Mama and I ate a late breakfast here this morning. The service was very slow. Mama had a hamburger while I had a breakfast with eggs, pancakes, and bacon. The order was slow to be taken and slow to be delivered. When we finally got it it was cold. My wife's hamburger was delivered without any condiments so she had to wait a long time again to get her ketchup and mustard, all the while her food is getting colder. She requested extra napkins and the girl took so long to bring them out that I took some silverware off an adjacent table and got the napkin from that. By the time the waitress brought the extra napkins we were through and requested the check. There was no effort to refill my wife's water. Other than the fact that my wife's onion rings were tough the food was actually good, just cold. read more

A good breakfast for a good price. They even have an over 55 menu! I do wish their bacon would have had more substance to it - was very thin. IHOP has an extensive menu where you can get just about any breakfast item you wish. read more

IHOP - IHOP breakfast. - Breakfast & Brunch Near Me - Macon, Georgia

Staff was rude and didn't do their job right. Got order wrong two times and asked for it to be taken off because it still wasn't right and they didn't listen to our concerns. Waited 45 mins for our food while staff was playing and distracted. Never coming back. read more

Worst service ever experienced. All drinks served in small cups, out of many items requested. Skipped over several times while others served. read more

Now I know why I don't visit IHOP... reason # 1.. $1 fro salsa?!? No, thank you.. bring me my check. I will be hitting up Waffle House from now on. read more

Regarding my earlier review from our recent non-visit to IHOP, Macon, GA (left after waiting and being ignored for about 30 minutes in a not busy dining room), I got a response back from IHOP telling how concerned they were and would have management of franchisee contact me direct, as they were so concerned and wanted additional information ... a week goes by, NOTHING, so advised IHOP that it appeared the franchisee management were about as concerned as their diner's staff - not interested ... prompt response - "very concerned and now escalating it to more senior franchisee management, and they would be in touch within days" ..;.. almost another week goes by .... NOTHING more from franchisee or IHOP - makes you wonder how genuine these people really are - obviously, franchisee definitely does not care, and IHOP seem to be following same track. Surely, in today's economic climate, competition, and with the large investment in property, you would think customers might be of some importance to them, plus they have been advertising more than usual, so they must be wanting business, but it seem they are wasting advertising dollars if this is how they treat customers. read more

NASTYYY!!Ordered a steak and eggs some one spilled a soda on my plate and they still had the nerves to deliver it to my table with ice on my eggs and steak. Then my childs pancakes and scrambled had more hair than the waitress. 0 for this location! read more

What a great experience with an amazing server named Charles. He was asking us for if we items we had not even thought of yet. It is so great to have personable and intelligent staff making for a great experience. read more

I rarely come but every time I do there's an issue. This time it took 5-10 minutes to be greeted. Everyone looks sad here but no one said anything to me or the line of people behind me. Eventually the manager came up, took the ringing phone off the hook, and began seating us. My food was brought out by an equally silent, sad person. I don't know what's going on at this location, but the morale and customer service is terrible. read more

What 24-hour restaurant is basically devoid of customers at 12:30 a.m. on a weekend, yet has a 45-minute wait to be seated and served? This mismanaged mishap of an IHOP. Perhaps it's all for the best, though, considering the typical wait time for food here, and the sticker shock you'll suffer at the end of the meal. International House Of Mediocrity. read more

We went for a late dinner on Friday night around 8pm. The waiter was very attentive to our needs and did what he could to contribute to our experience. They are a bit understaffed though. I got the country fried steak combo with cheesecake pancakes. The waiter made us a fresh batch of sweet tea per my request. However, it was too sweet. The gravy on the country fried steak was tasteless and very thick. It almost had the consistency of mashed potatoes, which was weird. The pancakes were good as always. It took the waiter longer then it should've to refill our beverages. He later told us that they ran out of glasses so he was looking for to-go cups. This was acceptable IMO. The look of this IHOP can deter customers. It has a grimy look, almost as if it hasn't been cleaned in a while. The health rating was good though. I recommend checking the rating before eating here or upon arrival. If you are fine with the things I've mentioned above, I would recommend this location to you. Unless I was really in the mood for IHOP, I would not return to this location. read more

Horrible customer service, mold was found on my toast, the cook made the wrong food and the cook never cooked my food to begin with.

