Not sure when they are open and it really depends on luck I guess. Walked by a couple of times and they were closed. Maybe, they are open on the weekends only? Who knows? Also they don't post hours on their door. read more

iFix - Mobile Phone Repair Near Me - Burnaby, British Columbia

Another 4 stars for this place - this time for the replacement of the volume button on my 4S. I called in and was quoted $40. A week later I walked in (found out the hard way they now close earlier), and the guy (young kid with glasses) said the price I was given was still good. Told me to come back in 30 minutes, which I did. My phone was ready, and the phone button was fixed. As an added protection after reading some of the 1-star reviews, I asked them if they could save the broken part. I already knew what was broken (the metal "bubble" that makes a push button "click"), but just wanted proof they had replaced it. I guess as an added layer of protection, you can ask them to show you the part they will put into the phone, to prove they aren't just shimming something with a wad of paper. The guy had the "broken" pieces taped to my receipt, and also tested my phone in front of me for all functions. Maybe it's because all of my repairs have been "common", but so far it's 3 for 3 in terms of quality repairs. The only piece on my phone they've broken is a foam sticker inside, but that wasn't a big deal. read more

iFix - Store hours~ - Mobile Phone Repair Near Me - Burnaby, British Columbia

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After 2+ years, my plastic screen protector for iphone was kinda on its last leg. I noticed bubbles and thought it was from the rain and water got in it. Then I accidentally scratched it when I put my keys together with the phone. That was the reason to change it. My friend recommended this place to get a new screen protector. Good recommendation. The temper glass screen protector was $10 and includes installation. The staff did a great job. The bubbles were not caused by raindrops. They were glue coming off. He cleaned the screen thoroughly of any glue residue before putting on the new screen protector for me. I know you can probably get one for less than $10 and need to DIY. As I'm not good in such stuff, $10 is a fair price for tempered glass screen protection and installation. Everything fits well. Not crooked at all. Thumbs up for that. Note: check your screen protector that there are no scratches before leaving. read more

They do not honor their warranties and they use cheap parts, not OEM parts. I got my phone fixed here cause of a groupon coupon. Big mistake. They gave me a compromised screen with a really small chip in it. I decided it wasn't a big deal because hey, warranty, right? Wrong. Not only that, but my micro USB charger stopped working mysteriously after visiting this store for repairs... Don't know if they did anything, but I really cant be sure. They also are incredibly rude and seem to be incredibly chuffed and humored at their ability to lie and deceive customers. Avoid this company. These really was a horrible situation to deal with that I hope others do not go through. Luckily I had Jake at HRT Computers do a fantastic job and help me out, Stick with good people running legitimate operations. read more

If I could give them 0 (zero) stars I would. I went over there to fix my screen and showed then their add to which they replied how they only have a white screen for my black iphone. I said that is fine and then after discussing among themselves they come back and tell me it is just a part price but they dont sell parts and it will cost me 100. Anyways their service is ZERO and I wouldn't recommend them to anyone. read more

This place is completely bonkers! - the guy is never there, works when he wants to - the guy that works in the tinseltown location is totally rude - two times my screen broke from them with out any physical damage, barely used it for 30 minutes and the screen stopped working and they did not respect the warranty. Just don't go there! read more

They replaced my husbands screen like the Groupon promised. I give them stars based on the service - but I would have paid more for a better experience. The service was awful. I had to ask the staff member Igor to stop shouting at me while I tried to get him the Groupon code. It was very frustrating. read more

