Ideal image I am leaving this review to highly discourage anyone from visiting Ideal Image in the Jacksonville, FL area, which are all under the same management team of Owner/General Manager Liz Kaniosky. I came in for a consultation on November 16, 2024 and met with Ashlynn. I paid in full for my services (full legs and underarms) totaling $3612. When scheduling my first appointment with her, I advised I would only be available for Saturday appointments. She was very accommodating and scheduled my first appointment. Upon my arrival on my appointment day, I was greeted by Natalie and she explained that my appointment was not on their schedule. She spoke with Cheryl, the employee who performs the services, and they were gracious enough to squeeze me in that same day. I had no problem waiting for two hours to be able to get started on my laser hair journey. Natalie mentioned that having Saturday appointments in the future would become an issue, as they are not permitted to book Saturday appointments at all in 2025. It was at this time that I requested a call from a manager to discuss this further. She advised that her manager was out sick, but agreed that someone would be reaching out to me the following Monday... two days later. I did not receive a call back from a manager, and when Cheryl called me to see how I was doing after my treatment later that week, I let her know that I had unresolved issues (that she was aware of) and she said that she was speaking to her manager right now and I should be expecting a call back the same day. After TWO WEEKS, I called the office and again spoke with Ashlynn. She apologized for the oversight with the previous appointment booking and said that owner/manager/General Manager, Liz, would be calling me that day to resolve the matter. Two days later, I finally received a call back from Liz. We ultimately decided that the best way to proceed would be to issue a refund and discontinue my treatment with Ideal Image. She emailed me a document that I printed, signed, and returned within a few hours of receipt. She confirmed that she was processing the refund and it would be in my account within two weeks. THREE WEEKS later, I called because my refund was not reflecting in my account. I spoke with Ashlynn again and she advised that she could see the refund was processing, but since Liz was out of the office that day, she would have to give me a call back. I replied to Liz's email advising the refund had not been received as of yet. When we spoke, I was admittedly heated, but remained professional. I wish I could say that she handled it better. After interrupting and talking over each other, we agreed that we were not being productive in our conversation. I asked her direct, pointed questions and she refused to answer, citing she didn't want to interrupt me, even though she was given an opportunity to answer. At that point, I thought the call had been disconnected. She said that even though she told me it would take two weeks for the refund, it actually takes 30 to 45 days for the refund to be processed. I advise that this is completely unacceptable given the experience I have had and the information that she had provided. With a click of a button she told me that the refund was processed and I would see it reflect as a pending transaction on my bank account before the end of the day. She was unable to give a reason as to why this was not performed within the expected timeframe that she originally provided. I am still awaiting the refund on January 10, 2025. read more

Service was quick, easy, and friendly. I Love the results. Fleming island office is great.

Amazing ! Nikki was so informative and kind . Gave me some cream to help the itchiness and ice for the pain . The atmosphere is clean and quiet and all the staff are nurses who do the procedures and they work ! I am back for a touch up after SIX -6 !! Years ! read more

Critical: Professionalism, Punctuality I setup appointment 1-28-22@ 9am in the morning because I have to be somewhere. I walked in 901 and the lady gives me a snobby look and ask if I had an appointment and I said yes. She said I will be with and leaves and chats with her co workers for a while. 913am I get up and leave because obviously they don't want to see me. As I get in mt car she calls and said I heard you leave and I was about to walkout to talk with you. That was a lie because I could of waited until 920 am and she would of let me sit there. Rude staff to brown people read more

I was referred to ideal image because My original guys are so far and I needed a single session well the lady I just spoke to on the pone stayed that they do not do single sessions and that I would have to go to a consultation to get pricing which sounds so fishy to me but at that point I did not care . My issue is when I gave her an example of single sessions which with an example price of single session for 100$ she stated well we are "true laser " so our prices would not be like that . I said ... I was giving that as an example . She honestly turned me off from this company by making it seem as though laseraway was not a good company to work with which is funny because I've seen results and at this moment I would rather just go down to Miami and get it done . They lost a potential customer . read more

This ideal image is a franchise that is poorly run as far as retaining clients. The first time I had an inquiry their response was great but now it seems no one is ever returning messages nor worried if you come back for more services. Find a clinic that wants your business and is professional and polite. Fleming Island Ideal Image won't honor the prices from corporate emails because they are not a corporate store. Very disappointed with this franchise of this company. read more

The location in Orange Park doesn't answer their phones. They change their schedules constantly and are a franchise location to the parent company, so the parent company doesn't have accountability for their procedures read more

I've been a customer of Ideal Image for over 5 years and I always have a pleasant experience. The ladies at the front desk are inviting and friendly. The service is speedy and they always make sure I'm happy. Any concerns are handled promptly and professionally. I specifically love this location in OP. read more

I have been an II customer for years and I am quite happy with the results. However, their professionalism is beyond measure. It is a professional procedure in a medi/spa environment. Get it done! You will be glad you did! Shaving is so passe. read more

Consultation-5stars Yvette was fabulous. She answered all my questions, and gave me the information I needed to be confident in my decision. Treatment Day- My appointment was at 12 o'clock. I arrive right at 12 and they sent me back to the room. I am doing laser hair removal on my underarms ,Brazilian and bellybutton area. Liz made sure that I was comfortable answered any last minute questions that I had . Now in walks Gina . Like a shining star walked into the room. She had the hugest smile beautiful sparkly eyes and made me feel like I was at home. Gina explain the entire process will of what she would be doing ,how it would feel and she continued to talk to me and explain everything as we went through it .Honestly was worse on my armpits that it was on the Brazilian which is shocking .I am happy and I am so ready to return in two months. I have read what feels like 1000 reviews online on Google and on yelp and on real self . I did my research before coming here and I know that they are pricey. However ,they have been in business for for many years . That is one of the main reasons that I decided to go with them . They have experience and it really shows . I'm happy with the choice I made. Hopefully at the end of nine treatments I'm going to field exact same way I will update you then. read more

