I have been coming here for a while and was getting restylene silk to outline my lips. That product was recently removed suddenly, and replaced by Juvederm volbella. I wish there had been a time period that clients were notified and perhaps able to purchase that Restylane product. I did try the new product and it is fine but not as good for me personally as the Restylane silk. Juvederm volbella has been adequate but does not give the same definition in lining of your lip to the degree that Restylane did and that I prefer. If you are looking for just fullness, vobella is fine but for a strongly defined line I think Restylane silk is a better product. Vobella could be used for lines above the lips and to fill in fullness but for lining and correction/balancing/defining of your lip line, Silk is superior.. read more

Amazing experience here!!! Friendly, super knowledgeable and informative. So happy I finally decided to commit! Happy with my progress so far. read more

The initial sessions were effective, but the company has some seriously shady business practices. I signed a contract in 2023 that clearly stated touch-up sessions for hair removal would be $40 each. However, when I arrived for my appointment, I was suddenly told the price had increased to $70 per session at 75% increase with no prior notice. When I asked about the change, both the associate and manager claimed that "corporate" had raised prices. I would not recommend this place to anyone. It feels like a scam and should be investigated. read more

Good while it lasts, I didn't want to give a bad review, I really didn't, treatment was effective however I have to remind people that treatment you purchase do expire. I bought 5 treatment of BBL(for freckle treatment), used 3 and I did see the result, however the result only last for about a year. And when I went back after a year to continue the treatment, and As I arrived the appointment, the staff told me my skin looked fine so I shouldn't be needing another treatment until months later but didn't remind me that my treatments are going to expired in few months. So I trusted them and left the appointment empty handed. A few months later I tried to schedule the appointment again and I was told the rest of my treatments were canceled because they were expired, so at the end I paid for 5 treatments and only got to use 3 of them, at least I learnt a lesson. **Update: They reached out to me after about this issue and I will keep it updated.** read more

Ideal Image Liberty Place - Laser Hair Removal Near Me - Philadelphia, Pennsylvania

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I have been coming here for a while. I finished my treatments and I started coming every 8 weeks for touch ups on my chin and jaw area. Well today, they tell me that this was not included in my contract and just under my chin was included and everyone that was including that part in the past was wrong. I'm so pissed because I have never ever had this issue before and now they are saying I can purchase another contract. Anyone that has received their services knows these contracts are not cheap. I'm just highly disappointed read more

I went to Rachel for full face Botox injections and she is truly THE BEST!! I have had Botox done a few different places and she is by far the most professional injector I've ever had. She makes recommendations based on your desired outcome and she is also hilarious to talk with! Overall great experience, with her professionalism and skill I will definitely be a recurring client moving forward! You're the best Rachel! read more

Staffs were nice at the information/front desk when I walked into this place & offered me a bottle of water. My main concern was hyperpigmentation left from my acne but the online counselor suggested BBL to me (instead of laser), which it's more effective to treat redness/sun damage to try to get me to purchase their treatment. But my overall experience was good since the person (Priyanka P., RN)who treated my facial skin was well knowledgeable about the treatment (BBL) and answered all my questions honestly saying that BBL might not resolve my concern about the hyperpigmentation but will help to reduce my redness on my facial skin. As a result, I see my redness are all gone but just still have some mild hyperpigmentation (light drown). I highly recommend to get their BBL/IPL treatment if your main concern is redness! read more

Ideal Image Liberty Place - Front store (inside the mall at 2nd floor) - Laser Hair Removal Near Me - Philadelphia, Pennsylvania

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I just set my appointment via phone with Jordan. I cannot express how unbelievably helpful he was! He was super kind, compassionate, and patient with me. If my appointment goes as good as my phone call with Jordan, HIGHLY recommend. read more

