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IKEA

3.1 (48 reviews)
Closed 10:00 am - 10:00 pm

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Veggie balls!
Amanda M.

AHHHHH IKEAAAAAAAAAAAAAA Ikea is great. It's where people who don't want to spend a ton of money go to buy big furniture like things and products for their flat. That's what we did. We spent 6 hours here as husband and wife shopping for things for our future. Sounds like a big deal. It is. We also ate here. You should make sure to eat not by the children area because there will be a lot of children screaming. Unfortunately we didn't realize we were in the children section until after I finished eating. Poop. The food isn't bad though. I tried veggie balls with tomato sauce... seems like a healthy enough option. There's nothing wrong with Ikea, I just can't give them 4 stars. I'm sorry!!! They've got a ton of amazing things, but the whole process of picking out everything for your flat is overwhelming and likely to make a person go nuts. We almost lost it and had to divorce when we were trying to pick out a throw blanket for our couch. Don't worry, we decided to move on instead of fight. Winning couple.

"meat" balls and chips
Brett K.

I visited Ikea for two reasons: First and foremost to purchase a futon, secondly to try the meatballs. I do not think it is unreasonable to expect to go to an IKEA and leave with a futon. After all, it is described as a furniture store. If you believe that you can visit an IKEA and leave with the piece of furniture you desire, you (like me) have been fooled. In the show room, the sales associate told me that he would not fold the futon to the seated position because it's, "just 20 cm shorter than the one to the right." Uhh... Isn't the sole purpose of the show room to allow potential customers to see how the furniture actual functions and looks? Also, some of us use the STANDARD system. I know it's not actually standard, but still, a little bit of sensitivity would be nice. (I digress) Despite the best efforts of the sales person, we decide on a futon (cm and all). We head downstairs to collect our boxes. Of course, our boxes were behind a gate instructing us to get sales associate assistance. Do sales associates exist at this IKEA? After 10 minutes of being unable to find anyone who works at the store, I notice that the gate was unlocked and opened it. After that, it was like a scene from the Walking Dead. All of us zombie customers streamed into the area looking for our boxes. A sales associate finally appeared and seemed unperturbed by the fact that the section was now overrun with customers. The main box (the futon frame) was nowhere to be found in the gated area. We asked the sales associate how we could order it, he said he didn't know and it was "not his department". A response repeated several more times throughout the night before I gave up. Here is a thought - why don't you all stay in your department that way when customers approach you with questions you can actually help them? ... wait, I think I just answered my own question. We went to the customer support area, but the machine to get a number was broken and the waiting room looked like a government office waiting room. Objective 1 - FAILED Objective 2 - Meatballs We ordered meatballs and chips. Without asking first, a somewhat suspect sauce (dare I say gravy) was poured over the balls. (I think the word meat may be inaccurate) It was salty and somewhat bland and saved by the ketchup that miraculously (miraculous given the general attentiveness of this IKEA store) appeared. Given the price point and expectations, I would give the meal 3 stars. Hot sauce could have made it 5. Weighted average of the overall IKEA experience 1 star (Objective 1 had negative stars).

Qype User (deanne…)

Whether you love it or hate it, you will always find something you genuinely like here. I always end up buying silly things too like 500 napkins, which are awesome, for 2 quid. Ikea makes shopping simple with the browsing of their show room, smaller accessories, then the free for all grabbing of furniture in the warehouse. You can also just browse in the store or online and shop. They deliver! This location is great and the Ikea is bussing distance from about 4-5 tube stations on the Metropolitan and Bakerloo lines. The bus you want is usually the PR2 and it usually doesn't stop even with vigorous arm waving. Ikea itself runs a shuttle from Wembley and Stonebridge Park stations often. ( Note: if you accidently make the driver lock the keys in his van while it is running, he will be VERY angry with you.) Ikea sells not only furniture. You can build yourself a new kitchen, buy matching linen and bath sets, and furnish your kitchen with cookery, full place settings and dishes, buy hardwire or free standing lighting, pillows of every size for every occasion and function, and swedish meatballs. I love the food court and mini grocery store there! Cheap! Ikea has something to define everyones personality adding the satisfaction that you had to build it yourself. Nothing comes assembled but you can hire someone to build it for you. But, who would want that when you could wear the trophy of calloused fingers from the standard issue L or S shaped allen key ( I actually have an attachment for my power drill HAH!) Or better yet, cracking the code of wordless directions which require you to study every angle of every part, and look at every detail drawn.. Your pride will make you want to invite everyone over after you are done to look at a cruddy little side table YOU built. Grrr But it is all brilliant. Instant new home. Everything always looks like what you think you are getting. One table can come in 5 colors. A couch can come in about 30 with varying fabric materials and cusion quality. With an allen key(always supplied), flat head and phillips head screw driver you can build anything. The only other items you may need to complete their products (not including adding your personal flare) are a hammer, power drill, measuring tape, scissors and an iron. The furniture is usually good for one go, sometimes two, but not everything survives moving or being taken apart and rebuilt. Some furinture is good quality but most of it is cheap crap, which is great because you can redecorate often if you want and not spend a fortune. I don't recommend their cookery but mostly because I like high quality, expensive, non stick stuff, but it doesn't look bad and is functional. Their plates are awesome and last forever but their glassware is thin and often breaks easily. The linens are good but the cheaper stuff fades easily and cheap towels fall apart or get holes. Go buy something. Prove to people you are organized. Prove you have fashion sense. Prove you are someone who can be uniquely defined by a couch cover and coordinating curtains. Remember, Ikea loves you. Eat their meatballs too.. they are wicked awesome.

