Got an order for pick-up, food was good, but sending out an order that includes pancakes and crepes, with NO SYRUP, is unacceptable. Long time til I consider IHOP again. read more

First off this morning. We made our way to the table after standing there with nobody around for close to 4 minutes. I seen the cook look at us then went and told the hostess that people are waiting. She hurried up to the front and sat us down. Shortly after sitting, the new waitress, who was in training came over and asked what we'd like to drink. I ordered coffee and my wife ordered a water. After several minutes in there and we ate the only one of three tables where people are so, figuratively, there wasn't anyone inside but three tables so, service should've been done in a normal or faster time but, sitting in there while waiting for our drinks, we heard the manager and two of the waitresses and the new waitresses in training so four in total talking and blasting and talking shit about other coworkers and people they know and stuff. Well, I heard enough of their gossip shit. Got up and went to them and told the manager '"I'd like to have my coffee and water we order several minutes ago". The Manager and new server apologized and said we'll be right there. Piss me the hell off for sure but, it gets better. The waitress in training came over. Took or order the best she could. It seemed as if it was her first day. That was okay because I know with proper training, she will be much better soon, assuming her training is how to give proper service and not who has the most and best gossip. Our order came about 10 minutes later. Guess they had to go out and get an egg from the chickens. Anyways, my bacon was burnt. My sausage link was undercooked. My ham? No problem. They slice a piece off warmed it up and tossed it on my plate. The hash browns??? Totally shit! Hard. Tough. Should use a serrated knife to cut my hash browns. My egg? Cooked with other eggs the cut off and placed one egg on my plate. Must have been ready for us for a while because when I got my order, the pancake was barely warm enough to melt a small amount of butter in the middle. You can see that there's still butter on my pancake that wouldn't melt. My wife had had eggs, bacon, hash browns and toast. Her was the same! Our hash browns and meats tasted and felt like they were cooked yesterday and not this morning. We gave our plates back with most of the food still on it. Not able to eat. I told the waitress in training that next time she sees food like this, especially burnt bacon, you should question the cook about this bacon and if it's really ready to send out. The manager came over and said that 'I'll just take one meal off your ticket and I'm sorry about that'. I told her, the manager whose name I forgot to ask but, I told her I've been in customer service for many years and telling you that you should fire your cook. You should be reprimanded for letting home cook like that and the waitress needs to have to knowledge and guts to ask the cook about the food that's going to be served to our customers. The smile and cocky ass attitude that manger had when she first came to talk to us quickly went away after I told her she should be reprimanded. Bottom line is this. If corporate doesn't step in and make some serious customer service changes, that ihop location will be going outta business due to no patronage. No one's fault but management and corporate. Let's see what happens. This is what I sent back from my order that I couldn't eat. Horrible. I feel sorry for anyone else that experiences this same as we did, I'm sorry for that. This was a waste of money. Cold pancake. Undercooked sausage. Burnt bacon and horrible hash browns. read more

IHOP - This is what I sent back from my order that I couldn't eat. Horrible. I feel sorry for anyone else that experiences this same as we did, - Breakfast & Brunch Near Me - Pocatello, Idaho

I love eating at IHOP, however I do not enjoy waiting an hour for food because the online orders are more of a priority then the customers in the restaurant. On the weekends they should not take the online orders during the breakfast hours. Other restaurants in town have quit because of the long wait time for the in restaurant customers. And I hate seeing the waitresses being verbally abused because of the long wait times for the food. read more

We just left IHOP after 45 minutes of waiting and no food. What a shit show this place is.

Mellissa was a wonderful server food was good we surely enjoyed the visit will be coming back and we hope mellissa will still be there to be our server read more

I went with my friends to IHOP and the waitress who introduced herself as Alaska but the receipt had her as Avery was completely clueless on how to provide good customer service. If she doesn't like her job (which she obviously doesn't know how to do) should either quit or be fired. Very incompetent, got my ordered wrong, gave me an ice tea with no ice, if she cannot write down orders correctly then move on to do something else. I would not be back to this place. One more thing, when she brought the check, she waited to see if we were going to give her a 20% tip, in your dreams lady. Don't come here, you've been warned. read more