I signed up for an LHR package in March of this year using a loan I was convinced to apply for. Then, after my first appointment, I was told that my chin was not eligible for treatment. I asked for my loan to be adjusted then so I wouldn't pay for anything I wasn't getting, and I believe it was. But after a while, I ran into financial trouble and decided I could no longer afford it on the whole, and it wasn't worth it. I contacted the loan company, Ally Lending, and they helped facilitate a partial refund for services I hadn't yet gotten. I saw that reflected in my loan amount, which is fine. Then I spoke to Ideal Image customer service about getting my money back for services that I had already received, and was told I would be getting a direct refund from them of $115. It's been two weeks, and after numerous attempts to contact the person I spoke to on the phone, I received a reply to my email that was frankly rude and unhelpful. It was just a screenshot with the amount of my refund circled in red, and the date it was apparently given. No explanation. However, I have no record whatsoever of that $115 being refunded on my end. The screenshot they sent me seems to state that it was processed, but I can't see it in my loan account, and it was not directly deposited back into my bank (which I was told would happen on the phone). I got no notification of being refunded. I have no idea where that money went, and my attempts to communicate with customer service have been frustrating to say the least. After reading everyone else's reviews, I regret being so impulsive and signing a contract with Ideal Image before seeing what their customer service was like. I wouldn't recommend spending any of your money here, because after you sign up for a loan with them, it becomes nearly impossible to communicate. read more

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Absolutely horrible. I bought a Brazilian unlimited package for 16 months. But they don't tell you that you can only come when they allow you which is every 6-8 weeks. I left one visit with what looked like car lighter burns all over. I went to a different location the next time and the nurse commented on the marks from the burns from the last visit. I had to pay upfront so that is the only reason I went back at all. You'd think I'd get a call or offered a discount something for what they did. Anyway I'm now a couple months out from my last visit and have daily regrets. All the areas I wanted the hair gone still have hair. I now have very odd patchy hair spots. I paid a couple thousand $ and now have burn scars and look like I have some sort of hair disorder because of the random patches they left not properly treated still requiring me to shave regularly. read more

Terrible customer service and the sales people leave out key details while pressuring you into purchases. 1. The sales person failed to inform me about the 20-50% off cool sculpting. 2. No refunds, even if the services are not available in your area, who cares if its 2 hours away from your house it available somewhere right??! :) 3. Was told that I could schedule right away just left out the part where the next available appointment in my area is in 2-3 months. 4. Called customer service to complain and they refused to assist me with a formal complaint, told me they would "handle it" and call me back, No call back yet. I already filed a complaint with the BBB. Avoid this company. read more

Grateful for those who left honest reviews. This seemingly saved me a ton of aggravation, time and money.

A SCAM! Laser Hair Removal did not work and left me with burns. This is after I paid a total of $3,577.00 and completed all treatments at the Willow Grove Location. read more

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I googled electrolysis near me and this was the first one to pop up. I went ahead and requested information. Next day I got into a lengthy text conversation about how electrolysis is my best option since hair lacks pigment. Booked consultation for Saturday morning, got at least 15 reminders in 3 days, drove an hour to get there to be told they don't do electrolysis. Then they wanted to bring me to a treatment room to waste more of my time. Then 2 hour drive home in traffic. read more

Worst experience of my life. Don't need the services to prove that. It's been a nightmare since the so called free consultation with their consultant Portia. She forced me to apply for financial loan saying there is no harm since it will be applicable only when you take services from them. Now I'm receiving bills from the loaning company for services never taken and no contract is signed . Hate every minute of this and wish I never reached out to you guys in the first place. read more

Before you spend a dime with Ideal Image; think and rethink! Make sure that you are ready to spend long times on the phone getting the runaround. Once they have your money it's virtually impossible to get assistance. They finance my treatment and then the technician at the location was very honest and said that she didn't understand how I was told that my they can help my skin type. Now, getting one department to talk to another for a refund is a nightmare!! read more

