This place has had bad reviews since they opened and that's kept me from giving it a try for a long while. I have no doubt many have had a bad experience here but the two times that I've gone in the last few months were quite positive. Food came out as ordered, waitress was friendly, we didn't wait too long. More or less an adequate experience from a big chain. If I had to critique I'd say the place is a little dirty (sticky syrup spilled, etc.) - but eh - I don't have high expectations for an IHOP to begin with. I've certainly seen more offensive waffles houses. read more

I ordered food through a delivery service. Granted, I understand that it is not going to be delivered hot and fresh... but the food was just NOT GOOD. It looked decent. I got a Spicy Poblano Omelette with has browns. The hash browns were good - typical hashbrowns. But that omlette honestly tasted so bad I almost didn't eat it. However, because of the delivery service, it was a VERY expensive breakfast, so I forced it down, but it really made me want to gag. I will never eat at this IHOP again. For sure. read more

One of the worst experiences I've had, truly. The place was very dirty, we got no silverware or napkins till 15 minutes after we got our food so we had to get up and go find someone to ask, the quality of food was horrible. The fries were hard and cold, my tomato slice was hard in the middle, and the servers were not educated on their own menu, disgusted is what I am. read more

I only gave this 4 stars because our server was amazing. My partner and me were seated around a very crowded area with families with their children when we could clearly see 6 clean booths open. The hash browns were cold and the ham was burnt. read more

Waited about five minutes after walking in the door before we even saw an employee and about another three before they sat us, (place was nearly empty). Waitress was amazing but I ordered a soup and sandwich, waited an hour for our food and just before it came out the waitress told me they were out of soup. I ordered onion rings to replace it, which were really good, but didn't get them until I was done eating. read more

The server was very rude. Not a person you want to deal with when your hungry. They don't care!

The staff was mostly young and that caused many delays. We didn't get food until an hour after we ordered. The soap dispenser in the bathroom was empty. Urinal had something floating in it. Hostess was unorganized and could find a seat for us. And we got no attention whatsoever we couldn't even ask for another napkin. Overall would not come back. read more

Went here for a Palm Sunday breakfast... left hungry. Aside from the super cold waitress, the hash browns were undercooked, eggs overcooked, crepes were overcooked, and the strawberries were old. The waitress gave us no syrup for the pancakes and never checked on us beyond the food delivery. It took 20 minutes to just get the bill to leave. The only decent thing about this meal were the drinks. 0/10 recommend. read more

the service was not good whatsoever. The waitress had an attitude and was being very rude for someone who works in customer service. The food was not as expected and our milkshakes were full of milk and did not taste like the options we chose. I feel as if she rushed through everything and just was not polite whatsoever. read more

I want to IHOP with my friends late at night because we were hungry, and not many places are open. we had a good experience last time we went so we went back. This time we went my waffle was about stiff as a rock, and my friends food was super greasy. The service wasn't bad however it took forever at 1AM, we didn't get a refill until we were ready to pay and leave. read more

We had to wait so long to even get our food and 4/7 people who received the food wasn't even the right order. There was also a lady right next to us who received burnt pancakes and my friend who was with us received the wrong order and never got her food. Never coming back read more

Place is poorly managed, bathrooms were filthy and one of the wait staff had there 4/5 yr old child there left alone in a booth while she was working. And if not in a booth then she was following said parent around read more

Missing items in our take out order. Called the restaurant to let them know. The Manager said she personally packed the order and everything was included. She basically lied. Avoid this place. read more

I love Ihop and I was looking forward to going, but all of our food came out cold, as well as my order being wrong. I ordered the cinna-stix pancakes as a combo and I got the tres leches pancakes brought out, my hash browns were soggy, and my bacon was barley cooked. When I got the correct pancakes brought out they were very cold, and when I asked for it to be warmed up, they re-made it and brought it out and it was still room temperature. Do not recommend . read more

I really like ihop, but this was really bad. Came in to a large group trying to find their waiter to pay the bill. We waited maybe 5 or so minutes until someone came to the front to seat us. We sat there for probably close to 20 minutes, while 2 waitresses walked past us several times and didn't acknowledge us at all. After they took care of a customer, they would retire to the back and play on their phones. (I could see this from my seat). Finally we got up and left. Really bad experience. read more

We waited 40 minutes for a 20 minute wait. Apparently the kitchen was having issues and needed to get caught up. Tables were empty everywhere and staff milling around outside kitchen. We were seated and waited another 40 minutes as we watched food piling up in the window. Food arrived cold and tables were told if they sent it back that it would be another 20 minutes to get food. People apologized and waitress offered a discount, manager declined. Saying they had no control over the kitchen. Like no one was leading the ship. I won't be back! How embarrassing for you! Tons of people waiting and waiting and waiting. The kitchen caught up but the rest of the staff was no where to be seen as food piled up. I didn't see 1 ounce of pride. Nor care, it was feigned at best. Good luck! read more