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Laura Ashley

Laura Ashley

4.0(4 reviews)
1.7 miBrent Cross, Cricklewood
££

Large store with a good range o furniture, bedding, lighting, soft furnishings and accessories…read more Staff are helpful and don't pressure you to buy like some stores. Bit of a nuisance not being able to pick up small furniture, such as a mirror, straight away. It has to be delivered at cost which I think is a bit of a rip off.

Shout out to Megan who gave us some great service. Went there during the sale and bought 4 pieces…read moreof Balmoral furniture (fancy!). Unfortunately one piece, the single bookcase had just been discontinued and we weren't able to order it. Megan then offered the store model as an ex display piece and seeing as I wanted two, called round all of the London stores looking for another one. Unfortunately (again!) one couldn't be found so she took us round the entire range until we found a suitable replacement. We also bought another store piece and completed the order. I had everything finally delivered yesterday and delivery was also good, the Laura Ashley people have me an expected time a couple of days in advance, called beforehand and delivered the ones from warehouse without issue. The independent delivery guy, Desmond, recommended by the store also delivered early. I felt really bad as I live on the fourth floor and one of his pieces didn't fit in the lift, he'd already told me that if this was the case there would be an extra fee, but the speed and professionalism he did it in meant that I had no problem in doing so. I'll definitely check out Laura Ashley again the next time I'm looking for furniture!

Brent Cross Sofology

Brent Cross Sofology

2.0(5 reviews)
2.0 miBrent Cross, Cricklewood
££

Bought a sofa, chair and footstool in a bundle on clearance knowing that it would likely come off…read morethe showroom floor. The website suggest the furniture would be like new without major defects. It turns out sofology sent a chair with a knife blade cut in the Armrest and refused to exchange a chair for another one because they ran out... however, there are SEVERAL available on the website also on clearance in the same area in which I purchased my chair. Bad customer service all the way around.

The worse ever customer service in the world, customer has no rights after sale, even if deceived…read moreby the sales person. No star is my choice, it started well and ended in disaster. Went in to buy, LIRA the sales woman in Brent Cross was all nice and I was shown around the store. Finally decided on a set because of the colour. She hid the fact that the colour displayed in the store has been discontinued (which I later found out through another one of her colleagues) and that it only comes in silver/reef. After 6wks they delivered and obviously she had ordered me the silver. Went back to the store and was told by the manager (useless) that the displayed sofa is silver (obviously colour blind) and that is what I have ordered. To top it off, LIRA lied by saying I was aware of that fact, when she knew full well I was redecorating and had just got rid of my old silver sofas and was looking for unusual colou. Didn't get anywhere and was told to contact customer services. Oh well, that is one big mess there as you can only communicate through email, they can call you, but you can't call them. They are all ears politely, but after 3 days and 2 pointless conversation all I was told " the store manager is happy with the sale and we can't do anything else" goodbye. Requested someone higher, she said to email again. Emailed, but no reply. Also their delivery men were trying to set the sofa up in record time, they were fixing the screws in side way and not to the end, so my husband suggested to them to slow down and do them again. They couldn't even understand what we were saying to them as they could not speak a word of English. Anyway they left leaving a massive black mark on the unwanted sofa and said to write it on the delivery note and signe it. Now I have a silver sofa that I did not order with a black mark on the seat to top it off. No action from sofalogy and all these positive review must be done by their staff cause I don't believe a word of it. There is another link and if I had read that before going, I would have never even thought about buying sofas from this shamble of company. AVOID AT ALL COSTS, they will lie through their teeth, make mistakes and make you pay for it. If you are waiting for an order (you poor thing) then do not accept on delivery, this is the only way you will get attention. GOOD LUCK.

The Sofa and Chair Company

The Sofa and Chair Company

2.8(4 reviews)
2.1 miEaling
£££

Gorgeous furniture, accessories, and outstanding service. We've bought multiple pieces from them…read morefor clients in the US, each time they have done an outstanding job. The delivery service they used for shipment wraps the articles quite carefully, I never have to worry about shipping. The photos they have online really do a wonderful job letting you know how remarkable the item will look in the home. Truly enjoy buying for our clients here.

Before we visited their showroom in Acton, we called the company and emailed specific bespoke…read moremeasurement, we wanted to achieve. When we come there we met a German assistant sales person, who told us the owner holds a British Passport, but was a Pakistani. We didn't bother on that, and took the time to look around. It was very impressive what they hard and thought the quality was in height standard. We then discussed our wishes, but rather our wishes and the measurement we had, the sales person was only interested to sale what was on display, hence telling us he can reshape display item, in our size. We didn't like it, and when we wanted a different fabric, the price was untouchable. The sales person was extremely rude, as my child touched items in the showroom, he was telling to my 2 year old son. "Don't touch..don't don't" hike we were beside him, we seriously felt bad, and had to leave. He then run after us to the car park, and said OH....I have a sofa on your budget. We looked each other, me and my wife and didn't know what to and how to respond. Bad attitude, forcing to sale things that isn't on your wish list. Other then that, very impressive items on display, in a ghetto place, in Acton.

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The Sofa and Chair Company
The Sofa and Chair Company
The Sofa and Chair Company

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IKEA - furniture - Updated May 2026

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