Similar experience with laser hair consultation, quoted a little over $3000 for a full face for laser of 9 sessions. After I paid for the laser (I still kick myself for spending this much when similar packages are $500 everywhere else), I went in only to be told they would not do certain areas on my face like cheek or a little behind the jaw area or between brows. That would have been fine if the sales person had disclosed that with me at consultation. She agreed to all the areas I mentioned to her but when I went to get the laser it was a different story. Either way, I ended up having the laser done but noticed my hair kept growing back 1 week to 2 weeks in. There was NO hair reduction; time would go by without hair for about 5 days and then stubble would come in and I'd be shaving consistently between sessions. I brought this up but obviously they said more sessions would clear that up. Fast forward to the 9th session and I mentioned I'd have to use of the 4 touch up sessions included in the package and was told that I already used that up... Apparently the 9 sessions were actually 5 sessions with 4 touch-ups... So I used up my "lifetime satisfaction touch-ups" without being informed. What's funny is they kept scheduling me as if this was me just completing the package. I try not to kick myself over this everyday since I was extremely new to laser at the time of my purchase so didn't know what options were out there, but Ideal Image is NOT transparent about pricing and swindles so much money out of you. Also, the consultation woman was extremely misleading and dishonest by not disclosing that the 9 sessions included the lifetime "touch-ups". AND, that the $3000 quote for full face was 50% off! Not to mention, all my hair grew back lol. This whole situation is a mess and to be honest I blame myself for not doing my research beforehand. I feel like all these reviews on yelp now are more recent and they describe similar experiences. Anyways, I went to another place to redo my laser on my face and also got a full body package (6 sessions) for LESS, I cannot believe I am saying this, but for LESS than what it cost to do my whole face. My hair has not grown back at all since then. I want to cry but whatever. I'll live. I just wanted to write this all out so no one else makes this same mistake in choosing Ideal Image. read more

I walked in just to ask some questions and the staff seemed unknowable and bothered. It was one of the most uncomfortable and awkward experiences. Also, the prices did not make sense, too high and everything seemed to be in a bundle or package. I will most definitely not be doing business with this company! read more

So they constantly push the " lifetime membership " that is / was $ 200 for the year. With this you received Botox units at a discount rate of $8.90 per unit and i free treatment of about 6or 7 that were offered as part of the membership. The membership renewed every year with the same package . I renewed my membership in September and payed $8.90 per unit of Botox at that appointment I made another appointment for 12/23/23 but canceled and called and rescheduled for 1/30/23. When i went in for my appointment the nurse who was doing the procedure informed me that the units are no longer at that price. They are now $10 per unit. There is no free treatment anymore , and when you renew your membership next year, it'll be $300 for the year. Obviously the lifetime membership or your yearly contract means nothing if they can change it in the middle of your contract. They said the rate of changed after Black Friday so I asked. Why didn't someone tell me this when I called to make the appointments? Why did you wait till I came in? They then proceeded to blame it on corporate the usual blah blah blah. , but if I wanted to buy 100 units upfront, they would honor the 890 price. In other words they wanted me to put up $900 and then just have it on hold until I needed to use the units. Obviously I did not get anything done and will never give that company anymore business or refer anyone to them. It was so unprofessional, and obviously all about money so I only hope that me sharing this make's anyone who was planning on using them to think twice about it read more

I have found ideal image to repeatedly offer bad service. I'm not referring to the treatment itself, but rather the process to getting information, speaking to people on the phone and coordination of appts. They are really not customer friendly and seem irritable rather than helpful. read more

I went for my appt. I was told they could not treat me due to a past anaphylatic episode involving an anit-biotic. Never was this mentioned to me or asked about prior to my appt. I offered to get another treatment, but ccould not due to the staff lunches. I traveled 45 mins for nothng, They charged me for two sessions and processed my refund incorrecty. When I called I was told I was being charged a 125.00 cancellation fee. This was at Willow Grove. read more