First of all, this is getting 3 stars because Kristina was great. Walked in and we're not greeted right away. It took quite some time to get our food, specially considering there were all of 5 customers in the building. We were seated right by one of the server stations and there were probably 4 people parked back there our entire meal. At one point the manager in the back had to come up to seat people because no one seemed motivated to work. They spent the whole meal complaining about their boss but didn't seem to want to do much. The food was ok, it tasted fine but presentation was poor and it made the omelette concerning to eat. It's an IHOP so there's not much to be expected but I don't know if we will be back. read more

I had to call 4 times before I finally left after half hour waiting at the curbside pickup. No answer!! Muskegon Harvey st location... Kept going to voicemail. My foot is broken and my crutches were at home so couldn't walk in... they just ignored me... wait staff were looking right at me. Rude! Never will I ever go there again read more

Had horrible experience at the Norton Shores location. Ordered a steak omelet for delivery and received the omelet without the steak. They wanted me to return it. I had it delivered because I didn't want to go out. They refused to refund me the money. I wrote to the corporate headquarters and never received a reply. I'll never eat from iHop again. read more

I used to like eating breakfast there, but too many times I waited to be seated with nobody around and very few customers in the place. I'll be going to Bob Evans for breakfast from now on. Good job Ihop worthless management. read more

This place REALLY stepped up their game! Friendly, form to Earth servers, fast service and more. With Denny's closing here during pandemic, this was the only retail option and has ONLY GOTTEN BETTER with expanded menus, better deals and PanCoins. read more

Food was good but wait time was terrible, there's was only about ten people in the restaurant and service was very slow. The place was also very dirty and there was a puddle of syrup under the table that we didn't see and it actually ruined my wife's shoe. When we asked for the manager she only offer a $10 free meal coupon on your next visit and said she couldn't do anything else. We then asked for a number to corporate or somebody who could do something about reimbursing us for the shoe cost it took her ten minutes to find the number for us. Extremely unprofessional and rude, wouldn't want to go back ever again to this location read more

We're to start with my review, the service was absolutely HORRIABLE. Our waitress never once checked on us, I wanted our entire time here with no refill or even asked about a refill(I had a coke) our food was cold from waiting to long to be brought out. I told the waitress at the end an she said"well I don't know what to tell you since you ate some of it!" I had 3 bites. The bathrooms were filthy. There was a used needle on the floor in the women's restroom. I spoke with the manager regarding this an he said "I geuss I'll have to get someone in there to take care of it..." I would avoid this place at all costs!! Not a good place for anyone unless your a user an don't care. read more

We were visiting Michigan adventure waterpark and we came to the IHOP for breakfast. Food was good and the service was good.

Easily the most depressing restaurant I have ever been to. The staff look depressed with blank stares and cold, unfriendly demeanors like they are on some very strong meds...almost zombie-like. The entire atmosphere feels cheap, cold and depressing. The food is equally terrible and portions are small for the price. I would not recommend eating here. The whole vibe is just off. read more

I've always loved this IHOP compared to others I've been too till the last week and I witnessed a conversation between a women in a wheel chair and a manger who refused her service for service dog. very disappointed. read more

Very slow inattentive server. Food was burnt. It took almost an hour to get low quality food. The server didn't notice that the cooks had included items on the food that were asked to not be added. On top of that the bathroom was disgusting. read more

IHOP - Clearly quality over quantity. Skip this IHOP at all costs. - American Near Me - Muskegon, Michigan

I understand that the wait list is a convenience for us, so we don't have to wait so long. However, we were at Fulton & US 31 when the 1st text came through. When the 2nd text came through @ 11:17, we were at the intersection of Sternberg & Harvey, when we got a text that said we had 5 minutes to check in. We got to this restaurant and found out the manager had cancelled our place 1 minute after that text. Nowhere in the texts does it say you can respond, except for "5" to cancel. If I had known that I would have texted my location and kept in touch. Needless to say we were perturbed with the way the manager acted & reacted to us. Thankfully we were seated shortly after we were arrived at this location, but i am still upset because of this manager's attitude. This isn't the first time, but when you arrive within the timeframe you were given, it still bites! read more

Go somewhere else!! Sucked! Very bad server. Very bad food. Requested for a PLAIN chicken. And I get it all soggy from pickle juice and covered in cheese. It was so fried I was scared I was gonna break a tooth. My bf and I decided to try the milkshakes... don't waste your money. Tasted and looked like they just put whip cream on top of milk. Just awful. The server had no energy and seemed like she just hated her life. This was the first and LAST time I'll be going to that trashy IHOP. read more

