Craig did a great job with our 1770 era farmhouse in Holyoke. He didn't just list it , he Sold it…read moreon the features , history, and potential. Always positive, he walked us through the ups and downs, and got us a fair price. I can't say enough about the experience . Charlie B

Craig is amazing. He sold my house for me during the foreclosure crisis and did a phenomenal job. I…read morereally truly can't recommend him enough. He is so skilled and guided us through the entire process. He never once talked down to us and helped us make the very best decision for us.

I worked with Lisa Palumbo through Delap brokerage. Our relationship was very good and the result…read moreof the sale was excellent. Throughout the process, Lisa was highly responsive and professional. Her long experience as a realtor was very helpful since this was our first property sale. She made several recommendations that were important right from the start of the sales process. I highly recommend Lisa for these reasons. She's a highly intelligent, hard-working, capable agent, and a comfortable person to deal with during a complex series of showings, inspections, and through the closing process. Thank you Lisa!

I rented an apartment through them- found it on Craigslist and they coordinated everything between…read moreme and the owners. The owners lived in Florida and it caused some big miscommunications. First, the house was A MESS when we moved in. We asked during the walk through if it would be cleaned and the realtor (Holly) said she had already done enough. We asked about the filthy rugs and she said she had vaccumed them and that the owners wouldn't be willing to do anything else. There was literally mouse poop on the kitchen floor and they just suggested to get an exterminator. Should've walked away when we had the chance. Landscaping and snow removal were included in the lease, but then we were told landscaping wasn't actually going to be included because we had a dog. Ok, then winter came. One.. two.. three snow storms and no one ever came to plow our driveway as planned. We reached out to the owner, who was obviously out of the loop, and she tried to track them down. Of the 10 times it snowed, not once did a plow person show up. After we called and emailed, they showed up once at 6pm... we had already shoveled our cars out. The refrigerator wasn't working when we moved in, also. Apparently it had been unplugged with a bunch of ice inside, which melted and then refroze.. blocking the vent to the fridge part. It took SEVEN DAYS for it to be fixed. Not the best first week in a new place. Especially after paying to have the rugs cleaned and cleaning the entire house ourselves. A few weeks later, the oven starting stinking of gas and we weren't able to use it. This time it took over 2 weeks to get a new oven. (Lotsss of take out our first month there) To top it off, Holly told us the statement of condition/walk through wasn't something they did, and never put our deposit in an interest bearing account (both MA state laws). When we moved out, the owners tried to have us pay for the rugs to be cleaned and didn't want to refund our deposit. The house also had a history of lead/Deleading, but the realtor didn't have any of the paperwork. I had to track down someone from the town's office for the inspection report, and I also had another inspection completed for piece of mind. For charging a $500 realtor fee, you'd think they would do something, anything, told hold up their own responsibility in renting out a unit. They didn't even follow standard state laws. I definitely don't recommend working with this group.

As a first time home buyer, aligning myself with the right real estate agency was a MUST, and I…read morefound that with Grace Group Realty! I worked specifically with Amy Mateus, who is an absolute expert in everything real estate, and an exceptional Broker, Partner, and Realtor. I have nothing but positive things to say about Grace Group Realty and I HIGHLY recommend them to anyone who is interested in buying or listing a home!

My wife and I worked with Amy from Grace Group Realty. She was an amazing agent who was always…read moreavailable to help us find the right property. Her expertise in matters relating to every facet of buying a new home help ensure that we got what was the right house for us. The process was made easy by here expertise and skill. I would recommend her to anyone looking to buy or sell their home.

I have been a long-term, happy renter. MCP is the best in the business. I have never experienced a…read moremore hands-on and caring management company, that is willing to put the resident first. All staff members are personable and willing to assist, until an issue is resolved, then they take to time to assure all is still OK and to my satisfaction. You will not be disappointed renting with MCP.

No follow through. Front office staff is rude and insulting. Repairs are done poorly with the…read morecheapest materials. They would rather argue with you than fix the issues. If you are thinking of moving into a building they manage, don't.

If you are going to have an event for children, treat people with compassion. I didn't have anyone…read moreto help me out when Cuoco & Co. Real Estate in Longmeadow MA held an event to meet the Easter bunny and Bluey. After standing out in the rain for an hour we were rushed in with the staff muttering to themselves about how pissed off they were about the event. My daughter was hesitant to go up to the characters but we were continuously shouted at to hurry up. I myself can understand the incredible wait time was stressful for the staff, but the experience itself was awful. It will not be memorable in any way to my child because we probably spent less than a minute in the actual room with the characters. Having no one to help me, I was not even able to get a picture with my own phone because the woman refused to take one of us. I was told to scan a QR code where I will have to dig through hundreds of photos to find a rushed photo of me and my daughter. Standing behind a family, I overheard that this was not the first time the company held this type of event. Needless to say, we won't be back. The company would probably appreciate that since the wait time was ridiculous anyway ¯\_(ツ)_/¯

Brenda & her team are truly amazing! We sold our first home a few years back through Cuoco & Co…read more and the experience we had was top notch. I can't recommend them enough!!! Also, had the pleasure of attending a recent community event they hosted. My kids & I were literally treated like family the second we walked in...the entire staff went above and beyond!!! Thank you Brenda so much for making everything so special, always!!! Appreciate all you do, especially for our community & bringing everyone together. If anyone's in the market for a realtor, hands down Cuoco & Co!!!

Kathy and her team were an invaluable resource from offer to close as we purchased our $400k+ home…read more They helped us through every step of the process, including how to best approach negotiations and position ourselves when we found out there were multiple bids on our prospective home. Kathy's guidance led us to becoming the winning bidder. This purchase has turned out to be the best decision and best investment I've ever made. And I can honestly say it would not have happened if not for Kathy. Perhaps best of all, Kathy proved over and over that she had our best interest as her number one priority.

From the owner: I love Real Estate. I have been selling real estate since 1987- full time. My first photo is me in…read more2002 and now all these years later - older but I still love my job. How many people can say that? Through great markets, recessions, and stable times. Always putting my customers first. Let my company help you with your real estate needs.