BUYERS BEWARE! So I have been a member of ideal image for a while. Before they used to offer a guarantee so if you needed touch up sessions after your last one they would offer them for free. Now they charge you for touch ups. When they try to sell it to you, they tell you it's a "guarantee" but they are just charging for touch ups that you would have to pay anywhere else for. It's just another scam to get you to think you are getting a good value. On top of that, the prices are astronomical compared to other laser treatments and no there is no differences between them and others, they all use the same machine basically. They seem to have a good deal where you can do interest free payments which i did but guess what....they charged me interest the whole "interest free period" and now i'm fighting with them to get my money back. Do yourself a favor and GO SOMEWHERE ELSE! It's not worth all the heartache. They are not BBB certified which tells you a lot. My other big issue was when I went there for their "summer promotion discount" it was the same exact price that they had given another time, not during a promotion. It's just another scam to make you think you are getting a good deal. It's always sketchy to me that they never post prices. To me that means they are getting away with being able to charge you whatever they want and trick you into getting a good deal. Honestly, it seems borderline illegal. Go somewhere that's open about pricing and payment, DON'T GET TRAPPED HERE with a huge bill. read more

I have been a long time customer, have been treated at the Orange Park location since they opened. These ladies are beyond wonderful. They have addressed and resolved any questions/concerns I have ever had. Sonja has been the best at subject matter. I received a gorgeous orchid arrangement from them yesterday, just to let me know that they were thinking of and appreciate me! Who does that?!? Ideal Image does, that's who! They go to the greatest extents to ensure the highest quality service, the best customer service and continuation of long term customers' happiness! For that, I will always be a loyal and forever customer. Thank you ladies, for making my day! Your kind and caring thoughtfulness means more to me than you will ever know! read more

Ideal Image Orange Park - The most gorgeous orchid arrangement ever, I received from the ladies of Ideal Image Orange Park! Beyond kind, caring and thoughtful! - Laser Hair Removal Near Me - Orange Park, Florida

I had my last session of laser hair removal about a year ago. The staff were great. They were always nice. But laser treatments did nothing for me. If anything they did the opposite. I paid for 9 sessions up front. Over $4000. And let me say my hair grew back thicker and longer than before. I only went for my upper lip. They convinced me that I should do full face because they had a promotion going. I never had a problem with side burns or chin hair. They kept blaming my hormone levels. But I checked them and nothing was wrong with my hormones. I kept going. Worst mistake ever. I regret it so much. My upper lip looks the same but now I have so much hair on my side burns literally connects to my chin. read more

The consultant had a poor attitude and sales technique. I wasn't desperate to get the services because cosmetics aren't a necessity. She said then why are you here? ‍ like come on, im there because obviously I am interested. She then showed me a bunch of numbers and barely explained. Like ok here's a monthly payment. But for how long? 2 years? When I would be having one service. It's just dumb. I also will not pay $1200 for less than 12 hairs on my face. Definitely not worth it unless you're extremely insecure or desperate. read more

Amanda has transformed my appearance! After 3 IpL treatments, my brown and red spots have virtually vanished! Amanda, appears to be extremely well trained, and very passionate about her practice. Don't hesitate to schedule a consultation. You won't regret it! read more

I have very sensitive skin and am very fair. Just had second treatment and it was a breeze. I'm hardly red after and can continue on with my day. I can already tell the difference in the regrowth being much softer to the touch and the day will come my laser area will be so smooth. I waited to long to do this for my self. All the ladies here are great. Office is very clean and relaxing. It's so worth it! read more

Always a great, though admittedly painful, experience at Ideal! I have been a client for 10 years and knowing that there is a ARNP doing the work makes it feel so much more professional. I've had laser done at other offices and never got these results!! Thanks Ideal Image Orange Park! read more

Today's visit was awesome. I couldn't have asked for a better experience. The last time was not the best, but this time was amazing! I didn't have to wait, and I felt like a VIP customer. Every staff member was amazing today. This is the kind of service that I am used to from this office. read more

I've been coming here for almost two years and have had several different areas treated and I've had great results! The staff is very professional and always makes me feel comfortable. I will definitely continue using them for all my hair removal needs. read more

Cool sculpting does NOT work for everyone.. It is extremely expensive and produces little to no results. I started as a hair removal customer, it also was very expensive but I got results and have no complaints. I consulted with Sonya and was told my two areas of concern (inner thighs and upper back fat(bra area) would have a great result. More than $3000.00 later NO results at all on thighs and very little if at all on the upper flanks. I was given a complimentary second visit after many unheard complaints on only one area, I choose the back fat. Two hours spent again and no results. I called corporate and was told someone would contact me.. I understand that I signed a contract and i understand I will have to pay but I wanted all of you out there to consider other options... seeing a plastic surgeon for liposuction would be the better option... FYI I am 5'5 and weigh 138lbs.. very active and in great shape for a 56yr old, I was just looking for alittle tightening up for these flabby areas that are resisitant to exercise. I am very disappointed in the results of COOLSCULPTING. read more