My wife and I have been regulars at IHOP for a long time, every Sunday after church but lately things have gotten so slow we are no longer going to go there for Sunday breakfast. Today, June 14, 2026 we got there and there were plenty of tables open and plenty of servers but no busboys, servers were cleaning tables and so was the receptionist. We were told 10 minutes it was 20 and they weren't seating people because tables weren't cleared and there was discussion as to who was supposed to get the next patrons. We finally got to sit down, ordered and waited 41 minutes to be served. Last week we walked out due to the wait. The week before we waited over an hour to be served because they were busy filling take out orders, ridiculous. So IHOP was making money but the servers weren't making tips, bad practice if you want to keep employees. The servers are great, polite, apologetic over and over. Management not so much. need more busboys, maybe even another cook, need to clean tables and seat people faster, don't put take out orders ahead of sitting paying customers. IHOP has lost our business for now. read more

( Do not come here with a large group ) Walked in with a group of 11 on a Sunday, had to wait 30 mins which was fine. I went back to check on our tables to the lady at the desk talking crap about our table saying to another employee that we weren't out outside and it would be better for them if we didn't show up. Considering 7 of the 11 of our group were children After we got seated We waited 15 minutes at our table without our drink order being taken so we just left. Awful customer service we will not be returning. If I could rate 0 stars I would. read more

I don't remember my servers name, but I came in Saturday night and she was absolutely the best waitress me or my wife have ever had. My wife just reminded me to write this so she gets recognized, but we had a party of 6 and she made sure we had our appetizer out fast and none of us ran out of water without her being right there to fill it up. She was actually hilarious too, kept us all giggling with jokes and shit. My family loved it. She had long black hair and was super short. Funny gal. My mother does not speak English and she did her best to communicate with her and not go over her head. We could all tell read more

Awful location. Portion is smaller than other locations, at least with the omelettes. Also I ordered online. I was 15-20 minutes late from the time it should he ready to pick up, and they still did not finish cooking it. I had to wait for the buttered toast and that took an extra 10min to get that done. It was not even that busy. There were 10 or less people in the diner. I now understand why this location has low reviews. read more

I went into the Pocatello, Idaho location to purchase a gift card. The staff member didn't know how to ring them up, so he went back to get the manager. After 2 minutes the manager asked what I wanted then he disappeared for another 2 minutes finally coming out and getting one off the wall behind him. He said he didn't know where they were!!?! He finally took the card and my debit card and spent another minute on the cash register finally returning. Then I had to walk around the counter and get the gift envelope for the card. Was NOT impressed! read more

Dear manager I hope in the future you train your employees properly on how to address the public and also whom ever answers the phone has proper information to share with customers. I called this morning to place a phone order and was informed IHOP takes online orders. Never once was it shared I could not come in person to place an order. So when I walked into IHOP it took 7 minutes to be acknowledged and then asked by the hostess if I needed help. Well I'm here standing waiting for someone to acknowledge me. Then informed I could not place a to go order in person. Very Disappointed, Mayer Las Vegas Nevada read more

This location in the chain is not on par with the other locations I have tried. Not sure why. The Pasco, WA, location is much nicer, cleaner, and has better service. It looks like from the other reviews, this was not just a bad day. IHOP has gone to mixing pancake batter into their omelettes? What does this achieve? You either wrap your omelette fixins in a gross pancake, laden with egg, or in a gross egg with pancake taste. This is insane. Makes you want to be a fly on the wall in the meetings where these corporate decisions are made, just for the entertainment of how such lunacy percolates into a product decision. Our visit to this location was not helped by the redneck family that was there when we were. Clearly (for the benefit of the whole restaurant) they were not happy with their service, which appeared to be an over one-hour wait after ordering. The IHOP staff were not adept at handling their issues, but thankfully the family decided to just vacate and "take their dad gum business to Denny's" with plenty of loud complaining on the way out. Needless to say - no reason to return here. read more

Sarah with pig tails was the best server ever!! Their food was amazing, loved the cinnamon dippers. Vibe was immaculate. Energy match asf.

