First off let me say, I had been coming to this salon for years and years. Felt comfortable with my stylist so I always remained loyal and rarely ever cancelled appointments. Issues started popping up 2 years ago. The receptionist stopped calling to confirm appointments (despite having been told 5 different times that I didn't check my cellphone, so to call my home phone as they always had done before without any problems.), my stylist would need to reschedule from time to time, I always just went with whoever was available that day. Knowing for a fact this stylist would work many people in on days off, after hours, etc. But never once was that offered to me, despite paying 75$ every 6 weeks, plus the additional 10$ tip! Hearing the same few stylist make fun of other clients for their choice in color, cut, or even what they were wearing, it got rather old. I was lied to about why my stylist wasn't there... I had not been called yet again to confirm my appointment, but went in anyway as I had my appointment card which stated the date and time. I was told my stylist was sick that day and I could either reschedule or they could work me in with another stylist, I chose another stylist. Within 30 minutes of being there another stylist across from where I was sitting was chatting with their client about how my regular stylist was at home, and was coming in later. Not sick! I was so upset! Why was I lied to? Why not just tell me the truth? Id been a good, loyal, honest costumer for years! That day I decided I'd never go back. I could find someone who charges less, actually valued me as a customer, and I have found her. This establishment was under control some years ago, now not so much. A loyal customer was lost, but I doubt they even care. read more
