Concerned, we called and spoke with the manager. She was kind and professional, asked us to come in, and thankfully, my daughter was able to get a touch-up for $50. While we're still a bit unclear on what the "lifetime guarantee" actually includes, we appreciate the manager's willingness to work with us and find a fair solution. Thank you for the support and for standing behind your service. read more

Ideal Image Kendall - Before on the left and after on the right. - Laser Hair Removal Near Me - Miami, Florida

I had my initial laser hair removal session about a year and a half ago, and I recently returned for a touch-up. Each visit has been wonderful--the staff are professional and welcoming, and the results have been fantastic. The treatment is effective and relatively painless, and I always feel comfortable during my appointments. Highly recommend this place for anyone considering laser hair removal! read more

I was getting laser treatments done on my Brazilian area for over 2 years at multiple different sites. I decided to get a touch up at the Kendall location. During the treatment, it was burning so much I had to tell her to stop a couple times. I went immediately home and had to put an icepack on and rest because of the pain for a couple days. Within the next couple days, I started noticing big black scabs all over my Brazilian area, and now i am completely discolored and it looks terrible. I called the office and they simply told me that it was normal and that sometimes that happens. I have had plenty of treatments in the past and never once have I had scabs or this terrible pain. I am incredibly frustrated and disappointed with the treatment at this facility, and to say the least I will not be going back to this location or any other ideal image. read more

I started going to this branch after relocating back to Miami from Kansas City. I've only had good experiences here. I come once about every eight weeks to treat/lazer multiple areas. The staff is super friendly, knowledgeable and I never wait five minutes pass my scheduled appointment time. When scheduling my next appointment, the options available are pretty flexible, which works with my work schedule. The laser hair removal treatment is pretty pricey, but well worth it. I wish I had done it years ago. There are financing options available that pretty much add up to the same amount you would spend paying for waxes or sugaring every month. There are also deals from time to time, so be on the lookout for those. Please note that after you are done with your treatments, there is a chance that you may have some hair grow back but very little (patches) and it is a lot finer. If that is the case, then you can schedule a touchup for a reasonable price. read more

Terrible experience! BEWARE! Burned & Bloody!! It started off wrong over the phone, days prior when making the appt i called to verify i could do facial first (next door) before upper lip laser service, after being on hold for 5 min receptionist confirmed it was fine so i booked laser post facial, when i arrived they told me I couldn't do it... that was the whole point of me verifying otherwise I would've booked laser first! I only ended up doing my armpits which ended up being a nightmare for me... look at the pics, they completely burned me on my left side causing me unbearable pain. I went back to them and at first they tried to say it was because i probably hadn't cleaned the area correctly until they finally told me they did left side stronger so it could make a difference.... too strong to the point that it burned the crap out of me! I've been putting aloe vera and aquaphor with ice but its not helping. This is NOT a cheap place, I've done in the past plenty sessions and never has this happened. I'm a dark skin toned woman already scared because my pigmentation may leave a mark but now for sure I'm never going back nor will i ever recommend you guys. You guys hurt people! Pics are from day 2 & day 5 which is today, i posted my right side armpit so you can see the difference.... my armpit looks disgusting burned and bloody and it hurts like crazy. Terrible experience! read more

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Well, after hearing the ad on the radio I decided to give my wife a surprise on her BD. We received information about the treatment but not the REAL information, according to the sales rep the treatment was easy, NOT painfull at all, well let me tell you that they are just selling, they lie and they use FAKE information and as soon they get your credit card there is nothing to do. We paid more than $1500 for the treatment and an auto renew anual membership of $299 which nobody explained/ advised us (small letters nobody read). My wife went to the first appoiment but in the middle of the first sesion she decided to stop because of the pain and burning feeling on her face skin . All this was the oposite to what they had explained us. We asked for a reimburstment and cancelation of the treatment and signed agreement but all this was NOT Possible, the will tell you that there is no cancelation or returning money according to the contract. After placing our claim and rejected the treatment, in addition, one year later they charged us with the membership renewal AGAIN, yes AGAIN!!! We call the bank to make a dispute which ended in NOTHING..... I called Ideal Image HQ "Customer service" and you know what? Jakie told me she won't hear my claim because they are a FDA approved service!!!!! that she will open a claim to request the cancelation of the menbership!!!! what??? What about Customer service? What about quality and guarantee of service?... should anybody "TOLERATE" any kind/level of pain because Ideal Image doesn't have a money guaratee policy?? Who are are these people to DECIDE the level of PAIN anybody should TOLERATE to avoid losing their money?? because we lost our money. PLEASE don't get into this SCAM because you will lose your money!!!! read more

