On 2/13/26, I visited your location in Battle Creek, Michigan to complete fingerprinting for a pre-employment background check. I brought my identity documents as issued by the secretary of state. Your list states that a paper/temporary driver's license is acceptable; however, it does not list a paper/temporary state identification card. I presented my paper/temporary Michigan state ID issued by the Secretary of State. This document is government-issued, includes the same identifying information used to verify identity, and uses the same ID number format as a driver's license. Because the temporary ID card was not specifically listed on your document policy, the employee informed me they could not proceed with fingerprinting/background processing. This is the case even though if it was a temporary driver's license it would have been accepted. This appears to be a policy/system oversight rather than a legitimate identity-verification issue. The result is that I am now delayed from starting my job until a hard copy arrives, which directly impacts my ability to earn income and pay bills. All of this despite bringing a valid, government-issued temporary credential. I'm requesting the following: Immediate guidance on whether this appointment can be completed using the temporary state ID card (or what alternative document combination you will accept). A policy update to include paper/temporary state ID cards wherever paper/temporary driver's licenses are accepted, since both are issued by the same agency for identity verification purposes. Confirmation in writing that this issue has been escalated to management/compliance so future customers are not delayed in the same way. read more

Very fast and easy process for TSA Pre-check. We arrived early and were able to get in and done within 15 min for both my husband and I. Staff was friendly and punctual. read more

Mike was super professional and took me in on last minutes notice. I would highly recommend anybody looking for a TSA pre check or TWIC card to visit him at the holland location. Thank you so much, Mike for accommodating my situation! read more