I've had an iPhone 4, an iPad 2, and an iPad mini repaired by these guys on separate occasions spanning several years at the Crystal Mall location. I have repaired these product myself for friends and family, but sometimes do not have the time or deskspace to repair my own since i also repair macbooks. These guys charge a fair price and do good work AND stand behind it. On one of my screen replacements, there was a couple of spots on the screen from dust on the backlight - i called them on it and they gave me an option of a discount - it wasn't that noticeable - or to wait a bit longer to have it disassembled and repaired. I waited an additional 30 minutes and it was good as new. (My experience is limited to the Crystal Mall location - which i recommend). A couple of things to note: 1. There is a 50% chance that your phone might not be repaired the same day - especially if they have the replacement part @ the other location or are waiting for the supplier to deliver. 2. They have a rigorous functional test of your phone before and after the repair to ensure everything is working correctly. 3. Components for phones are relatively cheap - it's the labor that is pricey - it does not make ANY sense to be afraid of someone "Stealing" your working speaker, motion sensor, battery, etc. during the repair since they test everything post repair. In the case of a battery - just understand that a battery removal is a very arduous process as it is usually heavily glued to the phone's chassis and takes numerous attempts at heating up the glue in order to remove it. 4. Lastly, these guys are humans. They make mistakes - the mistakes are few and far between, BUT! given the prices they are charging, don't expect HUGE discounts for said mistakes. Just get past it and work on a solution rather than complaining. If you can't deal with that, find another service that charges double - THEY will give you a discount for their mistakes since they are charging you an arm and a leg ;) TLDR; Head to crystal mall just before lunch on a TUE or WED - drop off your phone, have lunch and head back to pick up your phone. They do good work. read more

Terrible service, don't speak english, took 4 days with my phone before I had to come rescue it, and tried to keep my case, aaaaand swapped out my samsung genuine battery for a cheap made in korea one. And to add insult to injury, they upgraded my firmware the the latest without asking me, and I cant downgrade to root or repair my baseband. Thanks for that. How these guys call themselves techs, is beyond me. Buy your self a case or screen protector, but DO NOT let them do any software repairs. They have no skills whats so ever. Thanks for wasting my time. read more

I did a fumble, drop, and kick on my phone right into the edge of a wall and then a mud puddle. Cracked screen, and water damage. I thought my iPhone 4S was TOAST. I stopped in to get Dim Sum in the Crystal mall and saw this place on my way out. I was going to take it back to Apple in Metrotown for a replacement but I saw a sign that said they fixed phones with a lot of people inside of it. I assumed, and was almost positive that there wasn't anything that anyone could do and that I had broken yet another phone (because I'm a clutz and for some reason I like to walk with my phone in my hands when its raining). They took a look at it and they asked me to leave it with them over the weekend so they could look at it. They said they would fix it if they could and said it would cost about $110; when I came back on Monday, they gave me a bill for $90 and a completely repaired phone. I didn't even loose anything off the phone's memory. I was super impressed. That phone was dead as dead gets. The staff was very friendly and professional. I even almost asked the girl behind the counter to go to dinner with me but I chickened out. I'm a clutz and a chicken. I was prepared to have to buy a new phone and walked away from the ordeal with a few hundred extra dollars in my pocket. read more

DON'T TRUST THIS COMPANY! RUN! You're better off having a 2 year old fix your phone. They will lie to you and claim to fix something they just rigged up to last 30 days so you can come in again and pay for the same service. When they "fixed" my button on my iphone 4S I asked for the part and they looked confused on why I wanted to see the part they replaced in my phone. They searched for 10 minutes to find a fake part they pulled out of my phone. I discovered after taking it somewhere else they rigged the fix with a piece of paper not a new part. DO NOT TRUST THIS COMPANY. THEY WILL TALK BAD ABOUT YOU IN THEIR LANGUAGE THINKING YOU CAN"T UNDERSTAND THEM. But little do they know I can. read more

MUST READ: This place MAY REPLACE PARTS OF YOUR PHONE WITH A SUBSTITUTE PART OF THEIRS WITHOUT YOU KNOWING (i.e. your battery and other internal/external parts of the device) I dropped off my Note 2 with a broken screen for 1 hour (as I was told) to fix the screen. I used it for a while and I broke it again, but this time I decided to sell it. By the time it came around to sell the device, I took off the back when trying the sim card of another user, I noticed that the battery was NOT the same as the battery which had come in the box with the device. Given the time frame of 1 hour, they technically have plenty of time replacing the minuscule parts of your phone that you would not notice. It could be the frame of your phone, your battery, and other parts that you may not be aware of. read more