My wife and I ordered spinach omelettes from IHOP. Got it delivered by DoorDash. This is what our omelette had. Just a ball of spinach stuffed in the center, cheese was all on one side, they forgot the hollandaise sauce. Basically we got a generic omelette, with spinach from a bag, and a few mushrooms tossed on it. Could have made this quality from home. We paid more for delivery and convenience and got less in an overall service. read more

IHOP - Spinach & Mushroom Omelette - Breakfast & Brunch Near Me - Pocatello, Idaho

The IHOPs in Mesa, Arizona are so good. This IHOP is average at best. Bacon is so rubbery. Never seen bacon like that. Food is average. Price is okay. read more

The service was slightly slow. Besides our fries being cold I believe that the food was delicious. The ambience was great I loved the music selection. Special shout out to Lyndi for bringing us a large plate of large fries, she was a real doll and I appreciate her kindness. read more

I had breakfast here on a Sunday morning. They were super busy, so our wait time was really long. The food was great, and the waitress did a great job. I will probably visit again at a less busy time. read more

I love Ihop! The remodel was very much needed and looks amazing! New staff is working hard to improve things!

There were 2 people actually doing things here: The cook and the person serving as hostess. They were quick and great. My waitress was HORRIBLE. No manners, no thank you, you're welcome, didnt answer questions just pointed at the menu, no refills. Really disappointing. The waitress had to be told by the hostess that her table was waiting for their check, and it was NOT busy. Not coming back here. read more

We went in yesterday for Mother's Day breakfast. Of course it was busy but we had only a short wait. When seated our waitress Shelley, I think that's her name ( table) 12, was right there getting our drink orders and upon returning got our breakfast orders. we had a little wait for the food but that was to be expected. The place was packed. Anyway, our food came and it was so good. Just what we wanted. My son asked for something different on his breakfast and I asked her for extra butter and it was all there. She was always checking on us and the other tables as well. She needs an atta girl for that. Thanks IHop! read more

Don't waste your time here. One of the worst options in Pocatello. Service is terrible, food is terrible, it's just plain bad.

Hadn't gone to this location for a while and was shocked to see how much this restaurant had gone downhill. Only one small section was open and we had to wait a half hour to be seated. Once we were seated no one came near our table for over 20 min. Then we were given water and menus and the waitress disappeared for 15 min. In all it took over a hour to get our food. The food was not up to IHops usual standards, the Omelets were awful. Not going back. read more

We'd been saying we should try it, so we did. Boy were we wrong. We arrived on a Sunday evening. One table in the restaurant had a customer. Two customers were ahead of us. The hostess led us to a half clean table and then proceeded to let us wipe it down. (I probably would have moved us to one of the myriad of CLEAN tables that were available, but she didn't ask me) The hash browns were previously frozen and mushy upon presentation. The strawberry crepes were adequate, but the whipped cream on top of them was not the vanilla cream that was promised on the menu. The eggs and sausage-according to my daughter-in-law-were perfectly "fine." My son enjoyed the Spicy Poblano Omelette, but to be fair he was incredibly hungry by the time we arrived at the restaurant, so I'm not sure I trust his opinion. Dirty table, missing silverware, a server who could not put the coffee cup in front of the one who ordered it and then forgot all about us as soon as our food was served..... My last trip to an IHOP. Disappointed. read more

Sat and waited 15 minutes to be seated. Finally was sat and no one ever game and got our drink order. Two other tables came in and ordered and no one helped up. We got up and left, we asked for the manager and they weren't even apologetic or asked us to stay and they would take care of it. read more

Great breakfast with very good service. Eggs were tasty and cooked just as we asked. The waitress made good suggestions and made substitutions where we requested. Good experience. read more

Wait times are horrendous are not seating people with in the time window given and not in order that people come in the door

POOR SERVICE!!!! Don't bother eating here. Terrible experience all the way around. Took 5 minutes for anyone to seat us while telling us they'd "be right with us". When we received our beverages, the juice cup had old coffee stains on the rim. I had to get up to let our server know to get a new cup...and she brought back the SAME cup with the same stain still there thinking we wouldn't notice. Seriously, who does that? No silverware with our food, and we had to get up to ask for coffee creamer. AND, both breakfast plates were supposed to come with pancakes and she never brought them. I had to get up and ask them for our pancakes... which they gave us them cold after. I've been in the restaurant industry for years and this is the worst IHOP and restaurant Ive ever been to. And to top it off, we had to walk up to the counter for our check. IHOP, wyd? TERRIBLE SERVICE FROM YOUR EMPLOYEES. read more