I just came here for a consultation for laser hair removal. The experience was really strange. When I arrived, a very friendly woman brought me back to discuss treatment options. She then brought me into a room and said a nurse would be with me to see if I was eligible. She returned and said that no nurses were available, and brought me back to discuss pricing and said I would consult with a nurse after. Here is where things got weird: I can't remember the price she quoted for my bikini area was, but it was somewhere in the range of $2000-$3000 for a package of four treatments and four touch ups. Each treatment was over $700. She said this was the 50% off price for today, and if I called to book later all the prices would double. At this point, I told her I had another consult scheduled somewhere else and her attitude cooled down a lot. She asked where the consult was, which struck me as a sort of unprofessional question to ask, and when I declined to answer she basically escorted me out. I never met with the nurse she originally mentioned. The price the other laser place quoted was $680 for a similar package, which is radically different than I was quoted here. Basically, the whole thing sort of felt like a scam. I won't be returning. read more

Recently became a member at ideal image and I think the membership perks are great! I got discounted Botox injections cause I am a member and also get a free laser hair treatment or free cool toning treatment which I plan to use! My esthetician Gabby S. was amazing! Super knowledgeable, friendly, clean, thorough and all around good at her job! She made me feel so comfortable and well taken care of! I cannot wait to go back and see Gabby S. again. read more

This place is horrible,they never mentioned it was inside of a shopping center so I wasn't sure where I was going because there wasn't a Ideal Image sign outside no where but after finally finding the place , I arrived 3 mins late and I was told I had to reschedule even after telling the girl at the front desk that and telling her it also was my first time being there not to mention her customer service sucked ! At this point I'm not sure if I want to continue doing the treatment ! I don't recommend this place at all ! It was the worst feeling ever ... read more

Read the google reviews first! There's more testimonies and better review ratings truer than yelp will provide. Nadia & Taylor were my ladies And they were EPIC! I loved them! Taylor was my check in lady and she was so sweet and extremely helpful. The client before me was running a bit behind, Taylor and I chatted the whole time, answered all my questions and alleviated some of my nervousness being this was my first time. Nadia was my nurse for the laser hair removal and she was OUTSTANDING! She kept it real with me, walked me through every step of the way, we even discussed in great detail my ancestry so we could figure out the correct laser for me. Never knew how much of your ancestry matter when it came to lasers and the affect of it! I gladly showed her my 23 & me, we looked at the percentages of a specific ethnicity I have, and determined the best way forward. EXTREMELY appreciated it! I specifically requested Nadia again for my future sessions. For those getting laser hair removal, it isn't terrible, but it's like a you're getting flicked in the area but flicked with heat but for just a second. The flick feeling is not enough to make you get up and run. The flick feeling is no where near enough to make you cry either. My great-grandmother hits harder. read more

I am not the type of person to write a review.. But, I felt the need for this company to take note of a young nurse technician, Priyanka.. I knew this girl was special because of the genuine nature and caring for ME the patient. I have been going to ideal for a little under 2. years. After my husband tragically passed away, I was in need of some loving care as I lost my lips. I have used other technicians in the past.. They were just "good".. Priyanka IS SPECIAL.. My results were great as I knew they would beL.. She went the extra mile using her HONEST opinion which, I thought was the sign of a great nurse. I am frankly shocked that she isn't in a dermatologist's office. She definitely needs to be. I hope this company knows they have a caring, professional, very classy young lady that strives for perfection with the patient. If she somehow leaves the company, I will probably follow her. I hope you truly recognize her abilities. Many thanks to her, Leslie Tarsia read more

Overall a good experience. Pro: I got 8 sessions on my armpit. Overall I dont see any hair, only see some light hair and an ingrown hair, its been 2 years. The technicians and receptionists were always welcoming and helpful. Cons: After a "70% discount" it was $1,500. I was a fool to agree on this amount, when there are other companies who offer cheaper services with the same experience and services. Also the main reason why I got this treatment was for this one stubborn ingrown hair. They treated it for the last 4 sessions then this sucker came back again after 1 year from all 8 sessions. I guess since "the body's hormone changes hair blah blah it might grow out again", its super annoying. Now if i want one session anytime for life it will cost $40 which is good, I guess. I give this place a rating of 3 stars just for the fact that it is obnoxiously priced. read more