Do NOT come here. You have been warned. I repeat DO NOT come here. I went in at 11am to do a simple unlock. The guy there named Jimmy promised me it would take 30 mins to complete. There are tons of other shops that do the exact same operation. He floundered around, corrupted the software on my phone and god knows what. After 5 hours I got my phone back, he was unable to unlock the phone. Also he installed third party software that made my warranty void. I received no apology from Jimmy or the other staff. Do not come here. You have been warned. read more

Bottom line: horrible experience! If you have time, feel free to read my review below. I accidently dropped my HTC One-Sense cell phone. The glass shattered, but the cell still functions fine. It's difficult to read through shattered glass and so I decided to fix it. As a cost-conscious Asian, I always try to be a smart shopper and do my homework first. So Yelp to the rescue! Called all 22 listings on Yelp in the GVRD even after reviewing Yelp comments. iFIX was the cheapest, quoting only $100 to replace the shattered glass. I called three times; spoke twice with A-Jing & once with A-Jay all in Mandarin. Each time, I was quoted the same - $100 cash for the glass because the digitizer/lcd are working fine. No black spots/no touch issues. Other places insisted that the HTC One-Sense glass/digitizer/lcd must be changed together because it is a single entity replacement. So, I double-checked with A-Jing about this point. I didn't want to drive from Richmond to Burnaby unnecessarily. A-Jing spoke to the technician and confirmed that HTC One-Sense can have glass replacement only. It takes more time (~3 hours), but a technician can do it. I was very happy with this information. A full replacement would be $120 per Mobile DNA in Richmond. Seems fine to only replace what's broken. I generally stand by the saying "Don't fix it if it's not broken." Made an appointment with A-Jing for Sunday 05jan14 11am as she was holding this HTC-One Sense glass replacement for me. Otherwise, it would take 2 weeks for more stock to arrive. Again, it's very difficult to read my work emails through shattered glass. This morning, I arrived on schedule for my appointment. A-Jing promptly assisted me, as I introduced myself. A-Jing instantly knew who I was because of our previous conversations. A-Jing took my phone and then came back to me and said it's actually $150 to replace my glass because she misheard me. A-Jing thought I had the HTC-One-X. I was frustrated with her obviously. No apology. Only acknowledged that she misheard me because I was very clear - HTC-One-S ... S for Sam, Sam on the phone. Was willing to give me a $10 discount but I didn't trust this company anymore. How could they mishear me on three different occasions?! There are 21 other places that can do this service. Try Vancell (more pricey) or JP Cell (cheaper but needs 2 weeks for part(s) to arrive). read more

STAY AWAY FROM THIS PLACE!!! I went to their location in the International Mall in downtown Vancouver to get my iPhone 5c screen repaired/replaced. Not away of who they were, I purchased a discount coupon (from the company that rhymes with coupon) for $65 for a screen repair (valued at $120). When I tried to use the coupon, I (along with everyone else that had the coupon) was told that the coupon was for the front glass only and not the LCD and would have to pay another $60. Well, Apple (and any reputable shop) will tell you that the glass and LCD is one component and should be replaced together at the same time. (Update: Yes, I know they can be replaced separately, but it is not recommended - just because you can do it, doesn't mean you should. Besides, their "regular" price for just the glass is $120 and that is pretty much a rip-off.) So, their "bait-and-ask for more money" means that I would have to pay a total of $125 for the repair. I can easily find a dozen shops that charge $120 or less for that repair, so there is no value to the coupon. It's only being used to bring suckers into their shop. Other things to note. Their website also says turnaround time is 35-40 min, but they insist that it will take 1 business day when you bring your phone in. When I went to the shop, they didn't open until 2:30pm, even though it's supposed to open at 1:30pm. Everything about this shop is unprofessional and their business practices are really shady. You have been warned, stay away. And don't get sucked into buying any discount coupon for ifix.cc from anyone. read more