So my partner and I decided to come here for breakfast today only to be seated in a very congested area. This made absolutely no sense to us as there were several other areas opened. We waited 20 minutes to even get our coffee when other places when seated right away asks what you would like to drink. The gentleman who took us to our table didn't even ask right away. The poor girl who took over apologized repeatedly and then asked us again what we would like to drink. When we go out, we give hefty tips and recommendations but not this time around. Very disappointed. read more

Dirty restaurant, almost 20 empty tables, waited half a hour to be seated. Lots of very unproductive wait staff. Poor Management. Have gotten our food yet but not holding out much hope! Only reason we are here is this is where our granddaughter wanted to go. Will not give her this choice again! read more

My husband and I took our granddaughter out for lunch 9/19/21. I understand waiting longer than usual for a table and our food due to a shortage of help. However, what I don't understand is ordering a simple BLTA (bacon,lettuce, tomato, avocado) sandwich that was supposed to have 6 slices of bacon and avocado that was served with 1 slice of bacon ripped into 2 and no avocado. It was the worst meal (if you can call it that) that I have ever had! The only reason we didn't just walk out was my granddaughter ordered her meal that thankfully they got that right. read more

Horrible experience. Ordered food from iHop's website for delivery. Requested the Big Steak Omelet. The delivery came on time but the omelet came WITHOUT the steak. I called immediately to let them know and was told I'd have to bring it back. I wasn't going to make a 10-mile round trip to return the food because that defeats the purpose of getting a food delivery. I spoke with the manager the next day and he would not refund my money. The best he offered was to give me another omelet but I'd have to come in to eat it because they would not deliver it. I didn't accept it because I wanted what I paid for. I wrote to the corporate office but never heard back from them. Will never eat at an iHop again. read more

Was put on waitlist, was told it would be maybe 10-15 minutes. 30 minutes later we come up to the counter to check our status and the hostess was sitting down cleaning menus. Asked her how much longer would it be and she looked frazzled saying oh I'm not supposed to be doing check in that she had her cleaning to do there was suppose to be someone else at the hostess desk. So instead of waiting for the next person to take over and help customers get seated she left and started doing her cleaning checklist. Very irritating and she knew there are people waiting to be seated but chose to ignore us and leave it to someone else (who hadn't shown up yet) We ended up leaving. read more

If I could give -5 stars, I would. I took my daughter here because that's where she wanted to go for her (23rd) birthday. It was beyond a huge disappointment for us! When we walked in we were the only ones waiting to be seated and there were very few customers already seated. However, we stood there for several minutes before I decided to find a booth or table ourselves. As we were finding a place to sit a rude hostess/server saw us and rudely told us they're suppose to seat us. I let her know we've waited for several minutes. We got seated and ordered drinks. After getting those we began ordering. I let the server know it was my daughters birthday and the server let us know my daughter would get the birthday pancakes free for her birthday. So she ordered them to go. Talk about waiting!!!!...... it took over 50 minutes for our food and it was was COLD but I figured it would take forever to get warm food so we ate it. When I got the bill I was charged for the (free) birthday pancakes. I asked the server about it and was told they aren't free unless we had the app. Well my daughter has had the app for months- she showed the server the app for free birthday pancakes and the server said it wouldn't work so my daughter ended up using her points to get her FREE birthday pancakes! I DO NOT recommend wasting your money here! read more

I used to really like Ihop but it had severely degraded. But what left me with the worst impression today was the male host, David at the Harvey Street IHOP in Muskegon, MI. The restaurant was not even close to being at full capacity but scrap people were waiting for a table. David went up to an elderly couple who were less than 6 ft away and told them he text them several times in regards to their table being ready and did they not get his texts? They looked confused like they didn't know. He told them that they were lucky he remembered them or they wouldn't of had a table. Like it took him that much energy to walk 6 ft! What happened to customer service? The laziness of service workers is appalling!! I will not be going back to this location again. read more

The wait wasn't long which makes up for the servers memory, I ordered a waffle with chicken strips and she asked me what kinda of syrup I wanted which surprised me because i didn't know they had different flavors she went through them all and i asked for strawberry and she then asked if i wanted sauce for my chicken and i said yes bbq when our food came out i got my food but no sauce, she later came over and asked if everyone was enjoying and i said i still needed my sauce and she came back with bbq and maple syrup, i ended up using the strawberry sauce from my boyfriends plate. read more

It is what it is. New, working out the kinks, long wait for food, even with a half-empty restaurant. And for what you get, it's a little pricey. However, the service staff is very attentive and did a great job. Problem seems to be in the kitchen. read more

Food was delicious. Wait was a little longer than expected but the service made up for it.

Unfortunately not the cleanest place and the staff is overworked I feel bad for them it's an ihop same as any other ihop just not super clean then again they are all the same read more