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    IHG Hotels

    1.5 (2 reviews)

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    IHG Army Hotels Five Star Inn - Living room

    IHG Army Hotels Five Star Inn

    (4 reviews)

    Good for an overnight stay...maybe. First room 206, was not cleaned prior to us checking in. There…read morewere random shorts on the side of the dresser, the towels that were in the bathroom were used and dirty, the tub had a roach in it, should I go on? I went downstairs with pictures and we were switched to another room. The second room, 201 was cleaner, but had a funny smell. Like old Chinese food or something. I can't quite point my finger on the smell. One of the twin bed's headboard was broken. The room also had bugs, as my daughter got bit and developed hives and my son's pillow had a random bug on it. The good: The beds were comfy. The washers and dryers were free. The breakfast was decent. The staff was very nice. There was a full functional kitchen and dining room table for 6. The view and convenience to AWP was great! For the price, the rooms could be a little better. If you've had the pleasure of staying at random Army housing, you get the gist. I would stay again for an overnight stay, but not longer than that.

    We stayed here two nights in early September 2024 so that we could take a West Point tour and visit…read moresome other places in the area. We had a one bedroom suite, which was essentially an apartment. It was clean and comfortable. The bathroom was small with almost no counter space, but they had a drawer which made up for that. The AC worked well, with separate units in the bedroom and living room. Staff were pleasant and helpful. The hot breakfast was fine, with eggs and meat. Note that non-military people can stay here. Both nights we walked to the Thayer Hotel, just inside the base gates, and ate dinner at General Patton's Tavern. The food and beer were all good.

    West Point Motel - I hate these bed linens omg!

    West Point Motel

    (16 reviews)

    $$$

    During a once in a lifetime storm that hit Highland Falls in Aug we had 2 rooms booked the night…read morebefore R-Day at USMAPS. Unable to get to the town due to the flooding it took numerous phone calls with the hotel to get them to agree on a 2 room credit. This was not an easy task, despite the town being flooded and all roads blocked they said sorry we are open and it's our policy when you cancel day of not to reimburse. So we agreed to take the two room credit. Our first credit was able to be used. It took two phone calls to arrange but nevertheless they agreed to honor one credit. When I attempted to use the next credit they said it was lost. All room credits need to be used in same year (2023). So they received $180 we couldn't use originally because a flooding disaster and provided no service in return. This is a case of a business who knows despite what they do it won't matter because of the proximity to a University/tourist attraction like West Point. They don't care about customer service, or updating the hotel etc, they will get the tourists and the families who visit students money regardless. Throughout my communication they have been rude and spoke with a tone that was not professional. Again they can do this because they know all rooms will continue to be booked. So I know this review won't have an impact on the hotel but I firmly believe you get what you give. Sooner or later the hotel management will get a return on all the negativity they have given.

    Great stay here! Awesome location near bear mountain and Woodbury commons, and a great Mexican…read morerestaurant across the street. Hotel was super clean, spacious, and quiet. I would definitely stay again! Lovely helpful staff, and nice to have breakfast goodies in the morning (loved the Chobani yogurts!)

    IHG Hotels - hotels - Updated May 2026

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