WARNING: TERRIBLE QUALITY, RUDE EMPLOYEES, TERRIBLE CUSTOMER SERVICE. I would NEVER recommend this place to anyone. If you have time, feel free to read my lengthy review below. I went to replace my iPhone's cracked screen (iPhone 5SE), and honestly I wish I never went to this place and I wish I could turn back the clock. Before I go into the details of what happened, I would like to say that the girls working at the front are rude (one of the girls tried to fight me - I think that's enough said), they have no respect for customer's time, and the quality of work they do is terrible. I went to the store on Saturday around noon to get my screen fixed. The girl at the front said to come back roughly in an hour and 10-15 min to get my phone back. So I came back around 1:15pm. When I got to the store, the girl bluntly said "Ten- fifteen minutes more". Around 1:30pm, I see a couple of other employees then walking into the store and start fixing my phone. Now it was around 1:50pm. I was rushed for time, and it was already almost an hour later than what they had originally told me, so I came up to them to ask how much longer they needed. Then the girl working at the front starts to give me an attitude and says "It was just an estimate, and anything can happen so just wait" almost word for word. And she starts giving excuses such as "your phone's frame was bent so that's why it's taking long", etc, all of which were clearly lies because I know that they started fixing it half an hour later than the proposed finishing time. I was annoyed and upset, but I was still being polite and respectful and said "If you told me to come back in 2 hours, it would've been easier for everyone". I don't know if the girl understood what I meant, but she clearly took offence to that and started to raise her voice at me saying things like "I just told you, anything can happen", "Sit down and wait" and "Stop rushing us". I just couldn't BELIEVE what I just heard. A rude employee raising her voice at a customer like that when it was them who broke the promise? After waiting in the store for so long, finally I got my phone at 2:30pm, almost 1.5 hours later than they proposed. I got home, then guess what - the phone stops working. The screen wasn't responsive to my touch, and it would start opening up random apps on its own. I took the phone back the day after and showed it to them. They then said that they couldn't fix the phone properly because I rushed them. UNBELIEVABLE! They then went on to suggest that I leave my phone overnight so that they can do a "better job" this time around, to which I said no (reading other reviews, this store seems to be tempering with customers phones, swapping genuine parts that originally come with the phones with cheaper third party parts). This was the point that I got mad and asked for a refund. I spoke to the manager and he told me to (almost begged me to) give it another day to see if it works and come back the next day if the phone still didn't work. The next day, phone wasn't still working so I went to the store AGAIN to get a refund. At the store, they replaced the new screen they put in with my original cracked screen (lol) and got my money back. Then I went straight to Apple to get it fixed in literally 1.5 hours even though I paid a bit more (~$170). I wasted a lot of my energy and time dealing with this place, and even with that effort, they still weren't able to get the job done. I wish I'd gone straight to Apple in first place. It takes a lot for me to write a negative review for anyone, but my experience at this store hands down was the worst experience in my life ever. With this low quality of work and terrible attitude of the employees, I honestly do not know how this business is still alive. If you want to save yourself a tremendous amount of time, stress and energy, AVOID THIS PLACE AT ALL COST. I should've read all the other reviews before walking into this store. All of the negative reviews of this place seem to be there for a good reason. Nothing against other phone repair places in Crystal Mall, but avoid this place! read more

I would avoid this place at all costs. I got my iPhone 5s screen replaced after it being shattered. I was very impressed with them at first because it looked great and I only got charged $72. Three weeks afterwards, the glue on the screen weakened and the ENTIRE screen on my phone came off and after a day it snapped. I brought it back and the man there was very rude to me and said he would replace it for $80 "for a deal" ... even though I got the first replacement screen for $72. I work in retail and understand it, but I was not impressed at all. Give someone else your money, these guys aren't worth it and I will NOT be returning. read more

I walked thru the whole mall. This place had the best service and The Best PRICES. Got what I wanted, for a great price. Customer service was fantastic, he cleaned my phone and also fixed the screen! Would definitely recommend. read more