Pros: Staff is extremely nice and helpful The place is very nice, clean, staff is well trained. They are very accommodating - ice packs, water, bathroom stocked with toiletries. Cons: Spent $4000 for full face laser hair removal (includes lip, chin, cheeks, sideburns) It didn't work at all for me, so I still have to spend $ on waxing. This price was HALF OFF the original price of full face laser, and still crazy expensive. I went here because they're trustworthy, but it just didn't work for me (even though I have lighter skin and darker hair so they said it should work great) and was HUGE waste of money. Very hard to find street parking, I ended up paying for the parking garage each time. They do give you a discount card, but it still is pricey for parking for a half hour of time. I wouldn't recommend doing it for the price and the fact that it is not guaranteed to work. read more

Had a Broad band light procedure to remove dark spots on my face. This was my third treatment. After my second treatment a month ago, my face was very red on my upper checks near my eyes like a sunburn. It did subside over the next few days. I warned the technician of the reaction and to be careful near my eyes.. During the procedure, the area on my upper check was very sensitive and burning. I let her know this during procedure. After the procedure I needed an ice pack because my check was very red near my eye socket. I immediately put an ointment on face and applied the ice pack for 20 mins. As the day progressed I didn't pay much attention to it until the evening and noticed that the area was actually burnt and there were small blisters! I applied a burn cream and ice pack again. When I awoke the next morning, I could visually see my eye was swollen as if I had a trauma to my eye! I was happy with my skin and the results prior to this procedure.. I will be contacting them after I post this review. If you are considering this procedure, Beware of the eye area! read more

UPDATED!! I did get all my $ refunded. Which is good. Be Careful! They over charge! Check out GROUPON FIRST. My consultation went well. The staff is pleasant. But with so many doing this type of work. The cost is Crazy. On Sale %60 off I was to Pay $1,500 for my chin and lower corners of my mouth for minimal hair. Bonkers.... I called to have my deposits refunded as I still needed to wait a cpl of weeks until the 1st procedure. - $100 that NO ONE told me would be missing. Not in consultation or through signing for my refund. I looked when I got back in my car. Then I got P.O'd. $1,500 for a chin... Bye ideal read more

Scam company! First, they schedule an appointment for you. Then when you come to the office, the door is closed, nobody's in and when you call the phone # on the door to get someone open that door- nobody picks up the phone. You are calling Ideal image main phone # to request cancellation of the account and stop charging for FAILURE TO PROVIDE SERVICE and all they say is We can't cancel your account or refund money. Please note that they take money from Ally Lending for the service you sign up and do not provide service. Investigation Request taking 30-60 days , within this time Ally Lenfing sends you statements and messages advising to pay for the service you never received. read more

Had a consultation with Malorie Johnson and after everything was said and done she told me I had three days to back out. two days later I sent Malorie an email to let her know that I needed to cancel she never told me I couldn't back out and days later I was told Ideal Image gives no refunds and now Malorie wont even talk to me. I called customer service I was told a supervisor would call me with in 48 hours it has now been three days and no reply. read more

The wort pain I ever felt in my life!!!!!!!!!! I went twice I did my lower belly and did the same area and still no results I've been doing everything right I diet I go to the gym nothing works I want my money back read more