Ideal image in Kendall definitely does not resemble a spa or anything related to beauty and wellness, it looks like an old government office buildings waiting room and the the treatment rooms are just the same as dingy. "Ideal Image" lack of image and attention to detail show that either they must be doing real bad for themselves or that selling is over customer satisfaction. read more

Ideal Image Kendall - This is the hideous waiting room of "ideal image" in Kendall, hard to believe this is a medical Spa - Laser Hair Removal Near Me - Miami, Florida

Thank you again Rosie for my amazing pout! Barely felt anything with the numbing cream & she was very quick. Minimal bruising but that's normal. Beauty is pain. read more

Ideal Image Kendall - Lip injections, Juvederm xc - Laser Hair Removal Near Me - Miami, Florida

I've done my Botox here before at $9 per unit! I was super happy with my results. I recently received an email about their Botox special of $9.50 per unit so I make an appointment, leave work early l, get to my appointment, was accessed by the tech, and then the girl at the front tells me $13 per unit!! After I ask her why she's charging me so much per unit while there's a special going on, she tells me I'm not purchasing the minimum amount of units to qualify for the special. I ask her to look at my account as I have NEVER paid $13 per unit with them, which she confirmed that I actually pay $9 per unit. She proceeds to ask the manager if they can honor my price or at least give me a discount at leaving it at $10 per unit. So I wait around for a response to them just have her tell me "sorry she said no" Like I told the front girl, you can get Botox for $10 a unit, why would I pay $13 here?! Horrible customer service. Waist of time and a SCAM read more

I have been going to Ideal Image for a year now with the purpose of removing hair from my chin and jawline. I had a virtual consultation to discuss my goals and I explained that I have a medical condition that causes me to grow hair (like a beard) and it made me very self conscious and uncomfortable so I finally got the money to be able to take care it. I started treatments soon after that consultation and everything was going well. The hair in that area is nearly gone with very small spots that have very thin hair left to treat. I went in for a follow-up appointment recently to get another treatment and the technician refused to treat the area I was in for saying that my contract did not cover that area. After explaining my medical condition and the reason I started laser treatments in the first place on top of the fact that every treatment I've had since I began laser hair removal covered the area previously, she still refused so I asked to speak with the manager. After asking several times, the manager met with me in her office. She heard my story and after humiliating myself in front her with the details of my medical condition and history, the manager called in another technician (who had treated me as well) to ask her to tell me where the treatment area should be. This technician lied about what areas she was treating on me in front of the manager (to save her job I can only assume). I explained to the manager that this technician, along with every other that has treated me covered the area and I showed proof (i.e. my skin and lack of hair) and she either did not believe me or did not care about what position financially I was in to be able to have these treatments done. I only have 3 treatments left to complete the service but the staff refused to complete my treatment of the area I paid for. This company is a scam and none of the staff cares about the person they are treating. If you are in the medical and service industry, then you need to have staff who is caring and understanding of people and their needs. Instead, you have staff that scams people out of their hard earned money to make a sales quota and technicians that are rude and could care less about the patient they are treating. I will never recommend this company or its centers to anyone. read more

A+ I have been looking around at different places to get lip fillers done but, there are SO many places in Miami it's like where do you go? I finally decided to try Ideal Image in Kendall. I have to say it's only day (1) and I know my lips are still swollen but, I am SO HAPPY with the results so far. I made my appointment last week and I went in this week. From the front desk to the staff everyone was SO friendly! Appointments: I was able to make my appointment online and you can also make them over the phone as-well. On my appointment day, I arrived a few minutes earlier and I was seen almost 5 minutes later. I went in for a consultation with Kelsey she was really warm and welcoming. Being that it was my first time I had a ton of questions and she answered all of them. She told me everything from the type of injections they will be using to the payment plans they had. Soon enough I made my purchase and I was scheduled for the next day! (I WAS Definitely NERVOUS). Day of the procedure: I was booked with Leslie and I have to say she was awesome!! I got there a few minutes early for my appointment and I was seen almost 5 minutes after I arrived. Leslie, had a great sense of humor and made me feel super comfortable. I actually booked my next appointment with her! My lip fillers came out AWESOME!! I am SO HAPPY with the results and I can't wait till they completely heal. Pricing: If you've done your research you will find out that lip fillers are pricey. They have a special coming on now on Juvederm, if you are interested I suggest calling and getting in on this deal! Overall, I recommend trying Ideal Image! You have nothing to loose, and the consultation is free which is even better!! I will definitely be going back for my cosmetic needs. read more