DO NOT USE THIS COMPANY!!!! Got my nexus 4 screen fixed their because it was the cheapest place. The screen got fixed and it was all working fine then a week later it shattered i did not drop this it was sitting on the table in front of me and i looked down at my phone to see it had shattered. I then took it back to them and they said i did it and said the glass can just break from putting it down on the table. I did not drop my phone or put it down hard on the table and a phone SHOULD NOT BREAK FROM PUTTING IT DOWN ON A TABLE ANYWAY. So upset i paid $140 for it to shatter by its self in less then a week. DO NOT TRUST THEM CHEAP IS NOT ALWAYS BETTER!!!! read more

People are very nice and surpass my expectations by including a 90 days warranty. I would let my friends know about this place. Thanks for the great service. read more

Bottom line: They broke my husband's phone. My husband had the front glass replaced on his phone for an outrageous price IMO. A day later the phone was broken. Most calls cannot be made or received. The phone will go crazy. It acts as if someone is touching the screen when they are not. You can stare at the phone and watch aps open and close and even phone calls be made. When my husband went back to explain what was going on. He was told he must have done something to it. End of story. Goodbye. He asked for a refund and they said no way not their fault. It is absolutely your fault! I am extremely angry about this. This has cost us a lot of money. He now doesn't have a working phone because we don't want to spend the hundreds of dollars to buy a new phone right now. With a wife and a couple kids this is not acceptable. How dare you rip people off like this! read more

I had my screen replaced and was leaving for Europe the next day. The screen started going grey through the day so I called them and asked them to fix it. They said they would send a screen to the Metrotown location. My mother drove all the way over there for me to find that they hadn't done as they said they would. They offered a refund to my mother but it couldn't be processed as she didn't have my original debit card and I had to leave town that evening with my card. I sent my card home with my sister a month later at which point, the incredibly rude customer service agent refused to issue a refund and was abusive towards my poor mother. They're awful. Please be warned that their equipment is faulty and so is their attitude. read more

Do NOT bring your iPhone here for a battery. I brought my phone here for a new screen. Figured id get a new battery while I'm at it. Two days after getting my phone back the phone started turning off regionally and wouldn't turn on at all. They kept promising to fix it and after multiple trips there it was still doing the exact same thing. I took it to the Apple store and they told me it was a bad third party battery and because of this they wouldn't even put one in for me even if I paid full price. I guess they thought it would explode. I ended up buying a battery online and putting it in myself and the phone has not crashed once since. The battery they used had no hard plastic shell and seemed super low quality. Also when I took my phone apart I noticed they had lost the screen connector cover plate and four to five screws that attach it. What a joke. Finally don't expect this place to ever call you back even though they always promise to. read more

Went in on friday to get my iphone 4S unlocked. I paid 80 dollars and was told it would be unlocked in 5 to 12 hours. 24 hours it still wasn't despite linking it up to my itunes numerous times and following the instructions given to me. I called and they said that they would for sure have it done by the end of the day. Its Sunday now (almost 48 hours now) and it isn't unlocked still. Not impressed. Should have paid the extra and had one of the other stores in Crystal Mall unlock it. read more

paid $150 for new screen and hammer protection on iphone 6 plus he gave me a free suction cup to write this review. read more

Took my iPhone 5 here for screen repair last week after doing some research just to make sure I get the best bang for my buck and iFix.ccseemed to have the most convenient location along with fair pricing.. since they opened up the new location in downtown, its much better for me. The damage was about $120 which was still way better than the Apple store and it was ready by the time I went to eat something in Gastown and do a little shopping in Tinseltown. Although it took a bit longer than they originally said (which made me have to go to the mall and shop around after eating), everything else was dandy." read more

The service was fast and cheap but after I needed my iphone 5 screen repaired again and went somewhere else, they informed me that parts are missing/stolen from inside my phone. They are the only ones who had repaired it in the past. And they won't respond to any emails about it. Not cool. read more

Not much to say about this place, bad service, bad attitude, bad reputation never return to that place the worst.

DO NOT GO TO THIS PLACE. They use cheap products. I went here with a cracked phone screen and they replaced it, and less than six hours later the glass cracked on its own (I did not drop it, it was in my pocket the whole time). I called them right away and they were EXTREMELY rude and not understanding at all. They refused to help me and blamed me for it. This company uses cheap products and overcharges - do not go to this place! read more