I've had the worst experience with Ideal Image Liberty Place. I purchased a $6000, 16 month hair removal package. Ideal Image closed for covid for about 4 months, but when they re-opened they had very limited staff and did not answer their phones. I could not reach them to reschedule the appointment until the 6 month mark, i left 20+ voicemails over a 2-3 month period.. When I finally got in there, the front desk ladies told me they would credit me for 4 months. I did not agree, so i asked to speak with the manager, who was "not in at the time". She never called me back either! So, I hunted down her email and literally emailed Amy Battaglia, the Office Manager, a total of 6 times between October & December, 2020 and she has yet to answer my question of: When does my package now expire ? I should have a 6 month credit. They literally refuse to respond. Then on Saturday February 27th, 2021, I had an appointment for my hair removal. I drove from NJ into Philly, I pay to park, I showed up 10 minutes early at 10:10am for my 10:20am appointment. I wait outside 5 minutes before someone greets me at the door, they tell me to hold on, they come back another 5 minutes later and proceed to tell me my appointment has been "AUTO CANCELLED". What the heck does Auto Cancelled mean? I'm standing in your office for my appointment time slot, 10 minutes early and you "CAN'T FIT ME IN"????? They literally told me they couldn't fit me in for my appointment and I just drove from NJ to come there!! I never got a call or email asking to confirm or to cancel the appointment! --I am a reliable person who paid $6,000 for a hair removal package, why would they auto cancel me, with out calling me?? So, I say to the young lady, can you please put me in for Monday? The response is "NO, I can't reschedule you, because we don't have the schedule released to us yet". Now if Ideal Image had any sort of common curtesy or customer support, they would have called me Monday to make sure I got an appreciate time slot. But 3 more days have gone by and I haven't heard from them. So not only has 5 months gone by and I can't get an honest answer out of them about the covid shut down time frame credits I am due. But on top of that, I am now wasting more time, energy, and wasted money down the drain because I am not being provided the services I paid for! And can't even get an appointment with them. I am utterly disheartened and sick to my stomach about how I've been treated by this company. I may even make a complaint with the Better Business Borough if they don't do something to fix this. read more

Stole my money! Double charged me for a service that I only used 1 session of a refuse to give me a refund. It has been 5 months of back and forth with no solution, store credit or refund. $600 gone. DO NOT GO HERE!! read more

I submitted through online promotion and received a call as soon as they opened. Spoke to a representative who provided me with details of their services. She then transferred me to a consultant to further discuss my options and the packages they offered. All my questions were answered and felt comfortable moving forward with scheduling. I chose what I wanted, figured out the finances, and I'm set with an appointment. Thank you! read more

Disappointed My wife started in the ideal image in miami fl i was convince by the customer service representative that day and they told me is a guaranteed that the hair don't grow back so I was convinces so we started over there for her treatment for upper lip area my mistake was that I paid for the treatment cash we transfer to Philadelphia to finish her treatment but her hair still grow back and her treatment was only the upper lip area i ask why still grow back and they don't know why and she follow the treatment like they told her. One of them told me to paid for the treatment again this is not cheap i think is a waste of time so beware make sure you do more research before you go to this kind of treatment read more

My August appointment went as smoothly (if not more so) than my prior appointment. Arrived on time, was seated and they offered me a beverage and a snack and within 5 minutes I was in the back receiving my treatment. The treatment time was minimal and done professionally and courteously. My next appointment is actually next week :) I don't think I mentioned last time that they offer validated parking if you park in the garage associated with the mall. There is also ample street parking though. As an aside: Now that the summer is over (where they advertise 40-60% off a summer package), I think my only gripe with Ideal Image itself (not this location) is that they seem to advertise a 60% off discount ALL year round sooooo it's not really a discount... read more

This is a review for their Willow Grove location: I own a few businesses within the area. I work approximately 14+ hours daily six days a week- with VERY limited amount of time to spare or WASTE! 1- Scheduled three weeks ahead and requested for a late evening Dysport Consult/Procedure and I had specifically asked about wanting an appointment where I would be able to get the procedure done immediately following the consult (Please note:I've gotten Dyport and other injectables before procedure follows upon completion of consult/brief medical history) - They charge by the area not by the syringe or units. - Was told that I had to schedule another appointment for the actual injection because the nurse who administers the injections left early for the day. (After I had filled out all of the paperwork) Word of advice: You are dealing with a certain demographic. Do not waste people's time. You aren't AS ADVERTISED! read more

9 laser hair treatments. Poor results and they never followed up even though they knew i was upset with results. RIP OFF WASTE OF $3000