Apparently you do not want to go in to eat an hour and a half before closing. All the tables were dirty. They sat us at a dirty booth. We asked for it to be washed, and had to show the waitress the places that she had missed. She asked what we would like to drink. I responded coffee, my wife wanted tea. The waitress told us all the coffee pots had been emptied and cleaned. No coffee or she would be there until 1:30 in the morning cleaning. At that point it seemed it was to big of hassle for IHOP to try to serve us 10:30pm. We decided to take our business elsewhere!! read more

Went to IHOP today for breakfast. There was a 15 min wait. No problem until the hostess forgot about us. There were several tables open so I don't understand the wait. When we ordered it took a long time to get our food, again not busy. Food was great though. read more

It's an IHOP and the quality transcends. The food tastes the same here as it does at the IHOP locations in L.A. I'm not complaing at all but it's a familiar joint and it is what it is. I had the fried chicken and waffles and I tore that up. I also had a side of hash browns, which I doused with tabasco sauce, because tabasco sauce rocks. Service was great and the food was fine. read more

The food is delicious and timely. The kitchen appears clean from the front ant the cutlery/ dining room and tables are very nice. Side note Patrick is their best cook read more

I was bitterly disappointed, not in IHOP, but in Door Dash. When they delivered my order they forgot my drink. When I called Door Dash they would not retrieve my drink for me; would not even discuss the subject. They simply said we've credited back the cost of the drink and make a $5 coupon available for me to use on my next Door Dash order. As I began to explain that I didn't want a refund--I wanted my drink he hung up! read more

Today is Valantines day so going in today my husband and I expected it to be busy. We only had to wait about 5 minutes to be seated. We had to wait 15 minutes to be asked for our drink order by the manager. Our waitress was helping everyone else with a smile and ignoring us on purpose. The waitress basically threw our drinks on the table without saying anything ad left. Minutes later the same Manger came over and took our food order. Another 15 minutes later the food showed up. The waitress threw the food down and walked away. The food was horrible. My orange juice was warm. Our eggs were greasy and very dry. At the end of our meal the waitress brought the check and said " I'll be your cashier when your ready" that's all she said to us during the whole time. So overall the experience was horrible. But the manager that helped us was nice. We won't be going back. read more

My experience at this specific location was actually a good one service was pretty good and the quality of the food was great so no complaints here. read more

THE FOOD WAS NOT COOKED LONG Enough, the service was slow but our waiter was very nice, it's not at all how I remembered and I was super disappointed... read more

Best thing about Ihop is their hours.In a city like Pocatello it is not always easy to get food served to you in any time of the day or night and some restaurants even close earlier (if they open at all ) on week ends. I like to have steak tips with eggs for breakfast or lunch and food always tastes to my expectations and I never waited for too long to be seated or for my drinks to be served. The only minus is their free Wi-Fi is a joke.They tell you the password which is written on the wall and when you connect it tells you you have to sign it for it and opens a google page over and over again and then just kicks you out. read more

Slowest service ever. Only one waitress on duty and one front guy/bus boy that was the slowest I've seen clearing a table. We had a 10 minute wait to be seated even though the restaurant was more than half empty. Several customers were complying about how long it took to get their food. One would think that on a state wrestling tournament weekend where every hotel room is booked, management would make sure their restaurant staff is maxed out. I will never eat here again. read more

My wife and I ordered shortly after 6pm on a Saturday night, and weren't served until 7pm. My wife was served 2 eggs on a small plate, instead of her cob salad. My pancakes were only slightly warm--the butter on top of the pancakes wouldn't even melt. My over-easy eggs were over cooked and had a crusty surface. Oh, did I mention the large milk that I ordered with my meal? When the food was served, I reminder the waitress about my milk, and was told that she would be right back with it. When I was over 1/2 finished, the waitress told us that they had run out of milk, and that someone was sent to the grocery store to buy some more milk. It arrived to me AFTER my meal was finished. The waitress talked down to me, and acted that she was doing me a favor by not charging me for the milk. Needless to say, it was not a pleasant experience. read more

If you enjoy slow service, rude service and judgmental waiters/waitress then this is the place for you! Over cooked food is one of the many wonders along with crappy coffee! Hey, at least the manager is a grumpy old lady who looks like she'd rather be anywhere else! Overall my experience was far from good and I will no longer be coming here. Butter Burrs is the place to go if you want good and friendly service along with amazing food! read more