Sometimes the food is good and at times it's not. The service can be hit or miss. I've been here on a Friday night and I would be one of the only customer in the place. read more

The hostess seemed like she was in a different world. I walked in and she looked right past me. I tried to catch her eye to tell her I had 2 people in my party and she looked at me for a few more seconds, then stared at her table chart for about another minute as we awkwardly stood there and waited in a near empty restaurant. After a while of staring at each other she took us to our table right next to a large party, dropped off the menus, sighed, and walked away. It was very weird. She seemed to be the same way with other guests as I saw her sitting other people. Other than that, the food was good and our waitress was nice. I was just put off by the hostess since I've worked as a hostess for a couple years at a different chain restaurant. read more

This is absolutely the worst IHOP I've ever been to!! Went there for dinner against my better judgement mainly because I wanted to give them another chance, and guess what? They lived up to there sorry reputation!there were like 4 people working there had to get my own menu because there was no one at the front door! We finally got seated in a practically empty restaurant. Waited 15 minutes to get drinks finally ordered our food, meanwhile 2 other groups come in and sit down. They got there food before us!! Took 45 minutes to get our cold food!! If you have a choice to go here DON'T!!!! By far the worst IHOP I've ever been to!!! read more

This location is terrible. From the first moment we walked in, it was bad. It took what seemed like 10 minutes for someone to even acknowledge us waiting at the hostess desk to be seated at a table. And when we were finally acknowledged, two separate waitresses openly stated they didn't want us in their section because they were "too busy". When we were finally seated, it took another 10 mins for someone to come take our order for food and drinks. And guess what, after 20 or so mins of waiting, a completely different waitress walked by and asked how we were doing. I said fine I guess - just waiting for our food. So she goes in the kitchen to check on it. Our original waitress (who we haven't seen in forever) comes to the table shortly thereafter and informs us that our ticket was lost... and see needed to retake our order. Unbelievable! I'm irritated less about the ticket being lost. What pissed me off the most is the attitude of the staff. They just didn't care. read more

I have been here many times and have found that if there was a small issue the staff is happy to fix it. So I recommend this place. I love the omlettes and wish they had some kind of zero calorie pancake so I could eat more of them. They do offer a military discount as well. read more

IHOP - Old fashioned Blueberry Butter Pecan and my favorite Strawberry - Breakfast & Brunch Near Me - Macon, Georgia

Terrible service! Worst waitress I've ever experienced in my life. She had such an attitude every time we tried to ask for the CORRECT food, after bringing out the wrong thing. Took almost six trips back and forth before we got MOST of what we ordered. No tip!! read more

Nothing special here. Service was par and the food didn't seem fresh. Won't be returning.

I live in Macon and IHOP had always had a presence here(downtown,Eisenhower and near the Outback-closed all these locations except downtown which burned-now this location on Tom Hill is the newest but by far not the best-2nd time here and the food is not better,in fact,it is a fancy restaurant with subpar food-I will not be back-My wife and I could have eaten anywhere but we wasted a night at this place read more

Don't waste your time with this place. The restaurant was pretty much empty and we could not get waited on. When we finally got tired of waiting and started out the door, someone spoke. No one ever apologized for the lack of attention or service. When we told the manager that we were leaving because no one waited on us, he looked back down at the register and said nothing. read more

Once again our posse is hungry as we prepare to continue our trek to Florida. This is a chain it's close to the hotel and it's on our way to Florida. No brainer here we are like the first ones in and the host asks our server wants to take our party members. She says yes and on we go. She's very nice and friendly but she really keeps forgetting things like I asked for lemon for my iced tea um four times never ever got it. Took awhile for me to get butter for my toast too so um yeah some glitches but I try to compensate for that since we are a large party. Let me say I just ordered a standard breakfast which is pretty hard to mess up I got scrambled eggs sausage links hash browns and wheat toast. Kind of hard to mess that up but others ordered things from the menu that didn't even remotely look like the pictures can you say blueberry lemonade pancakes nooo they didn't look like that but the taste I got was really good. Ok so it was okay and that's okay cuz three stars doesn't mean it's bad just saying. read more

IHOP - My easy peasy breakfast - Breakfast & Brunch Near Me - Macon, Georgia

Waitress ignored me after I seated myself. Couldn't even get a menu after 15 minutes of waiting. I left and went elsewhere, I suggest you do the same. read more

