting on concrete. An old man working for IKEA named "Al" approached me and demanded that I show receipts for the one picture frame and three food items that I had just purchased. My hands were full and I could barely stand, but this man treated me like some sort of shoplifting criminal. He did not offer to help me even though my hands were full and I cannot bend forward. I told him that I was pregnant and he did not show any consideration at all. He treated me with complete disrespect even though I was a paying customer at 8 months pregnant. When I called customer service I was offered 10% off. You couldn't pay me to go back to that store. read more

Four times I was on hold for more than 45 minutes and hung up on after that. I bought 4 items for home delivery and set up. They arrived the wrong day and didn't arrive on the later correct day. All attempts to call IKEA and the delivery people ended in utter frustration and no information. I would NEVER SHOP THERE AGAIN read more

Called ahead to make sure everything I needed to build a dresser was in stock. They said yes. Unfortunately, when I got there they only had 1 (out of 5) items that I needed. What's more, THEIR SYSTEM SAID THEY HAD 21 IN STOCK. The head of the warehouse said they would mail everything directly to me, I said fine. I get the products 4 days later to find 2 out of the 5 were damaged and unusable, while 1 was white (I ordered black). What's more, MORE, their "customer service reps" were uninformative, rude, and when I asked them to pick up the products for my 9 days of having no place to put my clothes he said "oh well." His name was Nate and was the most rude SOB I have ever met and I highly recommend spending the extra $50 bucks on buying the same dresser pre-made at Target, Wal-Mart, or Home Goods. Much nicer, smarter, and higher quality products (yes even Wal-Mart). read more

They get 2 stars for cheap furniture, but their customer service is horrible. On a satuday night they have 3 cashiers open, 20+min lines and the rudest cashiers. It's not worth driving 40 minutes down there to then have to deal with such horrible people. Also they don't have managers on after a certain time of the day and when you complain through the website you get a generic "we'll look in to it". read more

Rude, unhelpful sales associates in kitchens, I was in tears after the woman critiqued my kitchen ideas saying, "thats not going to look good, it's not symmetrical, " & " I can not talk to you anymore right now because I have a paying customer". Well I took my $15,000 budget to home depot where they know how to tret the customer right. read more

I'm a fan of ikea. I'm the obsessive compulsive personality type, and the ikea designs lend to that. This store to start off with is HUGE. I've been there several times and consistently get lost in the 2nd floor. The show rooms are great, and it's great to get ideas, but ikea is unfortunately not the easiest place to "pick up" a drawer case or something else you need quickly. That said, you can't beat the prices, and I've found that the quality is not too bad. Both my roommate and I have dresser sets from ikea and they are both in great shape! i saw make the trip at least once, for the ikea experience ! read more

Ikea fails in (1) truth in advertising and (2) customer service, as in long check-out lines. Number one: be careful that you are paying the amount shown on the sign. I picked up an item which the big sign said was priced at $12.99. Not so. The fine print is that this is the cost with their card, which I do not have nor want to have. $5.00 more without their card. That is outright deceit in my opinion. The second issue, the long check-out lines, is addressed in almost every review. Wouldn't you think Ikea would get the idea? I frequently leave the store empty-handed, not because I didn't fine anything I liked, but because I was dismayed by the lines and yesterday by the deceitful pricing. I guess this store does not need/want my business. read more

Had an absolutely terrible experience here today. I selected two chairs that were discounted and were not located in the isles. I went up to the kiosk to have them print the form with the barcode and went to the register to pay for these items. After waiting ten minutes, I was informed that the chairs could not be reached due to the fact they could not operate the fork lift during store hours. That is understandable. However, we were told we needed to come back at 9:00 pm when the store closed to get the item so they could operate the forklift. At this time, it was 3:30 pm and I live over an hour away. I was told I have no choice but to come tonight or tomorrow even after I paid for these items. I was offered the option of delivery, but only at half price. I am completely appalled at the lack of ability to rectify this situation. The customer service was terrible and do not recommend this store to anyone. read more

The service is worst than anything you could imagine. When one section was out of a cabinet knob type when they said there were 35 in inventory scattered in random sections. My wife and I spent an hour on a treasure hunt trying to find them and never did. The one rack we did find was randomly put in a sample bedroom and was still out of stock. When we asked 4 employees for directions they verbally try to tell you and refuse to lead you there. I think IKEqA puts dog shock collars on them if they leave their section. Because our entertainment center came in literally 35 separate purchases (down to the legs and screws), we found out their stock guy loaded 4 wrong shelves which I spent 2 hours in returns trying to exchange. Take a number and the 2 workers had 20 people to see in front of me. 45 minutes later my numbers called. On top of that, 6 shelves were out of stock that I get to drive back on May 19th to pick up. How to totally waste 6 hours of your Friday night despite knowing the 1 cabinet you want... go to IKEA! read more

Spent over $500 on new patio furniture in time for a party we were having . Went home and the table was missing more than half of the screws we needed . Went to the store and they were useless . They were out of the part and told me they couldn't get it in until a date after the party . How is this acceptable ? read more

If you have an issue you should just keep it to yourself. It is impossible to get someone on the phone. I am doing an ikea kitchen and spending a thousands there. I have had to return 85% of my cabinets and doors due to damage. Some doors they just can't get to you undamaged. Two of mine have been exchanged 4x. read more

BUYER BEWARE - DON'T ORDER kitchen from IKEA. Worst, horrific experience ever. Terrible customer service. Had to spend an additional $500 for kitchen installation because of their error and they didn't care. PLEASE PLEASE don't do it, you will regret it. read more

This place is greqt, but it there aren't enough employees to assist or work the registers.