Today I had my filler of Voluma and OMG, why lord did I wait so long! Yuri (she's AMAZING) was my practitioner and she contoured my face so perfectly. I was numbed and treated like a queen! Love this place and for Miami to have great service is a rarity! I am sending all my girlfriends to Yuri especially if they are newbies for this like me! She was sooooo patient with me and kept me calm and just sweet overall plus a perfectionist because she kept making sure it was even and flawless - SO HAPPY I FINALLY DID IT! Thank you! read more

Ideal Image Kendall - Laser Hair Removal Near Me - Miami, Florida

Had my treatment, paid over $2,500 to get rid of stubborn hairs under my chin and now I grow a whole beard from one ear to the other and down my neck. I'm currently competing with my boyfriend to see who can grow the furriest beard because after these treatments I grow nothing but more hair. If I knew I was paying to grow more hair I would've gone somewhere else. And I've tried calling, after calling several times I missed the managers callback and now trying to get a hold of them is like waiting for pigs to fly. When I first tried getting in contact regarding the situation, the person told me to come back for a consultation and if they need to do laser again as a follow up I have to pay, for something their technicians aren't doing right. After communicating with friends and other people whose received laser, apparently the amount of pain and burning sensation I went through was not normal and shouldn't have happened. Not sure if the equipment is out dated or what but it would be nice to receive compensation for what I paid for and didn't work. Fast forward a year later after treatment and I have grown more hair on my chin and neck that can probably make me identify as a man than I've ever grown hair in the last 18 years. read more

RESULTS.. isn't that what we all are looking when we come to a place like this one ? Well let me tell you you won't find it here. After I completed the laser treatment I still don't see a big difference and I still have hair on the treated area. PLEASE DON'T make the same mistake and avoid this location. By the way, the lifetime guarantee comes with an additional cost. read more

Went in for a consultation with Raquel. I must say she was very informative and very pleasant to speak to. She explained the procedures and gave me quotes. They also have financing available there. It literally took seconds for me to get approved and I was off to get myself beautified. Maria was also very friendly and professional while she did my upper lip & botox. The place is very chic, professional & clean. The receptionist was very nice as well. Overall, this place was amazing and looking forward to seeing them again in a few months. Cant wait to see my results!!! read more

Ideal Image Kendall - The lobby - Laser Hair Removal Near Me - Miami, Florida

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Had Dysport injection today with Rosy. She was AMAZING! Super friendly, knowledgeable, and patient. Facility was very clean, taking all social distancing precautions. I've had Botox and Dysport before and I can say by far that Rosy has the best hands! Barely felt her injecting. The consultant and staff that assisted with my visit set up were also very friendly and professional. Rosy was able to fit me in within 24 hours of me calling even though their schedule was full. Thanks again ladies for making this a great experience!!! Kary read more

Ideal Image continues to promote a strong sense of quality. Before entering this location, I had a very informative online session, where all the procedure information was provided in a great way. At the Kendall location, I had the pleasure of having Leslie take care of me. She is knowledgable, funny, and caring, three great qualities (and more) which put me at ease. The facility is incredibly clean, there are extra safety measures in place, and everyone was wearing masks. As a customer, I admire how they stick to standards to prevent the spread of COVID. Their thoroughness is impeccable in every way, I can't wait for my next visit! read more

I'm working on being early or on time to appointments, so I list them 30 minutes earlier than they actually are on my calendar. On my most recent appointment to Ideal Image, I ended up being 40 minutes early for my appointment because I forgot my own calendar trick. Leslie greeted me upfront and even accomodated me because I was so early. She was incredibly fast and professional!! Mid treatment I was stressing out (I forgot to fill the script for the numbing cream) and Leslie talked me through it ans was patient when I asked for breaks. I was starting to chicken out about the upper lip (and even though delaying part of the treatment is an option) and she offered an ice pack. I was skeptical, but the ice pack helped!!! Highly recommend this center and Leslie was awesome! read more

Have always had a great experience here. Been bringing my daughter here for a bit and they have always been nice. Can't say about anything else but even happy with the crew here. Everyone has been nice. read more