Overall, I had a decent experience this time. As such, I will not allow my terrible experience on a prior visit to color this review. What was good... My waitress was polite and helpful. What was adequate... Our orders were brought out to us in a reasonable amount of time after ordering. Refill service was generally responsive. The check was brought out to us in a reasonable time. The food was okay and generally warmish. What was not good or adequate... I had to wait about 11 minutes after I was seated to be greeted by my waitress. Many tables around us were not cleared and remained uncleared throughout our hour-long dining experience. read more

Waited 10 minutes for the server to walk up. She asked for our drinks and I asked to go ahead and order. We got our coffee with something floating in it. 18 minutes after ordering, we got our food. It was OK, bit a side was left off and we had to wait again. Food was OK, but service was horrible. read more

Worst customer service in America... Acknowledging me waiting ... Never happened but texting and starring at me waiting by the counter went on for minutes... read more

Customer service was sub-par. I believe that with adequate training, this establishment could improve; otherwise, it will continue to remain as is. read more

To begin with, I was a bit concerned. We sat for several minutes before receiving a table and the restaurant was NOT crowded at all, but after we were seated our service was prompt and the food was delicious. The chicken bacon white cheddar crepes were wonderful and extremely rich. My grandmothers "bowl" of grits was more like a swimming pool full and she said they were wonderful. I would definitely recommend this IHOP because first impressions are not always fitting. read more

Horrible, rude service. Picked up a DoorDash order during COVID-19 pandemic. Door Dash App per CDC Guidelines stated that the restaurant should be called upon arriving at the restaurant so that the food could be brought to the car to reduce the risk of spreading the virus. I called the restaurant and the lady laughed at me, telling me that I had to go inside to pick up the food. When I went inside, I had to wait for nearly 20 minutes before anyone came to the front. When a lady finally appeared, I asked, "Will someone bring my Door Dash order to the front when it's ready or do I need to do something else?" The lady then asked me if I was the one who called and expected her to bring it out to my car. She laughed once again and walked away. Finally, 10 minutes later, another woman brought the order to the front. The customer thankfully understood, but never again will I pick up an order from IHop. read more

It took 45 minutes to get drinks, another 45 minutes to get food, and another 20 minutes to get refills. The food was cooked incorrectly, I didn't receive some of the food that I ordered, and multiple customers either shared the same experience or were put as a higher priority than others. There wasn't much of a rush, just little to no communication between hostesses and servers. I felt as if I could have gone to the kitchen and cooked my own food about ten times in the amount of time it took the staff to simply bring the drinks out. The menu looks so promising but the real result is not appealing. If I'm ever looking for some bad service and a disappointing dinner, I know where I'll be heading. read more

The place was not clean and restroom was filthy and smelled like raw sewage. I agree with a previous reviewer, food was reheated and prepackaged. My granddaughter's BLT had a hair in it. Ruined everyone's appetite. The only positive was the waitress, she was very attentive. We will never go back there. read more

There was not an option for negative stars. This is by far the worst experience I've ever had at an eating establishment. The floor was floating with water under our table. Food was cold and we literately had to beg for silverware and napkins. The bathrooms both men's and women's were just nasty. I agree with Johan F, AVOID AT ALL COST!! Too many other places that serve breakfast in same spot. read more

Very slow service. 2 pots of coffee had grounds in them. Food was good, even though my server was MIA 90% of the time.

I'm really surprised at the negative reviews. I've been here with large and small groups on many occasions (most recent visit was right before Thanksgiving) and have always found the wait staff to be friendly and the food to be delicious. I always order pancakes with scrambled eggs, hash browns and bacon and am never disappointed! Huge portions for a really reasonable price. I also find this location to be clean and have never had to wait overly long for a table even when it was crowded. read more

Was here Saturday about 1:30pm. Friendly and helpful service. The cook got my order wrong and did not give me the substitutions I asked for. Food was hot but grits were watery and veggie omelet was not seasoned. Also discovered that the restaurant does not own a vacuum so they sweep the carpet with a broom. read more

Terrible customer service/management and terrible food. I had to send back my item as it was not prepared like I'd asked and been charged extra for only to have the cook come out and THROW a plate of uncooked food to me. When I spoke to the manager she said she'd "talk to him about that." read more