We bought a shelf system online and the product arrived damaged and unusable. Took Ikea 4 days to respond just by phone to this problem and now a week later, no sign of a replacement. Better off buying from a place that is more responsive. read more

i don't recommend this place for furniture shopping and delivered to home , same thing for assemble i had 4 time returns and when guys came to home for assemble furniture they don't know what they was doing so i had to return furniture . specially customer service worst in wold ikia manager do not care abput there customer . specially manager name ellen or ( allen ) he was very not professional all so i was with my wife frot of me he tray to harass my wife i never ever go back to ikia . ikia management is jock they do not care about customer. Never ever bay any thing from there read more

Never again will I buy so much as a salt shaker from Ikea. From the "specialist" who helped me design 2,000.00 worth of Paks Wardrobes in the New Haven Store who had no clue what she was doing, only 2 computer stations with paks software for the 50 people waiting to use it (the 3rd computer hasn't worked in 2 yrs) to the stifling heat with no a/c and no fans (it gets hot in May and this isn't Sweden!). This took 4 hours in the store. To find out the order placed is wrong (90" doors for 79" cabinets) so already I have to refuse part of the delivery and then re-order doors and fight for a refunds), delivery never shows up/ no call on Saturday. Promised it's coming Sunday and will be called. Delivery company promised Ikea it was coming Sunday between 9 and 1pm, not that's not true either. No call from their incompetent delivery service. Just spent 40 minutes on the phone. No, not coming Sunday either. Now Tuesday and I "should" get a call on Monday, but if I don't, I can expect to be on hold "call no 9 in the cue) for 40 minutes. They should be ashamed of themselves and I should be ashamed of myself for even thinking this was a good idea. It would be cheaper and less aggravation to just buy real furniture from a real company. read more

Wow! I got breakfast and the cashier lady gave me less change than what she was supposed to. She was gone by the time I put it in my wallet.

Items are cool and priced well. Store is a pain in the "maze" to get through. All of the employees are unhappy and miserable. Customer service is lacking in this Ikea. read more

I went there on a Tuesday night about 8 pm to pick up an already chosen item with my significant other. While he was checking out wanted to grab a salad for dinner. Went upstairs for the cafe to order a salad. Nobody assisted me and was stared at like I had 5 heads. Asked for a salad and was told whatever was shown was what was available... Was handed ceramic bowls and told to go wrap it in aluminum foil to go. Cashier was very rude thereafter. When trying to back downstairs the elevator did not work and had to ask where to find the stairs- every employee working acted like I was a complete idiot for not knowing where things were etc. I had to take he stairs and walk throughout the entire downstairs like a puzzle to finally leave. Working in retail I was appalled at the staff and how rudely I was treated and incoherent people made me feel. read more

I love IKEA but you have to show up, not call. They do NOT answer their phones. I was on hold for 25 minutes. Within that time I got impatient, drove down and entered the store while still on hold! read more

Lazy workers, don't bother ask for their customer service for help. They are too lazy to go back to the stockroom to look for the item. I went there to get the corner desk for my son, there was only 1 left on the shelf and the boxes were broken so i asked for help, and the guy told me they do not have stockroom, liar! I checked on website, they have 12 in stock!! Liar and lazy people work there. read more

By far the worse customer service ever. Not sure where the Manager and employee named Janice got their training. I will be returning my purchase and will not shop here again. This store does not believe in good customer service. I want to be treated with respect when I'm spending almost $400. I will be telling my friends and coworkers how you treat your customer. Very disappointed with the way you handle concerns with prior purchase. read more

For handicapped customers - beware. You have to walk around the entire store in order to exit the premises. It is exhausting. Elevator takes you from the 2nd floor to the main floor but not close to the main entrance. That's when the hike starts. read more

This place has everything. You could spend countless hours in this place and only spend a few Georges.

IKEA has to have the worst customer service. I ordered my kitchen cabinets from them to be delivered on a Tuesday. I received two emails and confirmation phone call. An hour before delivery window, I was called to say they had overbooked and would not be delivering today. ( found out later, they had lost my order) After 1 hour and 29 minuted on the phone, got a new delivery date four days later. In the meantime, had already scheduled installers, plumber etc. They had to be canceled. Delivery comes, 12 missing boxes. Over a week after original delivery date, I can't get any confirmation of when missing boxes will arrive. Someone was suppose to call me yesterday, and never did. Most of my $7,000 order sitting uselessly in garage while waiting for missing pieces. No one returns phone calls, no one works at resolving issues. After all, why should they care, they already have my money? read more

At checkout i tried to purchase a vase that wasn't labeled. The cashier wouldn't call a manager or even try to look the item up. She told me I'd have to walk back to where I found it, and search for the others(I had looked for it all over the place before checkout). Once I had explained how it was the only one left of its kind I said, "so this vase can never be purchased? And her response was "yes". I've never been to a store where they don't allow you to purchase something.. read more

Have purchased a number of items from this IKEA over the years, but this time I walked away extremely disappointed. I drove there to purchase bath towels in a particular color. They had hand towels and wash clothes in that color, but no bath towels. I glanced at a display of various bathroom shelves mounted high on a wall and there were 16 bath towels--exactly the color I had come for--too high up for me to reach. Asked employee if she could assist in getting a few down since there weren't any in the bin. She went back to bin that I had previously looked at and told me there weren't any. I already knew that. I again asked about the display. She said those towels had holes in them and she couldn't sell them, but more towels were scheduled to arrive tomorrow. At no point did the employee express any sympathy or regret (e.g, "sorry you drove here for an item we're out of" or "sorry we can't take some of those towels down" or "sorry you need to make another trip"). ANY type of empathy would have made a big difference. Needless to say, I won't be going back there any time soon, if ever. read more