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I went here for laser hair removal and coolsculpting. COOLSCULPTING is a rip off. The staff out at the Kendall location are so nonchalant . First it takes 3 months to see results supposedly. I went in for my 3 month evaluation and it looked the same. The lady says the problem is you gained weight. I went right next door to publix and my weight was the same in fact to pounds less. She then tells me I need another round which is about $1000 more dollars or I can try some other procedure that cost about the same. What really upset me was she tried to make me think I gained weight instead of just saying. This shit doesn't work for everyone. Also it took 8 weeks or more for me to get my before and after pictures. Another thing that is laughable is that after this they didn't even call to remind me of my laser hair removal and when I finally went they hot me out of there so fast. They know they ripped me off. DON'T LET THEM DO IT TO YOU‼ read more

Ideal Image Kendall - No difference - Laser Hair Removal Near Me - Miami, Florida

I had lip fillers for the first time last week ... I am SUPER picky and did A LOT of research before deciding on Ideal Image. I was nervous and simultaneously excited! My appointment was with Rosie in the Kendall location and I can honestly not say enough amazing things about her, this girl is a rockstar!! From the second I walked in I was greeted with a smile ... Rosie explained the entire procedure in detail and as she began the process she kept me informed on where we stood along the way. The pain level was a 2 out of 10 ... this woman has angel hands!! I wanted a natural fuller look and she did just that .... I am still significantly swollen and should see full results in 2-3 weeks, no duck lips here! .... but so far I am SO HAPPY!! I've attached some pictures I took right after treatment (Day 1). Thank you Rosie!! I will definitely be back for more once these bad boys are ready for a top off!! read more

Ideal Image Kendall - Laser Hair Removal Near Me - Miami, Florida

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Been going here for for a few months now, already on the 6th treatment. Signed up to get laser-hair removal on my arms and my neck. From the moment I walked in the door the staff made sure I was comfortable and didn't need anything. The staff here is VERY friendly and they treat you as if they have known you for years. The sales manager Jackie is very knowledgeable on the products they offer and very patient when it comes to going over pricing and any options that are available. Between Brook and Leslie, you wouldn't think you are getting treated for hair or tattoo removal, its more like hanging out with close friends. They are both very courteous and know what they are doing. If you are looking for a place to get laser-hair removal or tattoo removal done, I HIGHLY recommend the staff at this Ideal Image location. read more

All I can say is that Jackie Calderon is great! I had a finance issue with the bank for a refund of a service that I didn't use, and although a little lengthy to resolve, Jackie was constantly on top of it and did everything necessary to get it fixed. The staff is also very friendly and cordial, especially Laurel and Rosie! Would recommend for laser hair removal. Thanks! read more

Received volumna for cheeks. Did not come out even didn't even see a difference. Waste Of money and was way to expensive. Never going back. Don't recommend to anyone read more

Super rude. I just called to ask a few questions and to make an appointment. The guy said to me (in English) only Spanish bye and hung up.

I get both laser and botox treatments done at Ideal solely because of Rosie! Simply put, she is the best! Rosie never rushes through my treatment sessions while also taking the time to answer my questions and concerns - a true professional and asset! Thank you Rosie! read more

Sent a complaint email to the Area Manager, Lisa, never gotten any response. Can't even have a courtesy to respond to me after spending good amt of money for the 1st visit. Procedure wasn't informed clearly by Kelsie. Unbelievable physically painful experience leaving the place w/ bruises on my face. Extremely unprofessional. First time there, never go back again. read more

The WORST customer service I have ever received!!! Everyone including the manager where in a hurry to close and leave, reason why they could not provide services. I was extremely patient and the staff did nothing to accommodate my tight schedule. I don't t recommend this place to anyone!! read more

This place is unprofessional, i paid alot and it didnt work. Coolsculpting doesn't work, and they don't warrant it that will work bc everything is a lie. read more

I changed to this location because the girl who began my treatment was working here. Yuri is the best person you can get! She always takes the time to explain what she is doing, giving you advices and encouraging you to follow the requirements for laser hair removal and on top of that she is very fast! Not sure if I want everybody knows she is the best or It will be more difficult to get my appointments with her Front desk girls are not always too cooperative but I won't give you 4 stars for that unless they change my appointment time / nurse again without asking me first. Overall, good service and recommended read more

I've been going to ideal image now for over a year. I signed up for only one treatment (upper lip) to check the place out and see if I liked it. The process of the upper lip would take a year and a half to complete. 9 treatments. I thought that the pricing was very very expensive. $1,100 for such a small area. That really turned me off. After 6 treatments I've only noticed about a 50% hair loss and the staff isn't very nice or educated in my opinion. Leslie is the only one worth while there. She's excellent. However the rest of the experience has turned me off to the point where I will never do business here again. I highly recommend essence day spa which is close by. Uses the same lasers and is 90% cheaper and nicer. This place is a rip off and way too pricy for the attitude. read more

I do NOT recommend anyone to go here for Laser hair removal services. I've been going here for over a year to get laser hair removal on my vagina area not to mention I'm stuck paying a 2,500 bill for 1 area which is ridiculous. They guaranteed me that I would be completely hairless by my 9th treatment and I'm STILL growing ridiculously amounts of hair this treatment doesn't not work don't waste your money on this service!!!!!! Also you have to pay a co pay if you want additional treatments + pay for numbing cream which is like $48 if you don't have insurance + however much your paying for the actual treatment monthly or in full either way it's so ridiculous not happy with the results that were guaranteed to me!! And trust me they won't tell you any of this in the beginning!!! read more

Can I give cool sculpting a negative 5 stars? It's a complete scam, does not work. I have spent around 10 thousand dollars on cool sculpting and after 6 months have not seen any results. I'm sooo disappointed and now stuck with a huge debt and nothing to show for it. Just to confirm I did two sessions per area. The staff is nice but cool sculpting is a definitely a scam. DO NOT WASTE YOUR MONEY.. Oh and by the way when they take the before pictures they have you breathe in and out and for the after pictures they don't, so they basically try to show you some difference but it's due to the way they make you breathe in and out so that your gut sticks out more in the beginning, scammers.. read more

At first I must admit I wasn't happy going to get my treatment here one of the girls which I'm happy to say no longer works there made me feel horrible I didn't even go back for a long time! Basically, wasn't using what I paid for, but I needed to get my treatment since my hair is extremely stubborn and doesn't go away I decided to give it another try I went back and Leslie completed my treatment she is amazing love her !!! She made me feel extremely comfortable and made the process smooth and easy ! Not to mention the whole staff is extremely friendly and professional ! I'm not sure why they have all the bad reviews because I can't wait to go back and do the cool sculpting ! read more

if you are looking for someone who really cares about your case (related to ideal image) please contact Lisa the manager of the center she helped me the the most frustrating case! and we all know how it feels when customer service isn't really isn't that great. however i didn't think my case was fair and Lisa helped me and genuinely carded about my case i wish there were more people in the work force like her she really went beyond (within the guidelines of ideal image) to help me, if this wasn't handled in a fair manner then i would never go back and spread the word about my experience, but thanks to Lisa i will be going back to ideal image due to such great help (GREAT management) thank you ! read more

This has definitely been one of the best services place I have ever gone to! I've been coming to ideal image for almost 2 years and have always out of their way to make my experience great everytime. I would most definitely recommend everyone give ideal image a visit ! read more

So saddened at the fact that the staff here doesn't get training on how to speak to people. Policies that as they said "oh that sign use to be up", "guess we have to put that back up again" , just because you brought a child in with you isn't the proper customer service . When you are asked to keep your appointments but due to this "policy" (or lack there of) you have to reschedule for over 3 weeks to a month from now, that's simply absurd. read more

Cool sculpting is a complete scam, does not work. I have spent more than 7 THOUSAND DOLLARS on cool sculpting and have not seen any results. I am still paying for it and I would say I that I have not lost 1 inch nor is my midsection any shapelier than it was before. I have no regrets in life except this one I'm still paying for it and nothing to show for it. The staff is nice but cool sculpting is a definitely a scam. DO NOT WASTE YOUR MONEY!!! Not to mention the PAIN I had to endure. They say that its a non invasive painless procedure the only part that is true is the non invasive part. The pain woke me up in the middle of the night and then it took them over 12 hours to get the prescription to the pharmacy. Once I finally had the medication it still took another 2 - 3 days to stop the pain since it was a nuro inhibiter which blocks the pain signals from reaching your brain. Over all I am completely dissatisfied for the price I paid and the pain I went through I should have just done liposuction; at least I would have had results. (BTW I am not over weight I eat right and exercise regularly I only opted for the procedure because I had lost almost all my baby weight and I thought it would have been perfect for what I was trying to achieve; I was wrong.) read more

I've completed my seventh session here and I am very happy with the results. I still have two more sessions to complete the laser hair removal of my legs but as of now I don't even have to shave except for every 3 to 4 weeks. The pain is very difficult to handle at this point in my treatment but the technicians are always very considerate and take their time. They allow me to break up my sessions into two days so that I can manage the pain more comfortably. What I most appreciate is the cleanliness and how friendly and professional entire staff is. read more

Don't ever use Ideal Image. I did the CoolSculpting procedure and not only it costs over $2k, it had absolutely ZERO RESULTS.